Bluebird by American Express Customer Service Issues

I recently transferred money from one account to my Bluebird account. When I tried to access the app, it required an update that is not working. I am attempting to link my Bluebird account to my main account for PayPal payments, but it keeps saying the account number is incorrect. This issue is frustrating as I have not encountered any problems with Bluebird before. I hope this can be resolved promptly as it is urgent.

Two years ago, I joined Bluebird, but after an ex hacked my email, I had to close that account. However, I recently discovered that my stimulus was deposited into that old account. They are now asking for the card numbers and CVV to unlock the account, but I no longer have access to that email and cannot provide the information. I tried to verify my address, but they claim the address is not associated with my name, despite it being where I've received all mail for the past six months. I received an email with instructions on how to verify my address, but I'm puzzled about the mismatch. How can I access the money in that account? This situation has been incredibly frustrating for me.

About a month ago, my family stayed at a motel that charged us a $28 deposit for each stay. However, upon checking out, the $28 deposit was not returned to our card. After contacting Bluebird customer service, we were instructed to obtain a letterhead from the merchant confirming the release of the payment and send it to an email address provided by Bluebird. The merchant sent the letter to the email as requested. Despite verification of receipt, we were told it would take seven days for the refund to be processed. Three separate stays were charged the $28 deposit, none of which have been refunded despite multiple calls to customer service. The representatives we spoke to were rude, and we have yet to receive our money back. We remain puzzled as to why the refund has not been processed and find it difficult to communicate with customer service. We are eagerly awaiting a swift resolution to this matter. Thank you.

I recently discovered an unauthorized transaction on my Bluebird by American Express account a few hours ago. It seems to be a money transfer of $[redacted].86 to someone named Daniel Mason on 1/28/[redacted]. I don't recognize this person, and the exact amount transferred raises suspicions as I only had around 20 cents left in my account. I've been trying to contact customer service multiple times without success. This unauthorized transaction has wiped out all my unemployment funds for the past two weeks, and I am unsure of what steps to take next.

I would like to speak with a supervisor regarding a money order that was previously uploaded. The app shows that the money order has been processed, but when I contacted Western Union customer service at [redacted] ext [redacted], they confirmed that the money order is ready to be cashed. My name is Kevin Gibson, and my verification details are: birthday - 12/30/[redacted], and verification number - [redacted]. My email associated with the account is [redacted] The money order number is [redacted]4, amounting to $[redacted]. I believe this matter can be resolved promptly. Kindly contact me to assist with this issue. Thank you.

My temporary Bluebird card was stolen, and unauthorized charges totaling over $54 were made. Customer service failed to assist me; they insisted I contact the fraud department first. Despite reporting the missing card promptly and only a few charges being processed, they couldn't freeze the account without involving the fraud department. I urgently need help resolving this issue as most of the charges could have been prevented. I am still waiting for the fraud department's number and remain without access to my funds. This situation is very distressing as I have five children relying on me.

I need assistance regarding my stimulus check. My username is missysmindlessness30. It appears my check was sent to a Bluebird card that was stolen long ago. On Tuesday, in January [redacted], I contacted Bluebird to check the balances of my existing cards and to activate a new card I received in the mail. I was told that approximately $[redacted] was on one of the older cards. I requested to transfer this balance to the newly activated card, but I was unable to do so because I no longer had the password or email associated with the old card. I provided all security information and pin numbers, but they were unable to assist me in transferring the funds or resetting my password. Bluebird mentioned that they would send a replacement card to me, with an additional charge of $20. However, after waiting for 3 to 4 days, I did not receive the card. Upon contacting them again, they had no record of the replacement card order, so they placed another order for the replacement card. I waited another 3 to 4 days, but still have not received anything.

I have been receiving multiple blue bird cards in the mail, around twelve in the last two months. I have not opened any of them, and when I reported this to the fraud department two months ago after receiving four in one day, they assured me they would cancel the accounts. However, I have since received eight more without any further communication. The listed phone number is unreachable, and I am frustrated that these accounts are being opened without proper verification. There should be limits on how many accounts can be opened under one name. I am considering seeking legal assistance to address this issue and request a thorough investigation.

I recently fell victim to identity theft when my information was used to open a MetaBank account connected to a Bluebird card. I received the activation letter and debit card on 2/6/[redacted]. Trying to report the theft and cancel the account proved difficult as I could only reach automated prompts. The account number in question is [redacted][redacted]. I have filed a police report with Detective Commender at the [redacted] precinct in Staten Island, New York, to address this matter. Your prompt assistance in resolving this issue and connecting me with a customer service representative would be greatly appreciated. Thank you for your attention to this urgent matter.

Hello, A few weeks ago, I purchased and activated a Bluebird American Express prepaid card at the Walmart in Manchester, NH. The card had $[redacted].00 loaded on it, along with some change. Unfortunately, the card was stolen by my neighbor, whom I allowed to park my car, and she took the card from my purse before I had a chance to activate it separately from the Walmart purchase. I have the purchase receipt and the card case for proof. I have contacted various individuals about this issue, and I am now seeking assistance here. I possess the receipt of purchase, the time and date, my social security number, and my driver's license if necessary. I am extremely upset that someone would commit this theft and potentially use the funds on the card. I kindly request your help in obtaining a refund.

On February 22, [redacted], I purchased a Bluebird prepaid card. When I tried to activate it on their website, I encountered issues. Despite being reassured by customer service that the card was activated, I couldn't deposit money as it appeared to be inactive. After contacting customer service again, I was informed that it was a temporary card, preventing me from depositing funds. I specifically mentioned the importance of smoothly receiving my tax refund but faced a setback when the IRS sent it back due to my frozen account. Despite several calls and assurances from at least five Bluebird representatives, including two claiming to be supervisors, my refund was not deposited as promised. This has resulted in significant financial losses and the risk of losing my car and home. I urgently requested clarity from Bluebird regarding the refund, emphasizing its crucial timing for a substantial business deal worth $50,[redacted]. I am now seeking accountability from Bluebird and the employees who misled me, as their actions have had severe consequences on my life.

I received a refund from a merchant on 2/26 for about $99. However, when I checked my Bluebird (BB) account, the transaction is still pending. I called BB yesterday on 3/12, and they mentioned they were waiting for the merchant to release the refund, ensuring it would be done by Saturday 3/13. After contacting the merchant who confirmed they released it, I still haven't seen the credit in my account today. Calling BB again, I was on hold for approximately 48 minutes. The representative mentioned I would have to wait for it to post despite being released by the merchant. I requested to speak with a supervisor, who unfortunately displayed rudeness and a condescending attitude. The supervisor mentioned the money would be credited "sometime" today, but when I inquired for a specific time, her tone escalated, and she stressed it would happen when the merchant released it. The conversation became tense when she hung up on me abruptly. I am looking to escalate this issue to a higher authority at BB and seek an apology for the unprofessional behavior exhibited by the supervisor. Communication with BB seems challenging as they lack chat or email support.

I attempted to transfer $[redacted] from my Bluebird card account to my Wells Fargo account, a process that usually goes smoothly. However, this time I encountered an issue and mistakenly sent the money to my other email/icloud account. As a result, the amount was deducted from my Bluebird main account, leaving me with only a couple hundred dollars. The transfer has been in a pending status for a few hours, which is unusual. I hope I can still cancel the transaction while it's pending. When I check the transaction, it shows as "in progress." I'm facing an emergency situation and urgently need the funds back in my Bluebird account to transfer to my Wells Fargo account. Despite my attempts, the money has not appeared in my Wells Fargo account yet. I tried reaching out to Bluebird's customer service hotline, but I was unable to get through due to high call volumes. After being on hold for over half an hour, I had to give up.

I have been attempting to reach the 24/7 customer service line for help without success. It is incredibly frustrating! I am looking to address some incorrect charges on my account. On 3-13, during the Bluebird system outage, I tried to make purchases on a game and order a pizza, only to realize the system was down. Despite my card being declined, the money was still deducted from my account without me receiving anything in return. I insist on having the deducted money refunded to my account. Following this, I will be closing my Bluebird account as I cannot tolerate my hard-earned money being withheld from me without any customer service support available. The lack of assistance, not even through automated service, is unacceptable. I demand prompt action to refund my money so I can move my business elsewhere.

Hello, my name is Xue V. I currently hold a prepaid Bluebird card. I authorized my mother-in-law to use my account details to receive her stimulus recovery rebate. The IRS approved her refund and sent it on March 17, [redacted], to the routing and account information that I provided. However, Bluebird is rejecting the deposit. I have attempted to contact customer service multiple times, but I have been unable to get any information about the IRS refund. I also reached out to the IRS, but they were not able to assist. I am seeking guidance on how to facilitate the refund for my mother-in-law. I suspect the bank might be declining the refund due to the name mismatch, but I assure you, this is not a scam. Your help in resolving this matter is greatly appreciated. Thank you. Xue

Hello, my name is Nicholas T. I am currently locked out of my account and I am unsure why. My most recent deposit was $[redacted] from Social Security. Shortly after transferring $[redacted] into my savings account, I found myself unable to access my account. I urgently need to pay my bills and rent and am puzzled as to why I have been locked out. I have not attempted to log in multiple times to trigger a lockout. I am confident in my password and have never encountered issues with my American Express Bluebird card before. I appreciate any assistance you can provide as calling customer service has proved challenging with long wait times resulting in disconnections. Your help in unlocking my account is greatly appreciated. Thank you, Nicholas T.

I recently spoke to customer service regarding not wanting a new card to affect my ability to shop online for my Easter sale. Despite being assured it wouldn't be an issue, I encountered a problem with a transaction online costing me over $[redacted]. I urgently need this resolved within the next hour. Please either grant me online purchasing access or credit $[redacted] to my card promptly. I expect this to be rectified without further complications. If not, I will share my negative experience on review sites and involve legal action. I hope this message is clear and comprehensive for your attention. Sincerely, K.S. Card ending in [redacted], last 4 digits [redacted]

I have been caring for my daughter who has been in a coma for over two months and I recently obtained power of attorney (POA) over her finances. I reached out to Bluebird customer service a few weeks ago and was instructed to send them a copy of the POA, which I did on the 8th of March. Unfortunately, as of yesterday, March 21st, they had not acknowledged receiving it. My daughter's Bluebird account is crucial for managing her financial transactions, and I am concerned about any pending payments or receipts. I have tried contacting Bluebird multiple times but have faced challenges with phone connections to non-English speaking representatives in distant locations. I attempted to email [redacted] with no response, waited on hold for hours with no answer, and even reached out to Amex, the parent company, who stated they cannot assist with Bluebird matters. After being a member for 33 years, this lack of support is frustrating, and I feel stuck in a loop without clear guidance on how to resolve the issue.

I noticed multiple unauthorized charges on my account totaling over $[redacted] from Google, identified as YouTube charges within a 30-minute timeframe. When I contacted customer support while the charges were pending, I was informed no actions could be taken to halt the charges or prevent future ones, and the call abruptly ended. Today, I made another attempt to reach out about these charges. After a brief conversation with a representative, I was put on hold for more than 2 hours. Upon reconnecting, a different person seemingly unaware of our prior discussion was incoherent and the call disconnected again. This has been the most disappointing customer service encounter I have encountered. I request prompt attention to resolve this matter urgently. I can be contacted at [redacted] or via my email. Thank you, and I anticipate hearing from your company soon.

I purchased an item on eBay for $23.34, but received a notification the next day that my order was canceled due to an issue. eBay mentioned their commitment to buyer protection but advised me to contact the seller for a solution. Unfortunately, the seller is unresponsive, and attempts to reach eBay or PayPal via email or chat have been unsuccessful. This experience has left me frustrated as I'm now out of pocket and need to buy the item elsewhere. Has anyone else faced a similar situation on eBay? It's concerning that sellers can keep payments without consequences. Any advice would be greatly appreciated. Thank you. - Jonathan Tieman