Does Big Lots, Inc. offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat-Sun 8am-8pm EST.The least busy day is Sunday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 0, ask for customer service · If you know your party's extension, you may dial it at any time. For an associate, press 1. For a vendor, press 2. For general information, press 3. For a customer, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Big Lots, Inc. below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Big Lots, Inc. phone number to document the phone system.
Here is how our research team describes the way the Big Lots, Inc. phone system greets you: What can we help you with today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
Below are some clips we've found from Big Lots, Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Hi. Thanks for calling Big Lots customer care.
To repeat the main menu, please press pound.
For rewards program assistance, press one.
For store support or store related inquiries, press two."
Excerpt from a call with Big Lots, Inc.
Tuesday, May 28, 2024 1:21 PM
What are the hours and when should I call?
Big Lots, Inc. operates the call center for this 866-244-5687 phone number Mon-Fri 8am-10pm, Sat-Sun 8am-8pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 199 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Big Lots, Inc. call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Big Lots, Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Big Lots, Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Big Lots, Inc. is Sunday.The most busy day to call is Friday, which averages 164% more phone calls by comparison.Again, this is based on a sample of 199 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
Calling this number led to a lengthy wait, but a productive response. When I called, I was first taken to a menu that asked me whether I wanted to choose support with an online order or support with the store experience.
I opted for the store experience, and I was then placed on hold for roughly 10 minutes before finally agreeing to have someone call me back when it was my turn to answer. After another 20 minutes, I did receive a call back and was thanked for calling Big Lots and asked how they could assist me.
I said that I was considering making a purchase and wanted to know how returns would work if I wasn't satisfied with the purchase. The representative said that she could help with that, but before she did, she wanted to know my name so she could address me that way. I honestly found that a bit off-putting, but gave it to her anyway.
Once I did, she told me that if I wanted to make a return, I would have 30 days to do so, and I would be able to do so at any Big Lots location I wished. I would need to bring the original receipt and packaging, and the representative confirmed that the time frame was 30 calendar days and not 30 business days.
Based on this, I'd feel comfortable getting assistance from Big Lots, although the wait can be a bit of a pain. The presence of a callback program does help, and it clearly works as intended. I personally didn't enjoy being asked my name just for the purpose of addressing me, but I can see that being a positive for some people. Overall, I would use this number as long as I had time to wait on a call back.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Big Lots, Inc.
If you have time to do a bit of reading before you call Big Lots, Inc., we recommend you read over some of our problem-specific articles.
Big Lots, Inc. is a leading American retailer specializing in providing customers with an assortment of high-quality merchandise at discounted prices. With over 1,400 stores across the United States, Big Lots offers a wide range of products, including furniture, home decor, electronics, toys, clothing, pantry staples, and more. The company focuses on offering customers excellent value for their money by sourcing products from various trusted brands and suppliers. Big Lots aims to create a convenient and enjoyable shopping experience for its customers by providing a clean, organized store layout, friendly and knowledgeable associates, as well as an easy-to-navigate website for online shopping. Whether customers are looking for household essentials or unique finds, Big Lots strives to be their go-to destination for great deals on a diverse selection of merchandise.
Big Lots stores are conveniently located across the United States. With over 1,400 stores nationwide, we strive to bring our customers affordable products in every region. Whether you're in a bustling city or a suburban neighborhood, chances are there is a Big Lots store nearby. Our store locator on the website allows you to easily find the nearest location by entering your zip code or city name. From Maine to California, and everywhere in between, you can easily access a wide range of quality merchandise at discounted prices. We are committed to providing convenient access to our stores, ensuring that your shopping needs are met no matter where you are.
Big Lots has a flexible return policy designed to ensure customer satisfaction. For most items, including furniture, mattresses, and electronics, you can return them within 30 days from the date of purchase. However, there are a few exceptions such as DVDs, CDs, and video games, which must be unopened to be eligible for return. Additionally, Big Lots requires a valid receipt for all returns. If you don't have one, they will usually offer an exchange or merchandise credit. For online purchases, the return process may vary, so it's best to refer to the website or contact customer service for further assistance. Overall, Big Lots strives to make the return process hassle-free and aims to provide a positive shopping experience for all customers.
Click the link above to get answers to just about any Big Lots, Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Big Lots, Inc., and their purpose. Are any of these similar to the reason you are trying to call?
Coupons not being honored: "I wanna know why they're not honoring my ten dollar off coupon either."
- From a call lasting 14m 33s , Dec 20, 2024 8:00 PM
Making a payment inquiry: "I'm trying to make a payment on my card."
- From a call lasting 3m 25s , Sep 15, 2024 8:23 PM
Change payment date: "I was calling to see if I could get my payment date changed."
- From a call lasting 8m 58s , Sep 10, 2024 5:51 PM
Order delivery inquiry: "I have a delivery date, but I haven't heard anything from."
- From a call lasting 12m 49s , Sep 6, 2024 10:13 PM
Information about why customers call Big Lots, Inc. is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Big Lots, Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Big Lots, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Big Lots, Inc. agent. This phone number is Big Lots, Inc.'s best phone number because 5,574 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-244-5687 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Big Lots, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Big Lots, Inc. has 2 phone numbers. It's not always clear what is the best way to talk to Big Lots, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Big Lots, Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Big Lots, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
