Big Lots, Inc. Customer Service Issues

I visited the Camp Hill Pennsylvania store and purchased a recliner. Although there weren't any sale signs visible, the manager mentioned they were displayed. Unfortunately, the staff member who assisted us wasn't very helpful. I realized later that other recliners were on sale for $[redacted] in the paper, whereas I paid $[redacted] for a clearance one. The manager suggested I could exchange it but I find it inconvenient to bring it back. It's frustrating as he seemed rude and uninterested in assisting further. I believe I should be refunded the price difference between the two recliners.

Big Lots, I recently received a reminder about my $[redacted] credit limit with your store, but I'm looking to buy a living room set priced at around $[redacted]. My credit score is currently at [redacted], and to maintain it, I need to keep my credit usage below 30%, which means I can't spend more than $[redacted] without going over the limit. Considering my loyalty and regular shopping at your store, I am kindly requesting a credit limit increase to at least $[redacted]. I have been a dedicated customer, making purchases both with my card and debit card, always paying on time and in full. If I plan to continue using my Big Lots card for furniture and daily items, I would greatly appreciate a higher credit limit. Thanks, Marcella H. N. [redacted] [redacted]

Order Number: ORD[redacted] I contacted customer service on 9-29-[redacted] regarding my recent order. They confirmed that 5 items were to be picked up at the store and 6 items were to be shipped. I inquired about the timeline for picking up the items at the store, as I reside over 50 miles away and placed the order on 9-28-[redacted]. After being informed that the order was being processed, I called the store directly to ensure it was still active and nearing readiness. Upon checking with the store, I was assured that the order was being prepared for pickup. As of today, I am anticipating an email about the order's readiness or potential cancellation. Despite no updates, I reached out to the store in Hamilton, NJ. Unfortunately, Manager Jim indicated that the order for in-store pickup had not been received. I expressed my concern about not receiving any cancellation notifications. My attempts to be proactive by staying informed on my order status seem to have faced obstacles, both at the store and through customer service. This situation has been very frustrating for me. Regards, Cindy T. Email: [redacted] Phone: [redacted]

I was thrilled to be approved for the leasing program after working hard to improve my credit. However, I was disappointed to learn that it's only available in-store. I have severe multiple sclerosis which limits my ability to walk or stand due to nerve degeneration. Fortunately, I found a job that allows me to work from home. I was hopeful that Big Lots, a store I have patronized for years, could accommodate my needs. I'm not trying to seek sympathy or attention, and I am not taking this to the media. I would even send my son to pick up the items for me if possible. I just hope there's a solution for someone in my situation. Thank you for considering my request, I look forward to your response.

At store #[redacted] on 12-21-19, I experienced an unfortunate incident where I was wrongly accused of shoplifting and subjected to verbal abuse and public humiliation. Despite having receipts for all items and the police confirming this, I was still trespassed from the store. I feel deeply offended by the allegations made against me. I am seeking compensation for the defamation of my character and the unjust treatment I received. I hope to resolve this matter amicably but will consider legal action if necessary if I do not receive a response about compensation soon.

I recently purchased a furniture set from Big Lots in Crystal River, Florida. I hired a driver to pick it up, but upon arrival, the manager informed me that the furniture had been sold. Visiting the store the next day to resolve the issue, the manager initially claimed my driver had already collected the items. After much discussion and the review of store cameras, it was revealed there was a mix-up with another customer's order. The manager's initial accusations and rudeness made the situation embarrassing and frustrating. Despite the eventual clarification, the lack of professionalism and customer service left me deeply disappointed, especially considering my own background in the service industry.

I bought a Serta mattress and box spring a few months ago. Getting it from Tulare was a nightmare for my husband and me. The mattress is too soft, making it uncomfortable to sleep on. The Big Lot in Tulare doesn't offer delivery. They mentioned honoring the mattress return due to the pandemic but contacting corporate requires credit card information, which is irrelevant. You can reach me at [redacted] The Tulare store was helpful and willing to exchange the mattress, but we prefer a refund to buy from a place that provides delivery services.

I purchased the Dawson sectional and a queen mattress through Progressive Leasing on May 29th. I collected the mattress, but the sectional was not available at that store. They advised it would be transferred from another location within a few days. A week ago, my husband was assured the sectional would arrive by Friday, 06/12. However, upon contacting them, he was informed they were unsure of the delivery due to a truck schedule. I have made two payments for the sectional that is still not in my possession. I am requesting to modify my lease for the mattress only and remove the sectional from the agreement. Despite a recent call offering the floor model, I prefer not to proceed with purchasing it at the full price and would rather exclude the couch from my lease and seek alternative options.

I visited Big Lots on Wednesday, June 17, [redacted]. While in line, the clerk asked a woman if she had a military ID or was in healthcare. When the lady mentioned healthcare, she received a discount. When it was my turn, I explained that I did not have a Rewards card but mentioned I worked in healthcare. The clerk then asked for an ID. I searched for it, but the clerk began ringing up my items. There seemed to be confusion about the discount, and when I asked about needing an ID, I was told it was necessary. I felt unfairly treated as the previous customer didn't show an ID but received a discount. I called the store to address the issue and spoke with someone who expressed that the situation was not handled appropriately. I am seeking resolution through legal representation as I feel discriminated against.

Approximately 3 months ago, my husband and I entered into a lease-to-own agreement for a couch and a recliner. Unfortunately, upon arrival, the couch had multiple tears in it, and the store only offered a $[redacted] discount without pickup or delivery options. The recliner, which cost around $[redacted], has been problematic. It has torn on the armrest twice and the internal hardware is noisy and bent in some areas. The cushion in the leg rest has also shifted, providing no comfort. Despite maintaining a smoke-free and pet-free environment, the quality of the furniture has left me feeling disappointed. I am seeking advice on available options and can provide pictures with timestamps. The recliner has only been used by adults. Please feel free to reach out to me via phone or email at any time.

As a BigLots employee, I am looking to contact the HR department for documentation regarding my temporary part-time status due to COVID. My General Manager mentioned a form that needed to be filled out and sent to HR for verification, but customer service was unaware of this form. I am seeking assistance from someone in HR regarding this matter. - Leann S.

I opted to write down my phone number and email address on a piece of paper instead of sharing it verbally with the cashier, who was very courteous. She pointed out that my Gmail address was missing the number 74. This made me realize why I hadn't been receiving any coupons or sales information. I requested the cashier to add the 74 to my email associated with my phone number amidst a growing line of curious customers. To resolve this issue and ensure I receive my Rewards Points, I am contacting Big Lots customer service. We are regular shoppers at Big Lots, and I am eager to rectify this oversight. Please amend my email address on file by including the 74 so I can start receiving your fantastic offers. My phone number is [redacted], and my email is [redacted] Thank you.

Subject: Unpleasant Experience at Big Lots Store Big Lots has always been a favorite shopping destination for me, but my recent visit to the Denny Ave store in Pascagoula, MS, on February 13, [redacted], left me feeling stressed. Despite placing an order online for two chairs on February 12, [redacted], and confirming the store's inventory over the phone before payment, my experience upon pickup was disappointing. It took 45 minutes to locate the chairs, then an additional 35-40 minutes to redo the order and repay despite showing my receipt. The whole ordeal, including standing in line for nearly two hours in a COVID-19 setting, was disheartening. I also ended up with three duplicate charges on my credit card from Big Lots due to mishandled transactions. I sincerely hope this isn't the new standard at the store. The experience was more than an inconvenience; it was needlessly stressful. Sincerely, M.A.

I purchased a Berryhill recliner rocker from the Big Lots store in Milledgeville, GA on March 5, [redacted]. Unfortunately, the chair began leaning to one side when I sat in it, and some screws fell out from the bottom. I attempted to return the chair on March 18th, but the manager refused due to a supposed stain on the chair. I explained that the stain happened when I loaded it into my car, and insisted that the chair was defective. The manager declined to provide me with their supervisor's contact information. I firmly believe a $[redacted] chair should not have parts falling off in less than three weeks. I am requesting a full refund of $[redacted].49, and I am disappointed with the customer service received at Big Lots. The part number on my receipt is Parkdale Swivel Rocker [redacted]71.

Yesterday, I went to the store to buy an item. The young woman who assisted me said it was available. I told her I wanted delivery, specifically the one that was already assembled. She agreed, and I paid for the fire place. Two hours later, the delivery person called me, and we agreed on the delivery time. However, when he arrived, he mentioned that it wasn't assembled and that there would be an extra cost for that. I was not informed about this and was taken aback. When I returned to the store at 8 p.m., the young woman informed me that the assembled one was sold after I left. I was frustrated by her attitude and lack of concern. I decided to cancel everything as I do not want to deal with dishonesty and poor customer service.

I purchased a recliner couch for $[redacted] during the pandemic as a single dad with a young daughter. We needed furniture for our new place, so I bought it from Big Lots and paid an extra $[redacted] for delivery. However, when I unboxed it, I noticed several issues like misaligned parts, insufficient screws, and mismatched stitching on the folding middle piece. Despite the minor flaws being understandable due to the pandemic, the overall quality was disappointing given the amount spent. I reached out to Big Lots for a resolution, but received a vague response emphasizing the need for a paper receipt and timeframe. I expressed my frustration and desire for a replacement couch of similar quality. Hopefully, the situation will be resolved promptly. Thank you.

While shopping at the Big Lots in Downtown Sevierville, I noticed discrepancies between the prices on items and the white stickers on the shelf. The cashier explained that they place items near their approximate price, which was quite confusing. I suggested having the correct price matched with the item to avoid confusion for customers. This internal issue has made me hesitant to return to the store despite being a loyal Big Lots shopper and a rewards member. Thank you, Linda Miller.

I made a purchase for a swimming pool on biglots.com about 5 days ago. They deducted the payment from my account but did not process the order. When I contacted them, they asked for more money to confirm another pool as they claimed the initial order wasn't confirmed. I have been calling them daily for 5 days trying to get a refund or receive the pool. They admitted they didn't even have the pool in stock, but still took my money. Despite being promised a refund in 3 to 4 business days, it has been 5 days and I am still unable to get my money back. It's frustrating that every time I call, I encounter language barriers, long hold times, or disconnections. I just want my money back or the pool I ordered. I am disappointed by the unprofessionalism displayed and the lack of accountability. The order is associated with my account under the email address and the name Brooke in Garcia. I hope to resolve this soon. Thank you for listening to my concerns.

Today, Thursday, September 9, [redacted], my spouse and I visited the Big Lots store at [redacted] Pacific Coast Hwy, Lomita, CA. Our purpose was to buy a storage bin and wrapping paper. When my husband inquired about the location of the wrapping paper from a Big Lots employee, the exchange was unpleasant. The worker responded with a repeated "Hello!" and insisted that my husband should greet before asking a question. This led to frustration, and the worker's attitude was deemed poor by me for lack of customer service. The cashier indicated the worker, Justin, was the manager. Justin's standoffish behavior towards us during checkout was unsettling. As senior customers, we felt disrespected and believe this incident reflects poorly on Big Lots' customer service. My husband's simple inquiry should not have led to such a confrontation.

I visited the Big Lots store in Ocean New Jersey and had an unpleasant experience. The cashier and manager seemed to mock me when I inquired about the pricing of a floor sample exhaust fan that was missing components. Despite my concerns, they initially insisted on selling it to me at the same price. After speaking with the manager, they apologized and offered a 15% discount. I was disappointed that they didn't bother to check if the missing items were available in the back. Although I felt the discount was inadequate, I ended up purchasing the fan as I needed it. The whole ordeal was frustrating as I felt they were not taking my concerns seriously. I hope they will locate the box, remote, and covers for the fan. If found, please contact me at [redacted]. The fan is a Climate Keeper. Thank you for addressing this issue. Apologies for any grammatical errors. - H.