Big Lots, Inc. Customer Service Issues

I bought an item during the Black Friday sale, but it turned out to be defective. On Monday, I returned to the Big Lots store where I made the purchase to exchange it. However, the sales clerk mentioned that they could only refund the amount I initially paid for the item. Consequently, I had to buy the item at its full price as it was no longer on sale. I'm unsure if this is standard Big Lots policy or if the sales clerk made a mistake.

I need urgent assistance regarding a recent purchase I made at the store. I bought a $[redacted] item on Friday from the manager, Albert, who assured me of the details. Today, when I revisited the store and dealt with a different person claiming to be Albert, I encountered discrepancies in pricing. I was overcharged for my couch purchase. I paid in cash and have the receipt. I need to resolve this matter promptly by speaking to a customer service representative. Please, no emails; I require immediate human intervention before my scheduled Tuesday delivery. Contact me at [redacted]. My family has been loyal customers, but this experience has been disappointing.

On Friday, I bought a couch at the store. When it got late and I felt overwhelmed, Albert, who claimed to be the department manager, mentioned he wouldn't be there the next day but assured me he would be in on Sunday. Today, when I came in, Albert was absent, and a different staff member assisted me. I realized that I was charged a different amount than what Albert had quoted me. I had made sure to have him write down all the details including tax, delivery charges, etc. The current staff member is giving me a different total. Despite providing cash and having a receipt, I am being told the delivery fee is higher. I requested to see the product, but she refused.

I have recently noticed identity theft and suspect my mother-in-law, Refugio. I received an email addressed to her but sent to my email, [redacted] I need to address this situation as it's her doing, not a fault on your company's part. I need to save this email for documentation; may I have permission to do so? I'm curious how her name got linked to my email for validation purposes. This is not the first time her name was associated with my email, which is not something I've ever provided. This is not Big Lots' responsibility but hers. I appreciate a prompt reply as I navigate this issue. Thank you. Jennifer O. Phone: [redacted] Alternative email: [redacted]

I went to buy a reclining chair and after looking at the variety of models, I asked for the prices of three different ones that best suited my interest. The first disappointment was that the one I first asked for was sold, without any notice, and was displayed in the showroom without any indication that it was already sold. Moving on to the second one labeled as NEW, I assumed it was new in the store, but to my surprise, it wasn't in stock. Trying to resolve these inconsistencies, one of the salesmen showed me a black and white catalog of a reclining chair they did have in the warehouse but wasn't displayed. Additionally, I spoke to a manager who mentioned they were expecting a large furniture shipment, which he claimed was causing the issues. I feel disrespected both commercially and personally. I didn't come to ask for free furniture; I was going to pay cash, which I will now spend elsewhere where I will be respected. I will not be returning to Big Lot. I will inform my friends about my experience and encourage them to avoid being mistreated as customers at that establishment.

I am looking to purchase the Broyhill Charleston loveseat in Taupe. I saw one at store #[redacted] in Louisville, KY but they were out of stock. I found another at Bardstown Rd store. When I called, they didn't have it but directed me to the Taylorsville Rd store which doesn't carry furniture. I called that store and they confirmed they didn't have it. I spoke with customer service at 1-[redacted]-[redacted] who suggested ordering online. However, I prefer not to due to past issues. I am frustrated with the lack of assistance and conflicting information. Contacting 1-[redacted] also yielded no help despite a long wait time and no callback. I need the loveseat by 4/1 and hope to resolve this soon.

I had an unfortunate experience at Big Lots yesterday. I walked in excited to see 20% off signs, even on clearance items. I filled my basket, but upon checkout, I realized the discount wasn't applied. The manager insisted I needed a rewards card for the discount, which was not stated on the sign. After some back and forth, another clerk rectified the situation, but it was a hassle redoing the transaction. The manager's attitude was unwelcoming, making the experience even more unpleasant for us and other customers waiting in line. There was no clear identification of the manager or a way to provide feedback. Overall, the lack of proper customer service training was evident. This incident at the Big Lots in Panama City, FL, at 12:39 p.m., left a lasting impression, and I doubt I'll be back anytime soon. Additionally, finding an expired cookie package was disappointing.

I waited for forty-five minutes on hold with customer service, being told my call was important, but no one answered. Trying online, I spoke with an online representative (Giddy? Gabby?) who said the order couldn't be placed online and that there were no Big Lots near me, though there is one less than a mile away, another 8 miles away, and another about 9 or 10 miles away. The Troy Store informed me they were out of stock but expected a new shipment tomorrow that might include the item I want. I also tried changing my password five times as instructed but never received the temporary password from Big Lots. I was looking to purchase a Broyhill Sandepointe Hard-Top Pavilion for $[redacted].99 but have been unable to place my order. Any assistance would be appreciated. It shouldn't be this challenging, but I guess what do I know. D. McCarthy

I used the layaway program to purchase a furniture set, but when I went to pick it up on the scheduled date, they had sold it to someone else. The store manager, Wes Reeves, promised to try and order it from another store and said he would call today. However, he hasn't followed up, and when I call the store to speak with him, I just get the run-around.

Dear community members, I am Yvonne C., and I wanted to share that I filed a slip and fall claim against Big Lot almost two years ago. I had hired a lawyer initially, but I felt they weren't prioritizing my best interests and seemed to be playing financial games with Big Lot. I decided to handle the matter directly with Big Lot to reach a fair settlement. Despite my efforts to contact someone for months and provide all necessary evidence, I haven't made progress. I am considering getting another attorney if needed, but I hope to resolve this without escalating further. This situation is tarnishing Big Lot's reputation, and I urge them to reach out to me promptly to resolve this matter. Thank you.

I am disappointed with my online orders from Big Lots. I recently ordered an outdoor area rug scheduled for delivery between 4/26/22 and 4/29/22. Despite waiting for a month, tracking showed it as pending. After speaking to the store manager, I learned that FedEx indicated a label was created on 4/22 and the item was with Big Lots. When I called customer service, I was on hold for 20 minutes before leaving a callback number. After a representative called back and transferred me, I waited for an hour and 16 minutes before hanging up. I need assistance with this issue and have two other problems with different orders. Please contact me at [redacted] to resolve this. The reference number provided is [redacted]63.

I am looking for assistance with a complaint regarding damaged items. I have been trying to resolve this issue since 6/26 and have reached out multiple times with no resolution. I made a phone call on 6/30, sent an email on 7/12, made another call on 7/15, and sent an email on 6/28. In my last email, I requested a complete cancellation of the order and asked for the items to be picked up with a credit applied to my account. I have been patient for quite some time and believe my request is reasonable given the circumstances. Imagine if this were your furniture, how would you react? I have also sent pictures of the damaged loveseat which I have not unwrapped, and it occurred in your warehouse, not during delivery. Thank you for your attention.

12-26-22 Mr. Bruce K. Thorn, I am impressed by the exceptional customer service provided by Karina and Remy at Big Lots store #[redacted] on St. Charles Rock Rd in St. Ann MO. Their assistance in acquiring the Parker Beige Recliner was outstanding, displaying excellent product knowledge and adherence to store policies. They offered the best deals through coupons and rewards while upholding the company's integrity. This positive experience has not only led to my current purchase but also my intention to buy more items, including another recliner, from this location. I highly recommend promoting and recognizing their efforts. Sincerely, M. Barnes

Hello, my name is Micheline Carter. Today, at 7/8 around Big Lots in Whitehall, PA, they advertised patio chairs for $4.99. This price was also on the patio tables and other chairs on the back wall. Another customer and I inquired about this pricing discrepancy. An associate in the furniture department intervened after we explained the issue. The lead store manager, Tatyana, was called to resolve the matter. However, she seemed inexperienced and deferred to the store manager, John Pipper. John was unprofessional and declined to honor the displayed prices, citing a mistake in pricing. Despite our insistence that store policy required honoring displayed prices, he refused and abruptly ended the call. We believe the handling of the situation by Tatyana and John was unprofessional, especially considering that other associates agreed with our perspective. The lack of proper resolution left us dissatisfied.

Today, at Big Lots, I had a very unpleasant experience. As soon as I walked in, the cashier assisting another customer loudly demanded to know why I was in the store and told me to quickly pick up what I needed and leave. When I expressed my confusion, she rudely claimed she was busy with a customer. This caused me to feel embarrassed and looked at by other shoppers. She then mentioned an incident from about six months ago, describing how a customer and I had a conflict and I was allegedly banned from the store. I refuted this as I frequent the store regularly and even run errands for others there. Eventually, she apologized, acknowledging she might have confused me with someone else. However, I believe her behavior was unacceptable, and I am seriously considering not returning to Big Lots due to this encounter.

I recently placed an order for a couch with delivery scheduled for last Saturday. There was supposed to be a call on Friday to set a delivery time, but it didn't happen. I waited at home all day on Saturday with no delivery or communication. After contacting customer service, the delivery was rescheduled for Sunday between 10am-2pm, but once again, no delivery. This lack of service is incredibly frustrating, especially considering the amount spent on the couch. It's now Monday, and there has still been no delivery or update, despite paying for delivery online. This experience with Big Lots has been the worst customer service I've ever encountered. I will not be recommending them to anyone and plan to share my feedback on various platforms like social media and Yelp to ensure others are aware of the poor service.

I purchased a Halloween outdoor decoration recently. It is a large item, but unfortunately, the most essential part to hold it up is missing. Despite sending emails and calling, I have struggled to reach someone who can assist promptly. It's urgent for me to receive the missing piece as I have a work party coming up where I planned to use this decoration. I am in need of immediate help with this matter today.