British Airways Customer Service Issues

I am still waiting for my refund for a flight that was canceled due to the coronavirus on January 21, [redacted]. Despite assurances that I would be contacted, I have not heard anything. I have incurred significant costs from phone calls between the airline and Expedia. I would appreciate a call to explain the delay in receiving my refund, as the cancellation was not my choice. Please contact me at [redacted]

Subject: Flight No [redacted] Dear Sir or Madam, This complaint was directed to Opodo; however, the flight was booked with your company. The question arises whether Opodo has received the refund from you in the meantime, and why we are still waiting for our refund, especially since the first flight with you was delayed to the extent that we missed the second flight. Please provide an explanation, as we are running out of patience and reserve the right to take legal action. We would appreciate a prompt response. Regards, B. Leier 12 Edmund Riess Str. [redacted] Viernheim 0[redacted] @ [redacted] Dear Sir or Madam, I demand an immediate refund for the flight canceled by the airline. Last year in September, I booked a flight for 8 people to Mexico with you. This flight was canceled by the airline without alternative arrangements. Since then, I have been calling the E Dreams hotline weekly to get my expenses refunded. In extensive conversations with your staff, I am always asked to be patient. I have called you over 50 times already, showing a considerable amount of patience, don't you think? My repeated requests to speak to a supervisor were denied, stating it was not possible. I explicitly asked for the recordings of my numerous phone calls, which are supposedly recorded anyway for "service improvement." I urge you to listen to them. After each call, I provided feedback, apparently unheard by you. I have strongly advised all my acquaintances against your "service." Surely, you understand that my patience has limits. I demand an immediate refund of my money from you. If I do not hear from you within 14 days, I reserve the right to take further action. Best regards, A. Frank

I mistakenly booked a flight from Belfast City Airport to London City Airport instead of LHR. The booking reference no is MM5QW2 and includes Sofitel Hotel at Terminal 5 for one night. After struggling for over two hours to reach a BA agent, I canceled the flight online. However, the email confirmed only the flight cancellation, not the hotel refund. I am seeking to change the destination airport to London Heathrow while keeping the same day and hotel booking, ideally with BA [redacted]. We have a flight from LHR to GCM on October 13 (ref. MHZHWG) and just need to reach LHR for our overnight stay. I am still within the 24-hour window and unable to connect with a representative to resolve this issue promptly.

I need to change the return flight location from Newark to Cleveland, OH. I arrived in Newark on Monday. My journey started in Manchester, UK with several delays before reaching Heathrow and then my scheduled flight to Newark. Unfortunately, my luggage did not arrive with me. It is now Wednesday, March 9, [redacted], and my luggage is still missing. Due to this, I am adjusting my travel plans. I have been trying to contact customer service all day without success. I am requesting compensation for the delays in Manchester and the lost luggage by changing my return flight without any additional charges.

Dear Sirs, I am writing to express my ongoing concern regarding the status of my missing baggage following my flight from Zurich to St. Vincent on Monday, March 7th, [redacted]. Despite being assured in Zurich that my luggage would be checked through to St. Vincent, upon my arrival in Barbados, I encountered confusion and was misdirected at the airport. Subsequently, my luggage did not reach its destination, and despite my efforts to seek assistance through filing a baggage report with interCaribbean and contacting their service hotline, I have yet to receive any concrete information regarding the whereabouts of my belongings. The situation has become dire as the luggage contains important medical supplies that I urgently require. I implore you to assist in expediting the return of my lost baggage to St. Vincent promptly. Your immediate attention to this matter would be greatly appreciated. Sincerely, [Initials]

On the 25th of August [redacted], we made reservations for 2 seats from Glasgow to Heathrow to Vancouver departing on Saturday, the 25th of June [redacted], and returning on Friday, the 8th of July [redacted]. Our Booking Reference is P8N3EV. Our trip is to visit my cousin, Donna, and her new grandchildren, twins, in Peachland. Due to Donna's recent lung cancer diagnosis, we need to change our return flight to Monday, the 4th of July to reduce accommodation expenses. We are looking for available flights from Vancouver to Glasgow on that date and would like to know if there are any additional charges associated with this change.

I received a package from Miss Edna Woods in Birmingham, London, on March 9, [redacted], destined for Nigeria. It arrived on March 10, [redacted]. Upon contacting customer service, they confirmed the arrival of my package. Due to the long distance between Lagos and Gombe state, where I am located, I was asked to pay [redacted] Naira for delivery service and [redacted] Naira for customs clearance. I was informed that my package would be delivered by 1:20 am Nigerian time, but I have yet to receive it. Despite contacting customer service multiple times, I have not received any updates on the delivery. I am eager to confirm if my package has been dispatched from Lagos to Gombe and would like to know who I should contact for further assistance. Please reach out to me via email at [redacted] or by phone at [redacted]3 & [redacted]4 for any relevant updates. The package includes an iPhone 7+, a MacBook Air laptop, and £[redacted].

I received a package from Miss Edna Woods through British Airways World Cargo flying from Birmingham to Murtala Mohammed International Airport, Lagos, Nigeria on March 9, [redacted]. On March 10, I contacted a customer service agent who confirmed the arrival of my package. However, he requested 29,[redacted] Naira for delivery service and 32,[redacted] Naira for customs charges due to the cash exceeding limitations. After making the payments, he mentioned my package would be delivered around 1:20 am Nigerian time. Unfortunately, he has not been reachable since then. The package contains an iPhone 7+, MacBook Air laptop, and £[redacted]. The customer service agent can be reached at [redacted]8.

I have a package sent to me by Miss Edna Woods from Birmingham, London through British Airways World Cargo to Murtala Mohammed International Airport in Lagos, Nigeria on March 9, [redacted]. I contacted the customer service agent, he confirmed the package's arrival and requested a payment of 29,[redacted] Naira for delivery service to my address in Gombe state as I don't reside in Lagos. Additionally, I paid 32,[redacted] Naira for custom clearance charges. The agent mentioned the estimated delivery time as 1:20 am Nigerian time, after which his phone became unavailable. I am unsure if the package is still at the British Airways World Cargo office in Lagos or en route to my residence. The package contains an iPhone 7+, a MacBook Air laptop, and £[redacted]. The customer service agent's contact number is [redacted]8, and my phone number listed on the package is +[redacted]4. I am eager to know the status of my package.

On March 9, [redacted], I tried to book a flight from Portland, OR, USA to the UK for the dates of departure on September 6, [redacted], and return on October 4, [redacted]. Despite attempting five times, I was repeatedly notified of an incorrect security code for the credit card, resulting in the transactions not going through. However, upon checking my credit card statement, I discovered that British Airways had charged my card $[redacted].97 five times, even though none of the bookings were completed. I have not received any confirmation or essential details for these attempted flight reservations. I proceeded to book with a different airline. I kindly request a refund of $[redacted].85 to be made to the credit card ending in [redacted]. If I do not hear back within a few days, I will need to dispute these charges with my credit card company. Thank you, Caroline H.

On September 30, [redacted], I submitted a $[redacted] claim to British Airways for the items missing from my suitcase during my UK road trip. Despite multiple attempts to follow up between October and December, it was only in December that they claimed to have sent the money, citing it went to the wrong account initially. After assurance on December 30th that the matter was resolved, there has been radio silence despite my repeated inquiries through the appropriate channels. While a representative on their Facebook page confirmed the money was sent on December 30, [redacted], the $[redacted] claim remains unresolved as the funds have yet to reflect in my account, even after providing the correct information numerous times.

I wanted to share some concerning information regarding a man I have been in contact with on a dating site who claims to be a British Airways Pilot at either DFW or LAX airport. I have reasons to believe this individual may have stolen a pilot's identity based on the photos he has sent me. While he appears to be an airline employee and has shared videos from the cockpit and crew area of an aircraft addressing me by name, he has never shown his face in the videos. The name he goes by is Edward Roy Miller, with a date of birth of 09/08/[redacted], claiming to be from New York but raised in Isreal, with mentions of using the names Eddy and Milla as well. He mentioned being based in LAX and residing in Redondo Beach CA, but is now supposedly at DFW and will return to Dallas on 03/27/22, previously working for Virgin Airlines. This person is requesting money from me, as his supposed bank account was frozen when he tried to access it from Dubai while attending a Summit and Airport Bid project. I possess photos, a passport image, and video evidence. I thought it was important to speak up about this situation rather than remain silent. Please let me know if my information can be of help. - C. Hendrick

I recently attempted to book return flights to Canada using two vouchers with a value of £[redacted] each. These vouchers are valid until [redacted], and I plan to use them for flights later this year. The total value of the vouchers slightly exceeds the cost of the tickets, and I have been trying to apply up to four vouchers per booking as per the policy, with any excess amount credited. Despite trying multiple times, the system seems to be experiencing issues. To secure the flights as prices are rising, I paid £20 to hold the booking. However, upon contacting customer service as a silver card holder, I was informed they are currently swamped with requests and not assisting customers with flight bookings. I am hoping to know if I can proceed to book the flights and utilize the vouchers at a later time once British Airways is available to assist loyal customers like myself.

I had a connecting flight itinerary with American Airlines from Stuttgart (STR) to London Heathrow (LHR), then from LHR to Chicago O'Hare (ORD), and finally from ORD to Austin (AUS) on March 24th. However, my plans changed when I had to fly British Airways instead of American Airlines from STR to LHR. Upon arrival in Chicago, I was informed of a delay causing me to miss my next flight, resulting in a forced overnight stay. The ordeal worsened as my baggage did not arrive in Chicago as expected and was promised to be delivered to Austin the following day. To my dismay, my baggage was not in Austin as assured. Despite numerous calls to both British Airways and American Airlines, no one was able to provide assistance. My 22 kg baggage meant for an 11-day trip is still missing, making my situation more distressing as I have limited time in the US before my return flight on Sunday.

Dear Sir/Madam, I am writing to inform you that due to the delay of Flight AA431 from PHX to DALLAS FT WORTH on 23rd February [redacted], my original flight AA20 was missed, and I had to rebook for 25th February [redacted]. In order to file a compensation claim with my insurer, I kindly request the following documents be issued to me: - Copies of scheduled travel tickets, original boarding passes, and tickets for the delayed flight. - Copies of any correspondence related to the delay with the Airline authorities. - Property Irregularity Report (PIR) or Delay certificate from the Airline authorities specifying the scheduled and actual departure times, along with the reasons for the delay. I have attached the correspondence from CARE Insurer for your reference. Additionally, I have included the claim procedure information and form, which require the submission of specific documents like a completed Claim Form, passport copies, proof of delay, compensation details, and banking information. Thank you for your attention to this matter. Sincerely, Shirish Deshpande

On Wednesday, March 30, I checked in at Terminal 5 but was moved from Gate "G" to Gate "D" due to an IT issue. My bag, registered as BA456419, was supposed to arrive in Chicago O'Hare on Flight [redacted] but didn't. I was informed it would be sent the following day on Flight [redacted] and then transferred to AA [redacted] for arrival in STL (St. Louis) on March 31. American Airlines is searching for it, and I have visited the airport twice to follow up without success. They suggested it might still be at Heathrow. I have friends in London who could help pick it up to bring back to the US this week. Can someone confirm if my bag is at BA Heathrow Baggage Service Office for my friends to collect?

I am reaching out about my lost travel journal/diary left on flight [redacted] from Orlando to London on Tues 22 March [redacted]. I completed the online form with the subcontractor, missingx, as instructed. However, I am unable to search their database as advised. I am concerned about losing cherished hand-written memories stored in a simple hardback, lined notebook about 20cmx15cm with an olde style map of the world on the cover (Seat 5 or 6 in business). While I understand the challenges in locating lost items, the process is frustrating. Additionally, the extended 45-minute wait time for phone assistance adds to the frustration. I appreciate your attention to this matter. Best, C.T.

I accidentally left my laptop on the plane in a specific spot. I can guide the search, but there is no way to contact anyone for help. The airline wants me to use a third-party service called BAGPORT, but they can't assist until the laptop is turned in. The issue is that the laptop may or may not have been found on the plane, it may or may not be with BAGPORT, and it may or may not be logged in their system for me to locate. Despite registering with the company, it would be more effective to speak to someone familiar with their planes, like on British Airways Flight from Rome to London. Now I'm in Canada, making this situation more challenging. Thank you for any assistance.

We purchased two roundtrip tickets from Baton Rouge to Glasgow, Scotland through an online Spanish travel agency named Travelgenio. The flights were with British Airways and American Airlines. While at Glasgow Airport, my wife tested positive for Covid on the morning of our departure after taking the "Fit To Fly" test. We sought help from the British Airways desk at the airport, but they directed us to contact BA in the UK. Despite numerous attempts, we couldn't get through to BA for assistance. Travelgenio mentioned that BA needed to approve a refund, causing further frustration due to the lack of response. Given my status as a million miler with American Airlines, we reached out to them. Although AA was helpful and attempted to connect us with BA, we faced the same issue of not being able to reach anyone at BA after multiple tries. It was a distressing situation as we couldn't resolve the matter and the high single fares added to our concerns. In the end, we had to use FF miles to return home on AA. After years of traveling for business, this experience with British Airways has left us uncertain about where to seek assistance. We have all the necessary record locators and complaint numbers for British Airways.

I am struggling to reach BA customer service. After being on hold for 40 minutes, I was transferred to another person who disconnected the call right away. This happened twice, and I can't afford to keep trying. My flight is scheduled for [redacted], but the system won't allow me to select that date. I received an email from the cruise line canceling all cruises until April [redacted], so I need to cancel my Avios flight with a companion voucher. I understand they are prioritizing current travelers on the phones, but I need to cancel to rebook for a special 30th wedding anniversary trip. I want to cancel booking J13POS and receive a refund of over £[redacted] for miles, voucher, and taxes. The online system only offers a future travel voucher, which I tried, but was told it's not eligible. The process is frustratingly flawed.