Cash App Customer Service Issues

I need help with my compromised Cash App account. My name is Meghan R. Dover. Someone named Jaime Ayers accessed my account using information they found while staying at my house when I was in jail on January 26, [redacted]. She changed my passwords and recovery info, locking me out of my Bank of America, Gmail, and Cash App accounts. I have proof of unauthorized transfers to my Cash App from my Bank of America account in April [redacted]. I believe more money has been taken. I am willing to provide any information to prove my ownership of the accounts. Contact me at [redacted] or my mother, [redacted] I have reported this to the FTC and plan to file a police report. Thank you for your assistance in restoring my account and recovering any lost funds.

Between May 12-14, my phone was stolen, and on May 15, [redacted], I noticed $[redacted] missing from my account, taken by a Justin Young. On May 19th, $60 was taken by Terry Garrison, followed by $24 on May 30th. Then on June 7th, Christina Hall took $30, which was supposedly refunded but never was. I disputed these unauthorized transactions and spoke to 5 Cash App representatives who assured me they would try their best to assist. However, I recently received an email stating that no errors were found in the investigation, despite the transactions being clearly unauthorized in my account. I feel unfairly treated and would appreciate any assistance in getting my money refunded. Thank you.

My phone, which contained my original Cash App account, is broken, resulting in me being unable to access my account. Despite creating a new account to contact customer support using the same email, I continue to face difficulties. Whenever I try to sign in to my original account, it sends a confirmation to my broken phone that I cannot retrieve. Although I receive a confirmation email, it prompts for another confirmation to my phone. I've noticed unfamiliar bank account and phone number linked to the account. The only legitimate transactions on my account involve receiving money from my boss and sending some to a friend. I wish to regain access to my original account to withdraw my remaining balance or merge it with the new account for ease of use. Any unauthorized transactions must be reversed and steps taken to secure my account.

My phone with my original cash app account is broken, and I am unable to access the account through other means. The account was set up using my phone number and linked to my email. I created a new account to reach customer support, using the same email address, which should not have been allowed. When I attempt to sign in to the original account, it prompts to send a confirmation message to my broken phone, and I cannot retrieve it. Despite entering the code from the email confirmation, it insists on sending another confirmation to my broken phone. I did not link a bank account or receive a card, but during my attempts to resolve this, it indicated a linked bank account and a phone number I do not recognize. The account shows two transactions: one where I received $[redacted] from my boss and another where I sent $20 to a friend, leaving $[redacted] inaccessible in the account. Any other transactions would be unauthorized.

I have a friend who is attempting to transfer $[redacted] from their Chime account to my new Cash App debit card. When trying to claim the transfer received via email, I received an error message stating Chime cannot transfer money to prepaid debit cards. This same scenario occurred when my friend tried to transfer money to another person's Cash App debit card, resulting in the need to contact Cash App for assistance. I would like to reach out to Cash App to resolve this issue and successfully transfer the funds to my new prepaid Cash App debit card that I received today. I prefer not to share my email at this time and would appreciate live chat assistance or the customer service phone number for Cash App.

Lately, my cash card has been targeted by thieves, including a friend who took advantage of my trust and made unauthorized transactions. I need assistance disputing about 10-12 recent transactions and getting the money refunded to my account promptly. I rarely use my account, but a friend who stayed with me temporarily has misused my card. One particular transaction to a person I do not know, with the cash tag $Grizzam, stands out as unauthorized. Despite my request, Cash App denied the refund. I urgently need the money restored as I have rent due. These issues with unauthorized transactions have made me reconsider using Cash App, which I used to prefer over PayPal. Your prompt help in resolving this is greatly appreciated as I face the risk of eviction for the first time in my life.

Months ago, I submitted a claim concerning $[redacted] from my cousin, Troy V., that was sent to shanpriestley313, but the account has been closed due to fraudulent activity. I want to clarify that I no longer need access to this account as my funds are no longer there. I have conversed with numerous support technicians through chat support about this issue repeatedly, only to have to explain the situation each time. When I tried to call the support phone number, I was unable to speak to a supervisor. I am currently dealing with health challenges and upcoming surgery, making it difficult for me to continually endure the stress of repeating this story. The customer service I have received has been extremely disappointing, and I request a thorough investigation and resolution to reimburse my funds. Your attention to this matter would be greatly appreciated. SP.

I lost access to my Cash App account after losing my cellphone, which was linked to it. I can't receive the verification code on another device. Despite providing all the requested information to a Cash App representative, they mentioned it wasn't sufficient due to security reasons. I've tried contacting them multiple times but haven't received any callbacks. I was told they couldn't give me access to my account or transfer the funds to a new account. It's frustrating as I feel they are withholding my money. I even tried to enable my Cash App card in the app but couldn't log in. The automated responses I get don't address my issue, and I'm left in a difficult situation. Any assistance would be greatly appreciated.

I've previously explained the situation, but I'll repeat it here. I am unable to access my Cash App account as I have lost the linked cell phone. I can't sign in on another device as it requires a code sent to the lost phone. Despite providing all details about my account, including speaking to a Cash App representative, they were unable to transfer the funds to my new account due to security reasons. I provided extensive verification, including my Cash App name, email, phone number, and transaction history, yet access was denied. Numerous attempts to contact support only yielded generic responses, with no resolution in sight. I urgently need to speak with a live agent but have been unable to reach one. The $1,[redacted] in my account remains inaccessible, leaving me frustrated and seeking assistance.

I am unable to recall my Cash App PIN, and whenever I attempt to reset it, I receive a message instructing me to contact customer support for assistance in resetting it. I urgently need access to my funds to pay a bill due tomorrow. I have already reached out to Cash App regarding this issue, but it remains unresolved. I am hoping for a prompt resolution and appreciate any guidance others can offer. Thank you.

Hello, I am seeking assistance regarding unauthorized payments made to my card. Two payments were deducted without my consent, and there are ongoing attempts to withdraw money monthly. I am unaware of the source of these payments and wish to stop them. The initial unauthorized payment occurred on July 9. I promptly reported it while it was pending, but was informed that nothing could be done. They processed the payment, and a similar attempt was made yesterday. I maintained a minimal balance in my account to prevent the transaction. I am uncertain about the necessary steps to prevent further fraudulent activities. Should I cancel or block my Cash App card? Your help is greatly appreciated. Thank you.

I've been struggling for months to access my direct deposited funds due to a block on my old account. Despite daily attempts to transfer to my new account, I've received no real help or empathy after being told there's no other assistance available. This situation has led to extreme distress and is impacting my life significantly, causing evictions and other hardships. I've been promised callbacks and emails that never materialize, and now I've discovered that the security department I was told would contact me doesn't even exist. The lack of support and repeated empty promises have left me feeling hopeless and powerless. It's frustrating to be stuck in this cycle with no resolution in sight.

On August 4, [redacted], between 2:57 am and 3:02 am, my Cash App account experienced 19 unauthorized charges totaling $36.81. The charges consisted of 1 for .99¢ and 18 for $1.99, all attributed to "Google pay Corp in Mountain View California." Despite having set up fingerprint and PIN verification requirements for transactions, these security measures were bypassed, leading to the unauthorized charges. I am seeking assistance in resolving this matter and having the stolen funds returned to my Cash App account. Any help from GetHuman would be greatly appreciated. Thank you, Craig D.

I recently had money taken out of my account by three companies. After contacting support, they instructed me to highlight the transactions for investigation. However, when a representative called me back, they deleted the transactions from my cash app page. Luckily, I had already taken screenshots as evidence. Strangely, now my transaction history is empty, and I only see a list of phone numbers, which are actually contacts from my phone. Another representative promised to refund my money and send a confirmation email, but I never received it. I am frustrated as a single father in a wheelchair, struggling with bills, and I am considering involving the police if this issue is not resolved promptly. I insist on getting my money back as I have proof of all my claims.

When I tried to log in to my Cash App today, I got an error message saying my account is closed. This happened because I filed a dispute with my bank over a payment to a merchant that I never received. Cash App customer service didn't assist me. On logging in, I noticed hundreds of dollars were sent to old closed accounts. I need help to recover my funds. My Cash App card is blocked due to an unexpected error. I urgently need to resolve this issue. I haven't received my Cash App card, and the app indicates it was delivered ** days ago. I'm having trouble logging into Cash App on my new iPhone as it doesn't recognize my email. Assistance is needed. Cash App closed my account without explanation. I'm trying to access my old account but facing issues. A payment for a car purchase was canceled by Cash App, and the receipt mentions a refund.

I recently received an email stating that a Bitcoin invoice had been paid. Subsequently, I received suspicious phone calls regarding pending charges on Cash App from individuals requesting access to my phone and personal information. I am hesitant to comply with these requests. A representative claiming to be from Truist Bank also informed me about pending charges and advised me to contact Cash App for a cancellation number. I tried following the instructions to close my Cash App account, but encountered an error message. I am now unable to receive a sign-in code as my email associated with the account has been deleted. Please provide guidance on how I can effectively close my Cash App account as soon as possible.

I have been struggling with my Cash App account for about three months now. Unfortunately, after a serious accident, I can't recall my password. I'm in need of assistance to recover my $[redacted] from Cash App. Given my disability, I believe there should be support available for individuals like myself. Is it possible to speak with a supervisor to resolve this matter promptly? I need help retrieving my 6-digit code and resetting my password associated with my email address [redacted] Alternatively, if I could at least receive the 6-digit code on my new account, it would help me access the funds sent to me via Cash App using the tag $gudgud121.

I have $16,[redacted].50 coming from my bitcoin balance. I informed Cash App that I removed the card ending in [redacted] and replaced it with a prepaid Mastercard. Due to being hospitalized with a spine infection, I need to add funds to the new card so the sender can transfer the money. My wife will be added to my account to withdraw money and load it onto the Mastercard. I appreciate your understanding as I navigate this situation. The funds will be available for transfer by tomorrow. Can you please inform the sender of the delay? Thank you for your assistance.

Hello, my name is Marc Whatley. My Cash App tag is $TurtleFlow43. Recently, I have been encountering an issue with Cash App. Every time friends or family members send me money, it prompts me to verify my account. Despite providing the necessary information like my SSN, DOB, and a picture of my ID multiple times, the app keeps closing my account. This situation has occurred about eight times, and constantly providing my personal details is starting to make me feel uneasy. I believe this information should already be on file. I would appreciate it if you could investigate this issue for me. Thank you.

I recently attempted to purchase a Leveno laptop from a company called Send Gifts, only to discover it was a fraudulent operation. After clicking "pay," I was directed to a blank page with no further details provided, except for a $95 pending charge on my Cash App account. Unfortunately, my attempts to contact Cash App directly through the app were unsuccessful. I am reaching out to Cash App to request that they either block the pending payment or refund it to my account. Since then, I have learned from the BBB that this website is a scam, with countless individuals falling victim to this deceitful company, email, and website.