British Airways Customer Service Issues

Dear Sirs, I am reaching out on behalf of my friend Peter L. from Potsdam regarding his unused flight LG FF73 to London. He received voucher number [redacted] - [redacted] for the flight priced at €[redacted].58, and is seeking a refund. Peter has been experiencing difficulties contacting British Airways to resolve this matter, as he has encountered issues reaching anyone on their service line. Urgent assistance is needed to facilitate the refund process to Peter's account. Your prompt attention to this matter would be greatly appreciated. Please provide the necessary details for the refund to be processed swiftly. Thank you in advance for your help. Sincerely, Rolf-M. Nicklaus Dec. 30, [redacted]

Hello, I have a reservation for a flight + hotel (booking reference MVC4RW) scheduled to begin on 03/01/22. Prior to booking, I discussed with British Airways over the phone and was assured that vouchers would be provided - equivalent to the cost of the flight + hotel - if there were any Covid-related changes to restrictions. Considering the ongoing situation, I kindly ask for a voucher for the mentioned booking reference. Thank you in advance.

During the previous lockdown when travel to the US was restricted, my family and I booked a trip with BA for 6 people from London to Orlando. We have faced multiple flight changes due to cancellations since the travel restrictions lifted. Our return flight through American Airlines has been altered from an evening to a lunchtime flight, causing us to lose valuable time at our Disney resort and spend 7 hours in Miami Airport. We've attempted to contact BA at 0[redacted] but consistently get disconnected. We are required to accept the new flights by January 6th or face cancellation and a refund. We are hoping to have our original return flight reinstated or be rerouted through a different US stopover with an evening departure from Orlando.

My husband is currently at Trinidad Port of Spain Airport and was meant to board a British Airways flight to London Gatwick via Bridgetown, Barbados. Due to missing his negative PCR result, he was denied boarding in Port of Spain. Despite being fully vaccinated and thinking he wouldn't need a PCR due to UK entry changes, he needed one for his connecting flight in Barbados. Four hours before departure, he got tested but received the result too late, causing him to miss his flight and have his luggage offloaded. He's now stranded in Port of Spain, set to miss his 20:10 BA flight from Barbados to the UK. Port of Spain staff blame BA for the issue. I'm reaching out urgently for assistance on his behalf. His flight details are as follows: Flight BW [redacted] - Caribbean Airlines Departure: Port of Spain, TT (Piarco Intl) - 08 Jan, 17:25 Arrival: Bridgetown, BB (Grantley Adams) - 08 Jan, 18:25 Flight Booking Reference: BW/V8SI9C Reservation Confirmed, Economy (B) Flight BA [redacted] - British Airways Departure: Bridgetown, BB (Grantley Adams) - 08 Jan, 20:10 Arrival: London, GB (Gatwick), Terminal N - North Terminal - 09 Jan, 08:20 Reservation Confirmed, Economy (K)

On December 18th, I was scheduled for a flight from Dublin to Chicago that involved a connecting flight from Dublin to Heathrow and then onward to O'Hare. However, upon arriving at Dublin Airport, I was informed that the flight from Dublin to London did not exist. Despite having paid in full for a round trip ticket from Chicago to Dublin and back, I did not receive any prior notification of the cancellation, nor was I offered a partial refund or an alternative flight to London. When I learned of the cancellation, it was already too late to make it to London that day. My booking confirmation number is M9FZRN. I am seeking guidance on how to proceed with receiving a refund or transferring my miles.

We have a return journey ticket for BA Flight [redacted] from Mumbai to London Heathrow on January 19, [redacted]. Departing Mumbai at 2:15 am and arriving at London Heathrow at 6:55 am. From LHR to IAH by BA [redacted] same day, connecting flight at LHR departing at 9:25 am, reaching IAH in Houston at 2:10 pm. I am fully COVID vaccinated with a booster dose received in the US before coming to Mumbai, India. Given the rapid spread of COVID-19 in Mumbai, if despite precautions, we test positive for COVID, will British Airways issue another ticket for a later date free of charge? How should we handle such a situation? What is the best way to contact British Airways in Mumbai for a quick response? Thank you for your assistance. We are both US citizens. Mumbai contact numbers are as follows: Kamlesh K. Bhopale Cell # [redacted] and Neelam K. Bhopale Cell # [redacted].

We encountered an issue with our plane tickets where the names were entered incorrectly in the reservation. The flight details are from Barcelona to London and then from London to India with the flight number PTAE52. For the first passenger, the name Toni was entered instead of ANTONI, and for the second passenger, a letter was mistakenly added to the last name, showing SINGH instead of SINCH. We have been trying to rectify this with our travel company, El Corte Inglés, for a week now as our departure is imminent, but they have not made the necessary changes yet. We are concerned about potential issues during our journey and hope this can be resolved promptly before our travel date with the reference number of the reservation with Viajes El Corte Inglés.

Dear Sir/Madam, I have been trying to contact BA at [redacted]7 for the past two weeks without success. The call keeps dropping due to high call volume, which has been frustrating. I would like to request the following changes to my booking: 1. Change the departure from London from Sunday, April 3rd to Monday, April 4th, and the return from Malaga on Saturday, April 9th. 2. Cancel the hotel bookings as I no longer require them. 3. Change the flights from London Heathrow to depart from London City Airport on April 4th at 13:10 (BA [redacted]) and return from Malaga on April 9th (BA [redacted]) to London City Airport. I appreciate your prompt response. Best Regards, Balbir Sagoo

I've been attempting to reach BA in Italy all morning to book a return flight from London to Rome. I finally spoke with a BA representative in Milan, but the information was unclear. I would like to reserve a ticket for February 18th to Rome and return on the 20th. Can you assist with finding early departure flights from London and late afternoon return flights? Please provide economy fare quotes for the outbound journey and business fares for the return leg, including details on checked baggage allowance.

Hello, I booked a Club Europe flight leaving Jersey on 15/05/22 with booking reference QALDFB. British Airways has cancelled my return trip from Jersey to Gatwick on 28/05/22 where we then fly on to Corfu. Due to the long wait caused by the cancellation, my husband and I are wondering if we can change the Club Europe flight for the final leg of our journey home. This change would greatly simplify our trip home without any extra cost to British Airways. I would really appreciate this adjustment. Thank you. Best regards, Julie Martin

To whom it may concern, I had an original booking, OLPP73, for a round trip from the UK to Mexico which included a return flight on the 14th of February through Madrid, purchased on the BA website. Due to a family emergency, I needed to change my return flight and was provided with a Voucher, [redacted][redacted], to do so. When I tried to use the voucher to book a new return flight from Mexico to the UK on the 18th with BA, I encountered difficulties online, on the app, and over the phone. To expedite the process, I eventually purchased the flight with booking number PTLT7Q. I am seeking assistance either to apply the voucher I received towards the cost of the recently purchased flight through BA (USD [redacted].97) or to receive a refund for the cancelled Mexico-Madrid-London flight from my original booking. My name is F. Gonzalez Calzada. Thank you.

Subject: Urgent Attention Required for Booking PTXCYL to Port of Spain from LGW Dear Sir/Madam, I hope this message finds you well. My name is Jacqueline Brathwaite, and I have a booking with reference number PTXCYL for a flight to Port of Spain from LGW on March 11th, [redacted]. I recently received an email from your Customer Service Department requesting that I contact your office urgently regarding my reservation. Despite several attempts, I have been unable to reach your team due to a high volume of calls. The email mentioned that failure to address this matter may result in issues with my booking. I have also observed that no charges have been made to my Credit Card thus far. For any correspondence while I am in the UK, please contact me at [redacted]1 or [redacted] I am eager to resolve any concerns to ensure a smooth travel experience. I kindly request your prompt assistance and look forward to your timely response. Warm regards, Mrs. Jacqueline Brathwaite

I recently traveled from the UK to Dallas, Texas and unfortunately, upon arrival, only one of my checked bags made it to my destination. My missing bag contains crucial items, including my chronic medication needed for my six-week trip in the US. Despite my efforts, I have been unable to contact anyone from British Airways to begin the process of locating my lost luggage. I am currently visiting my son in the USA and would appreciate any assistance in recovering my valuables. I will provide my son's contact information for any updates. Your help in this matter is greatly appreciated.

During these challenging times with COVID, I understand that the wait times are longer, which has been frustrating. As a BLUE member who hasn't flown for over two years, I encountered problems trying to book a reward trip to the USA from Scotland. The outdated system only caters to direct flights, making it impossible to book a connecting flight online. I had to resort to booking a London to Portland flight online but anticipate complications when trying to modify or add connecting flights later. Despite attempts at various times and days since January [redacted], I haven't been able to reach anyone through the costly [redacted] number. It's disappointing that the ineffective call center system has caused inconvenience not only to me but to many other BA Exec members facing similar challenges. I hope for improvements in the service soon. - S. McLean

Hello, we are seeking assistance to resolve an issue between the airline and Wowfare regarding our expiring credit. We had purchased two tickets through Wowfare to travel to Europe in [redacted] (booking code: WB94F14), but the flight was canceled by British Airways in September [redacted] due to COVID-19. Wowfare provided us with a credit of $[redacted].54 for the canceled flight, with an expiration date of April [redacted]. We are now ready to travel again and attempted to use the credit to purchase new tickets. However, we encountered difficulties as Wowfare stated we could only use the credit for British Airways and for the original route. Despite being willing to cover any cost differences, Wowfare was unable to match the price found on the British Airways website. Thus, we are facing a significant price increase and have been unable to reach a resolution with Wowfare. As retirees, we are concerned about losing our funds and feel unfairly treated in this situation.

I missed my flight with the check-in reference JOXT42 on February 12, [redacted]. I spoke with an agent at OR Tambo International Airport who informed me that the next available flight would be around 16:00. I requested the total fee for all three of us. The agent quoted R2979, which I thought was for all three passengers and agreed to the payment. After a successful transaction, the agent tried to debit the amount again, explaining it was the fee per person, not total. I requested a cancellation and refund, opting to book for the following day at R140 per person. The agent mentioned the R2979 refund would reflect in our account by Thursday, February 17. However, by our return on February 15, the money had not shown up. Seeking assistance in refunding the R2979, as the initial transaction was cancelled. The transaction was debited from account number [redacted] held by Mr. M.H Mtileni at Capitec Bank on February 12, [redacted]. Thank you.

I had a travel voucher from previously canceled flights. I recently booked new flights using the reference number OC9UO2 online. The travel voucher only covered the flight costs, not the seat selection fees. After confirming my new flight, I received a new travel voucher #[redacted][redacted] for $[redacted].88. I've been attempting to use this voucher to cover the seat selection charge I paid for with my credit card, which was $[redacted]. Unfortunately, the online booking system doesn't allow for seat selection until after the flight is paid for, so I couldn't apply the voucher towards it. I've tried contacting BA multiple times, but they keep saying that vouchers cannot be used for seat purchases. It's frustrating because the original voucher covered the full amount of the canceled flight, so I'm puzzled why it can't be used for seat selection now.

Dear Customer Support, I purchased a ticket online through Edreams to visit my family in Algeria after 3 years of lockdown. I contacted BA to cancel my two pieces of luggage and was promised a full refund. The payment was successfully processed on 16/02/22 to Edreams' third-party account. However, when I tried to reach out to Edreams via phone, I was unable to speak to a representative. I then used the Edreams chat function and after a three-hour wait, I was told by a representative that British Airways had not processed the refund on 16/02/22. I followed up with BA on 23/04/22 and 24/02/22, and they confirmed that the payment was indeed sent on the agreed date. I kindly request your assistance in resolving this issue and ensuring that my refund is processed before my travel date to Algeria on 29/03/22. Thank you for your help. Best regards, Rabah G. Booking ref: [redacted] - BA/ Ref: MRZ9G7

Our 15-year-old son traveled solo to Toulouse, France, on a British Airways flight from Toronto on February 23 at 6:45 pm. He arrived at Heathrow Airport on the morning of the 24th and then connected to Toulouse, landing there also on the 24th in the morning. Unfortunately, his checked bag containing ski equipment, clothing, and gifts did not make it with him. We filed a missing baggage report upon arrival. We were initially told the bag would arrive in Toulouse on February 25, but then the date was moved to February 26 at 10:50 am. I've learned that the bag was actually at Heathrow Airport on the 24th. I am concerned about the delay and the impact on his trip, as he is on a once-in-a-lifetime journey to the French Alps with his exchange family. He only has the clothes he wore on the plane and his schoolwork. Can someone help expedite the delivery of his checked baggage?

I attempted to book a first-class or business class round-trip flight from Vancouver (YVR) to London Heathrow on your website without success. I am aiming for a departure on May 6th and a return from Heathrow on May 16th, with both flights being approximately 9.5 hours direct and non-stop. I have eVouchers totaling about $7,[redacted] CAD that I would like to apply to this booking. Kindly note my phone number in British Columbia is [redacted]. I’ve attempted to contact you via phone, but unfortunately have been unable to connect as your lines appear to be quite busy. Thank you.