Cash App Customer FAQ

To check your balance on your Cash App card, open the Cash App on your mobile device. Your balance will be displayed on the home screen, typically at the top of the app. If you tap on the "Banking" icon (which looks like a bank or a house) at the bottom left, you can see more details about your balance and transactions.

Yes, you need to activate your new Cash App card. It is essential to set up a new PIN for the card as well. You do not need to open a new account; your existing account will work with the new card once it is activated.

To add money to your Cash App account, open the app and tap on the “Banking” tab, which looks like a banknote icon. Then select “Add Cash.” Choose the amount you want to add, and tap “Add.” You may need to confirm your identity using your PIN or Touch ID. The funds will be added to your Cash App balance.

You can withdraw funds without a Cash App card by transferring your balance to a linked bank account. To do this, open Cash App, tap the Banking tab, choose "Cash Out," enter the amount you wish to transfer, select your desired deposit speed, and confirm the transfer. The funds will be moved to your bank account accordingly.

To recover your Cash App account after it has been hacked, immediately change your password and secure your associated email account. Report the incident to Cash App support for further assistance.