CIBC Bank Customer Service Issues

I have over $40,[redacted].00 in my savings account. I wanted to buy shares in my equity account with Investors Edge, but the needed amount wasn't available in my equity account. Therefore, I transferred the money online from my savings account to my checking account, and then from the checking account to the equity account for the purchase. A few days later at a branch office, I saw an NSF fee on my checking account. After contacting the Head Office and speaking with a female officer, she explained that the fee was due to insufficient funds in the checking account for the transfer. Despite pointing out my prior transfer from the savings account, the fee remained. Although she removed the NSF fee from the checking account later, she did so by charging my equity account, which I found inappropriate as it incurred additional costs. Furthermore, the funds were not transferred for the stock purchase, so I had to do it online again. I hope I won't be charged interest for the period when there were insufficient funds in the equity account.

Dear Sir/Madam, I am reaching out regarding my global remittance that has been stuck as "pending" since June 23. I am scheduled to return to Canada in the second week of July and am currently facing financial constraints for my daily expenses. Your urgent assistance is greatly appreciated. The reference numbers for the transaction are [redacted] and [redacted]. Additionally, I mistakenly initiated the transfer twice because of poor internet connectivity. I kindly request for the duplicate transaction to be reversed and the funds returned to my account. This situation has caused me considerable stress, and I am hopeful for a prompt resolution. Thank you for your immediate attention to this matter. Regards, R. Benosa. Email: rbenosarj[at]yahoo[dot]com.

Dear Concerned Individual, Hello, I hope you are well. Recently, I received an email from CIBC regarding banking support for seniors, suggesting that it can be overwhelming as retirement nears. They mentioned a Seniors support center with helpful tools and tips. Being of that age group, I've been trying without success to update my phone number on my checking account. I've discussed this with a branch manager, who seemed hesitant due to the account being classified as "stale," hindering my online and mobile banking capabilities. I also expressed interest in upgrading to a better plan if available, but did not receive much support. Can you please advise me on how to resolve this issue? Thank you for your assistance. Regards, Francis David

I am experiencing issues with my e-transfer account that I thought was unblocked yesterday. Despite assurances from the bank, I am still unable to complete transactions. After multiple failed attempts, the system states the transaction cannot be processed. I have already spent hours waiting on hold, only to be disconnected. I urgently need access to my e-transfer and debit card to purchase groceries for the weekend. Any assistance would be greatly appreciated.

We have two mortgages with CIBC. We attempted to sell before moving to New Zealand, but due to a poor market, we had to rent them out since [redacted]. We have faced various unexpected expenses, such as roof replacement and appliance failures when the properties were vacant, depleting our funds. Recently, one of the houses we are trying to sell experienced foundation failure, and our insurance claim was denied. We borrowed money from New Zealand to cover the $55k repair cost in the hope of selling. However, we are now unable to continue making mortgage payments and will need to start the foreclosure process on both homes. We have struggled to receive assistance from CIBC, despite multiple attempts to contact them through calls, emails, and even involving the branch. We are emotionally and financially drained trying to manage this situation and seek guidance on navigating the foreclosure process promptly. It has been a stressful experience, and we are looking for the right person at CIBC to provide us with the help we need. Sincerely, Nicole Garvie.