Capital One Customer Service Issues

For the past 6 days, I have been attempting to make a payment, but your automated system does not recognize the last 4 digits of my card when inputted. Despite numerous attempts, I have not been able to speak with a representative. It is frustrating that I am unable to get assistance when needed, but I receive notifications promptly when I am late on payments. I will have the funds to make a payment on the 21st and hope to connect with a human agent then. If I do not hear from you, I will proceed accordingly. Thank you, J.V. Burke Email: [redacted] Phone: [redacted] (available after 2pm) I kindly request that you reach out to me as I do not have the time to spend hours daily trying to speak with a representative.

I recently applied for a new credit card in January with the promise of receiving 75K points if I spent $4K within a certain timeframe. After meeting the criteria in March, I contacted customer service and was informed that it would take a few billing cycles to receive the points. Despite calling multiple times and receiving assurances from different agents, it wasn't until July that a supervisor named Amy contacted me. Amy stated that I was short $[redacted] in meeting the spending requirement but offered 5K points as compensation. I explained my frustration, referencing previous conversations with another agent named Angela who had assured me of the points. Amy acknowledged the situation but emphasized that the decision was final. Although I was given an address to escalate my concerns, I am disappointed by the outcome.

Every time I attempt to access my credit card account, I encounter an issue where the password is deemed incorrect. Despite resetting the password successfully, I can only manage my card online once before being prompted with the same invalid password message upon logging out. This cycle has persisted since spring, despite reporting it to customer service back then, who mentioned that the tech team was addressing it. Additionally, as an individual specializing in information security, I have identified significant flaws in the password reset procedure. I am willing to provide further insight via email if desired. Awaiting your response.

I am requesting a refund of the $[redacted].62 payment for July [redacted]. My husband accidentally made this payment while in the hospital with a severe injury. Due to our current financial situation, I am unable to make the July and August payments. I only receive $1,[redacted] monthly in Social Security Disability Income for a family of 6. Additionally, I did not receive my SSDI check on 8/3/23 as expected, and I am facing temporary financial hardship. I have reached out to Capital One Auto multiple times without any resolution. I am requesting the immediate suspension of Autopay and a refund of the mistaken payment. I do not authorize any future transactions from my or my husband's accounts. I am seeking assistance and exploring options to avoid vehicle repossession.

I have been attempting to update my mailing address for over two weeks to receive my replacement Platinum card from Capital One. My previous card was used fraudulently, prompting the need for a new one. Being 70 years old, I lack experience with both computers and mobile phones. I have submitted my Texas state-issued ID as proof of identity as requested. Name: Amador L Rodriguez Old Address: [redacted] W. Woodlawn Ave., S.A., TX. [redacted] New Address: [redacted] Pelican Point S.A., TX. [redacted] Old Account #: [redacted]

I have three Capital One credit cards. Unfortunately, one of them has been late for over 90 days. Despite my wife paying the bill through the Capital One app, that specific card did not register the payment. When the bill arrived, she ended up paying one of the other two cards by mistake. I only realized this later and have since brought the past due amount up to date. However, I am concerned about the impact these late payments have had on my credit score, as we are set to close on a home purchase next week. I need assistance in ensuring that the late payment hits are removed so that my mortgage application is not jeopardized. Your help in this matter would be greatly appreciated.

My husband, Pete V., contacted Capital One last Friday, August 18th, regarding his social security number being used. After speaking with a representative, he was offered a settlement of $[redacted] instead of the $1,[redacted] owed. I made a payment of $[redacted] over the phone, reducing the balance to $[redacted], with Pete arranging to make monthly payments. We are requesting a document be emailed to me at [redacted] as proof of the reduced debt to provide to our new apartment complex. Despite being told the email would be sent within 24 hours, Pete never received it, so we are following up on this matter.

I am Amber Milton, and I applied for a Capital One Savor credit card over a month ago. However, I have been unable to use the card due to restrictions. When I called, I was instructed to submit documents, which I did twice, but I have not received any updates in over a week. This delay is frustrating, especially since I have always made my payments, with only a couple of instances of lateness. Despite this, I have not been granted a credit line increase or received my deposit back from my secured credit card with Capital One after almost two years. I feel like I am not being valued as a customer. Please assist me in being able to use my Savor One card. Thank you.

I am a trustee for a homebound elderly couple who each hold a Capital One credit card. Their in-home caregivers use the cards for groceries and other necessities. We need to update the billing address for their accounts. Due to the couple's tendency to lose mail, it is crucial that bills are sent to me for payment. I handle all their bill payments, and it is essential that the bills be delivered to my home office or emailed to me to ensure timely payment each month.

I consistently make early payments on my Quicksilver credit card as soon as I see transactions appear. Recently, I realized there were several auto-drafted bills on the account that I had forgotten about. To prevent exceeding my limit, I made multiple payments. However, the CSV team in the Philippines informed me that all payments are on hold, and the account is restricted for 26 days without prior notification. Despite my inquiries, they couldn't provide specific reasons for the hold. When requesting an explanation from a US-based Capital One representative, I was denied. I seek clarification on why my payments are being held for an extended period without any communication on the policy. Notably, I haven't reported fraud, and my payment history demonstrates diligence in monitoring my account.

My account has been restricted for over a month without any explanation. I need the account to be unfrozen to access my funds. It seems like there has been enough time for whatever action is needed to be taken. I am unable to speak to a representative as I keep reaching a recording and no one ever responds. If I do not receive some answers and access to my money, I will contact a lawyer, my local news station, and visit a branch for clarification. I hope this will be resolved promptly and I won't have to take further measures. - Joseph M.

Subject: Request for Expedited Resolution of ACH Payment Issue Dear Capital One Business Accounts Team, I am reaching out to address the ongoing challenge I am facing with processing ACH payments through my Capital One business account. Despite multiple attempts and a two-week waiting period, the issue remains unresolved. I have made numerous calls to customer support, where I was informed that security procedures needed to be completed. Nevertheless, this delay is significantly disrupting my business activities. Timely ACH payments are crucial for my financial stability, and the lack of a solution is prompting me to consider alternative banking options. I am requesting an immediate resolution to restore my ACH payment capabilities, as my business operations rely on them. Without prompt action, I may have to explore other banking solutions. While I value my banking relationship with Capital One, I require a swift resolution to this critical matter. Thank you for your prompt attention. Best regards, Jose M. J & C Creative Design, LLC Phone: [redacted]

I'm having trouble accessing my online account, as it keeps prompting me for a 2FA code even though nothing about my location or IP address has changed since creating the account. After logging in, instead of the 2FA screen appearing, an error message about ongoing maintenance popped up. I verified the server status and even changed my password with customer support, only to encounter the 2FA request once more. The assistant mentioned a 24-hour wait for another code, possibly due to multiple 2FA attempts. I'm confused about why the wait is necessary and how I can prevent the repeated 2FA prompts whenever I switch tabs on my computer.

I'm experiencing issues logging in on both my phone and PC. Whenever I attempt to log in, I am prompted for 2FA, then when I request a verification code to be sent to my phone number, I receive an error message stating "uh oh" on both devices. I've already reset my password with customer support, but it hasn't resolved the problem. I've attempted to access my account using Chrome, Edge, and Firefox. Is there a solution to prevent 2FA from being required each time I log in, and could you assist in resolving the issue so that I can receive verification codes again?

I made a purchase online, and unfortunately, it turns out the website is not legitimate. I have been attempting to reach out to the company with no success. I am certain I won't receive my order, so I need to dispute the transaction. When calling Capital One today, I faced challenges getting through to an agent and ended up waiting for 45 minutes before disconnecting. I would appreciate if this matter could be resolved through email instead. - Patrick McCarthy

My account was closed due to a return payment linked to my compromised personal bank account. I have spoken to Capital One representatives, explaining the situation and expressing my desire to keep my account active. If you review my account history, you'll notice that I consistently made timely weekly payments until these return payments began. I also have an auto loan with Capital One, which is paid monthly. I appreciate the convenient payment options Capital One offers and am considering financing another car through them.

In June, I was chatting on social media with someone who turned out to be a hacker. They gained access to my phone and all my accounts, leaving me feeling helpless. Around two weeks ago, I reported the situation to the FTC and took measures like blocking and freezing my credit with the relevant agencies. Despite all this, I am still unable to get in touch with you for assistance. This has been a distressing experience that I've been struggling to overcome.

I am currently in Thailand and trying to make a payment for my Capital One credit card bill. I am facing issues logging into my account as Capital One's two-step verification process requires my USA phone number, which is not accessible to me while in Thailand. Unfortunately, there is no alternative option to receive the verification code via email. Your assistance would be greatly appreciated. Thank you.

I am having trouble signing in because the password is not being recognized. When trying to change it, the system only allows me to input numbers for my social security number, even though there are letters in it. This process has been frustrating, and I am starting to feel overwhelmed. Is there a way we could use security questions instead of providing the full social security number due to concerns about fraud? I hope we can find a solution to this issue soon.

I'd like assistance with my account that got restricted on September 25th. My account number is 3[redacted]02, and I have a reference number [redacted]6 from an email. I'm unsure why the account was restricted, but I suspect it's related to trying to cash my husband's check, who isn't listed on the account. I've attempted to call for four days without any response. I'm eager to get this matter resolved promptly. You can contact me at [redacted] or [redacted]. Thank you.