CIBC Bank Customer Service Issues

While vacationing in Bali, I encountered an issue with an ATM. After withdrawing cash, the machine retained my card. I am eager to cancel the card and request a replacement. Kindly confirm the cancellation and provide me with the new card details, so I can update the mailing address accordingly. Gratefully, Medeirl003[at]gmail.com or Luis.medeiros[at]yahoo.ca

Hello, I am Michael McCulloch, CEO of SNIPE_CLOTHING. I am reaching out because I need to transfer $[redacted] to my girlfriend, Meagan, as I am currently away working. Unfortunately, there have been issues with friends cashing checks through her account without her knowledge. I kindly request that you release funds in her account, $[redacted] in checking and $[redacted] in savings, with any charges to be billed to me promptly. I am committed to addressing this within 24 hours to support Meagan, who is a young soon-to-be mother. I am willing to cover a 15% fee for the service rendered. She can expect an e-transfer from me to settle the bills. For further details, please contact me at [redacted]. My family is in need, and I appreciate your assistance in this matter. I assure you that I am working tirelessly to provide for them. Your understanding and support are greatly valued. Thank you.

Good morning, I am Allan E., and my email is [redacted]. I am inquiring about my expired CIBC Select Visa card, which I lost some time ago and have not yet received a new one despite contacting CIBC. I stopped paying the credit card in May [redacted] as I didn't know the new card number and did not receive any billing statements. I would like to know how to proceed with payment and if it's possible to receive paper bills to avoid penalties. Our address is [redacted] 55th Ave, Wetaskiwin, AB T9A1A5, and I can be reached at [redacted]. Thank you and God bless. Allan E.

Hello, I am encountering a significant problem with CIBC currently. I operate a business and frequently make substantial purchases from both private and commercial wholesale suppliers for my business using both my business and personal CIBC accounts. Recently, CIBC flagged one of my major purchases as "fraudulent," which is not accurate. It was a legitimate transaction where I received payments from a supplier via a cheque. However, due to the large amounts involved and logging into my account from different locations, my accounts have been frozen for four days now. This situation is hindering my ability to operate my retail business effectively. I am unable to restock my shelves, pay my credit card bill, access my funds, or view my account balance. This has happened multiple times before, and I find it unreasonable. I run a commercial business with reputable suppliers, including smaller private suppliers globally, for unique accessories. I request urgent assistance to unfreeze my accounts so I can resume business operations promptly. I have reached out to several agents and left voicemails without any resolution. This situation is frustrating and impacting my finances. I am considering moving my accounts elsewhere if this issue persists. I need immediate help to resolve this matter and prevent further financial losses. Thank you.

For the past 2.5 weeks, my checking account has been restricted. Despite visiting the bank multiple times and contacting CIBC's fire department and customer relations investigations department six times today, I am stuck. I have been told the issue is resolved, but I still cannot access my funds. Activating my Visa is also a problem. Currently working out of town with no bank access, I've been without funds for too long. I urgently need my funds unlocked and my Visa activated. My financial situation is suffering due to this error. Please assist me promptly. Thank you.

I visited Branch [redacted] of CIBC today to deposit funds for a friend. The bank was scheduled to open at 9:30 AM, but there was a delay of nearly ten minutes with five people waiting. Once inside, I was second in line. While one teller assisted the first customer, the other four tellers seemed to have a brief meeting. It took fifteen minutes for me to be served by the second teller available. I had also planned to discuss switching to CIBC from TD but will reconsider after this experience. Despite the convenience of the branch's location, I am willing to drive an extra five minutes to avoid a 45-minute wait for a simple transaction. I do not expect an apology or compensation; I simply wanted to shed light on the branch's poor performance. Thank you for your attention.

I am being requested to provide a Tax Identification Number, which I do not possess. I have a long history of over 50 years between the UK and Canada with dual citizenship, starting back in England in [redacted]. During a short visit to UTM in Canada on May 31st, I closed my account at CIBC's Burnham-thorpe and Creditview branch. I informed the staff member at CIBC about my decision, effectively resolving any associated issues. I had a minimal balance at CIBC, but I have now closed my account entirely and do not hold any active accounts with them. To identify me, the last four digits of my Social Security number are -3-[redacted]. My current address is 3 Rockland Close, Bristol BS16 2BD. Kind regards, Dr. E. A. Robinson

I mistakenly wrote a $75,[redacted] check from my checking account instead of my savings account. The branch manager assured me she would transfer the funds. However, I was surprised to see a $[redacted].00 interest charge on my statement. When I raised this issue at the branch, the teller advised me to wait for the next statement for a correction. Upon receiving no adjustment, I returned to the branch where the same teller communicated with the manager via computer, offering to credit half the charge. Unsatisfied, I explained the check should not have caused an overdraft since the transfer was arranged. The manager then promised there should be no interest charge. I am requesting the interest be refunded promptly, or I will consider changing banks. Thank you for your attention to this matter.

I need assistance regarding the reissuing of an expired CIBC Euro Prepaid Visa card while we are in Europe. We were supposed to receive the replacement card before the current one expired, but that didn't happen. I spoke to Bruce, who connected me with David, and later to Edith at Visa. She mentioned I should contact CIBC today for the UPS tracking number for the replacement card heading to us in The Netherlands, to be delivered by tomorrow, September 5, [redacted]. I am eager for confirmation of this tracking number. Majeeb contacted my son, and we tried calling back but reached voicemail. Unfortunately, waiting times on customer service calls are excessively long, with over 1.5 hours last night and now currently on hold again, making it challenging to resolve this situation from the Netherlands. Please assist promptly.

I opened a CIBC Smart™ Account on November 25, [redacted]. After receiving an email instructing me to visit the branch with two pieces of ID, I went on November 27. At the branch, I electronically signed papers and provided my SIN number, informing them of my new job. Suparna Ulka, the Financial Service Representative at [redacted] Confederation Dr Saskatoon, mentioned my debit card was already being mailed to me. She offered a temporary card, which I declined, opting to wait for the main card. As of now, I have not received it in the mail.

My debit card ending in [redacted] will expire at the end of October. Currently in Colombia due to COVID-19 travel restrictions, I request CIBC bank to send the new card via DHL for international delivery. I am willing to authorize the bank to deduct the shipping costs from my checking account. It is essential for me to have the card to conduct various transactions. I prefer to pick it up from the DHL office in Bucaramanga for security reasons since I'm currently located there. The shipping details are as follows: Receiver: Rafael S. Paredes, City: Bucaramanga, State: Santander, Country: Colombia. Please contact me at (57) [redacted] or email me at [redacted] Thank you, Rafael S. Paredes.

I had a frustrating experience with AliExpress and the seller, Mars Hydro Official Store. I bought a Mars Hydro TS 600W LED Grow Light for $85.09 plus $26.32 shipping via DHL, but received the wrong [redacted] volt light instead of the [redacted] volts I needed for Thailand. The seller proposed using a transformer, which caused a breaker trip. After offering to return the item, the seller suggested I keep it, pay $30 plus shipping for a replacement. I paid $26.32 for DHL shipping and received poor communication about the replacement. The PayPal transaction was on October 19th with ID 7E[redacted]J803861S. Despite not being provided an order number, I've been struggling to get the tracking information from the seller. Dealing with delays and stalling tactics, I lost trust and considered PayPal my last resort after being unable to dispute with AliExpress. I'm disappointed in the lack of support and intend to close my AliExpress account permanently.

Hello, I am currently in Sri Lanka after finishing my degree in Canada last June. Due to Covid, the banks were closed last year, and I couldn't update my Canadian bank account details. I no longer use my Canadian phone number ([redacted]). When trying to log in to my online banking, I'm prompted to choose between receiving a security code via call or text to my Canadian number, which is no longer in use. This is hindering my access to my account, and I am expecting a refund from an airline for an air ticket. I'm unsure if the refund has been processed yet. My sister in Winnipeg can be reached at [redacted]. I plan to visit Winnipeg later this year or early next year, and in the meantime, I need a solution to manage my online banking. I appreciate your prompt assistance.

I had a checking account with CIBC, and being a Canadian citizen, I left Canada in October [redacted] due to an emergency. I am currently unable to access my online banking from outside the country. I am concerned about any outstanding balances on my CIBC credit cards or other accounts that need immediate attention. I am providing my checking account number here for assistance: 01[redacted]. Your prompt help with this matter is greatly appreciated. Thank you.

I work in construction and accidentally dropped my phone at the job site, resulting in a shattered screen. I am a few days away from getting a new phone, and this situation is causing a lot of inconvenience as many services require phone verification instead of email. I tried to log into my CIBC online account only to be prompted to change my password, yet again. However, I'm unable to complete the process due to the phone verification method without an email alternative or security questions. It's frustrating. How can I change my password now?

Hello, I reside in Skopje, Macedonia, and I am unable to access my account because the verification code is not being sent. Although my email is active and I receive bank statements periodically, I am not receiving the code. Since my phone number is not Canadian, I rely on email for the code, which is not being sent. I am unable to use my Visa without the code to pay the balance, so unfortunately, I will have to cancel it. Living on a modest pension, every dollar is crucial to me. I kindly request assistance with this matter. My Cibc Branch is located on Brant Street in Burlington. Thank you. Marika Ristova

There are concerns regarding the partnership between CIBC and Canada Life Insurance. It has come to light that the disability insurance coverage provided may not be as beneficial as it appears. Canada Life's requirements for disability coverage seem to make it nearly impossible for anyone to qualify, essentially rendering the coverage ineffective. One major issue is that individuals receiving any form of disability payments are automatically disqualified. Moreover, those who apply for coverage after three months of being disabled are also ineligible for benefits. This raises serious questions about the legitimacy of the insurance offer, casting doubts on its true value to customers.

I am urgently looking to discuss multiple unauthorized transactions in my account from March [redacted]. Today, 22/04/[redacted], I tried to use my card but it was declined. Upon checking online, I discovered three unauthorized transactions on March 30, [redacted], totaling $[redacted],[redacted].77. I never authorized these transactions and have received no notification. I expect better communication from the bank and a thorough investigation into these transactions. I need this resolved quickly as I rely on this account to pay my bills. I am also requesting a new card and considering changing banks due to security concerns. Please contact me at [redacted] or email [redacted] Thank you. Nadine Elizabeth Foster.

I reached out for assistance at my school with my CIBC debit card. I initially used the school's landline, forgetting to update my mobile number. The text confirmation was sent to the landline, which couldn't receive texts. Later, I updated my mobile number at the business outlet but still couldn't receive messages. After waiting on hold with customer service for half an hour with no response, I'm unsure what to do next. It seems like I might have to visit the business outlet again.

I have a frozen account balance and was advised to contact the security department. I am willing to cooperate in resolving this matter. I am prepared to address any issues related to the frozen account. I temporarily granted access to a U.S. grant donor on a Canadian server, but I have since changed the password. I understand that checks and deposits function differently in the USA. I acknowledge any errors that may have occurred were not fraudulent. Please reach out to me to unfreeze the account. If there are concerns about the legitimacy of the transaction, please return the funds. I want to emphasize that there was no fraudulent intent.