Bank of America Customer Service Issues

On 5/31/[redacted], the CA EDD deposited $[redacted].31 into my BofA prepaid card account. On 6/3/[redacted], BofA credited my account for the same amount of $[redacted].31, only to debit $[redacted].62 just 1.5 minutes later, leaving my account at a zero balance. There has been no explanation given for this transaction, even after filing extreme hardship claims and complaints with corporate, the director of claims, and the department authorized for such transactions. It has been 13 days, and I still have not received any resolution or funds in my account.

Subject: Issue with Debit Card Delivery Dear Sirs, I am a pensioner from Romania who receives survivor benefits through your bank. After encountering problems with online money transfers since December [redacted], I discovered my passcode card had expired. Following a discussion with your representative, it was decided that a debit card would be sent to me, as I did not have one. Initially, I provided a Romanian address, but no card was received. Subsequently, I supplied a Hungarian address as I planned to stay there longer. An email informed me that my debit card (ending in [redacted]) was dispatched on 05/18/[redacted], yet it has not arrived at either address. I kindly request a replacement card to be sent in a more secure manner to prevent further issues. Best regards, Terezia Pashkovsky

On September 6, [redacted], I made a transfer through Mandiri bank to Julia Roussel's Bank of America account for $12,[redacted] for goods (Proof of Transfer Attached). Mrs. Julia verified the arrival of the money on September 7, [redacted], through an ATM receipt (attached) but was unable to withdraw the funds. Subsequently, on September 18, [redacted], Julia's Bank of America account was frozen due to suspected Money Laundering (email proof attached). Despite multiple attempts to contact Bank of America via email, there has been no response, and the money has not been returned (email proof attached). Regards, Azis.

On September 6, [redacted], I transferred $12,[redacted] from Mandiri Bank to my mother's Bank of America account, Rekening Julia Roussel, with the account number 3[redacted] [redacted] for goods payment. I provided proof of the transfer. The next day, on September 7, [redacted], Mrs. Julia confirmed the money arrived through the ATM receipt, but her mother couldn't withdraw it. On September 18, [redacted], Mrs. Julia's Bank of America account got frozen due to suspected Money Laundering, preventing withdrawal, as per the email provided. Despite sending four emails to Bank of America with no response, the money hasn't been returned yet.

I am seeking your help to address an incident that occurred last weekend. On Sunday, June 20th, I received an email from Amazon regarding the purchase of a 77" smart TV and a soundbar that I did not make. The email contained a phone number to report this to the fraud department. Upon calling the provided number, I was guided to purchase $1,[redacted] in Google cards and $2,[redacted] in Apple cards to resolve the issue and prevent further unauthorized access to my account. Unfortunately, I realized too late that it was a scam after providing the card details. I am uncertain if it's feasible, but I am hopeful you can aid in recovering the $1,[redacted] lost due to this fraud. I am willing to provide copies of the email and card purchase receipts if needed. Thank you for your time and support in resolving this matter. I would also appreciate if you could monitor my account for any suspicious activities. Best regards, Caren R.

After not receiving the item and discovering it was delivered to another address, I contacted the P.O. Their records confirm the misdelivery. Despite this, they claim no responsibility. I reached out to the seller, but they redirected me to the P.O. and denied my claim. PayPal also refused my complaint as the item was marked as delivered. I stressed that it was misdelivered but couldn't get support. The P.O. declined to provide verification but acknowledged the error. My emails to the merchant remain unanswered. My goal is to have the charge removed.

I contacted BoA approximately 30 minutes ago at 2:51 pm. During the call, I verified with the lady that scammers were attempting to steal money from me. The individual claimed to be named Steven with BoA ID number [redacted] from the fraud department. They mentioned fraudulent activity involving $[redacted] from my BoA account and asked me to help by transferring money via Zelle. Realizing it was a scam, I disconnected the call and contacted the actual BoA fraud department. Unfortunately, the fraud department was closed around 2 or 3 pm PCT. I now need to check the operational hours for the BoA fraud department to report the incident.

To the Fraud Investigations Officers at US Bank, I am contacting you regarding a fraudulent incident involving one of your clients. I have been scammed in a transaction with Mr./Ms. Elvia A. Mello, as confirmed by Singapore DBS Bank Limited. The funds, totaling USD8000, were transferred to a personal account instead of a business account, as indicated in our communication. The transaction was related to a bitcoin investment with a company called Zacktoptrade.com, purportedly based in Liverpool, UK. Additional transfers amounting to USD5500 were made to a Wells Fargo account. I have filed a police report with the Singapore Police Force and possess evidence of all transactions, as well as conversations with the individual in question. I am seeking your assistance in recovering the funds and have documentation ready to share with your investigation team. I have encountered threats from the scammer, who blocked my access to the website and messaging platforms after demanding further payments. I am a Singapore citizen residing in South Africa, initially invited to trade through Telegram. I have records of our interactions saved and can provide them for your review. I have faced challenges in scheduling appointments at the Rocklin branch due to closures but hope to arrange another meeting soon. I have also reported the scam to Wells Fargo. Respectfully, Rebekah K.

I am distressed by the ongoing unauthorized charges still appearing on my Visa card, which we rendered unusable and destroyed three years ago. We have been unable to completely close the account due to not possessing the 3-digit security code, resulting in our unsuccessful attempts to resolve this issue through your system. To our dismay, there is a remaining balance of $[redacted].27 on the card, which we firmly believe is fraudulent. I urgently seek your assistance in legally shutting down this card account and disputing the recent questionable charge(s) linked to it. The card number in question ends in [redacted], and the associated social security number ends in xx [redacted].

On July 2, [redacted], I reached out to GOSOFTWARE to purchase Microsoft Office [redacted] Home and Student for Windows. Upon receiving a key via email, I encountered difficulties downloading the software and was instructed to call 1-[redacted]. Following a conversation with a technician named Loci, who claimed my new computer had 28 Trojans and offered a costly cleaning service, I grew suspicious and declined. I later obtained the software directly from Microsoft's website at a higher price, which downloaded successfully. Unexpectedly, I received an invoice from Arsom Technologies for a purchase I didn't make. Despite my request for a refund being denied via email, and PayPal advising me to contact the vendor, I remain doubtful of the legitimacy of the transactions. I wanted to share my experience to caution others and seek assistance in disputing the charges.

Subject: Request for Video Surveillance - Houston Police Dept. Case [redacted]-21 To the Financial Investigators: Currently, I am investigating a Forgery by Check case for the City of Houston and require access to video footage related to an ATM transaction at a Bank of America branch. Please find the relevant case details below: - HPD Case Number: [redacted]-21 - Date of ATM Transaction: 3-26-21 (Time Frame Unknown) - Amount Withdrawn: $1,[redacted].00 (Approximately $[redacted].00 withdrawn with a $3.00 ATM fee) - ATM Location: Bank of America at [redacted] Fairmont Parkway Pasadena, Texas [redacted] - Transaction: Withdrawn from Bank of America ATM using TDECU Member Account [redacted]18 - TDECU Member Name: Christopher D. Rhodes B/M DOB 7/31/[redacted] I am seeking video surveillance images of the individual(s) involved in the withdrawal and any associated vehicles. For any questions or additional information, please do not hesitate to contact me. Your assistance is greatly appreciated. Best regards, Detective Reichert Major Offenders Division Houston Police Department Contact: [redacted]

We are having trouble with receiving our bills from BOA through their bill pay service. We are Merrill Lynch clients and would like to switch to receiving our bills through the mail. Please reach out to us at [redacted] so we can address this issue promptly. We can be reached at [redacted] or [redacted]. Thank you, William and Rose Callaghan.

I was just on the phone when the call got disconnected. I am contacting you about my checking account matter. I had previously added someone to my account, but they no longer have a debit card to deposit checks. However, they can still view my account details. I do not want them to have visibility or access to my account for security reasons. Please assist me in ensuring that they cannot see or withdraw money from my account. It is crucial that this issue is resolved promptly as I receive bill payments and work paychecks in this account. Thank you for your urgent attention to this matter.

Addressing the bank's mishandling of his disputed charge, Christopher M. Purkey of Gastonia, NC expressed frustration with Bank of America's customer service. Despite being asked to provide banking records via fax to reopen a claim worth $1,[redacted].00, he faced challenges due to his disability and COVID-19. Mr. Purkey's attempt to comply was met with hostility from a police officer due to health concerns, leading to him leaving the bank and being unable to reach the dispute supervisor Alexander for assistance. He also detailed his unsuccessful attempts to withdraw his funds and raised concerns about the management's behavior. Despite filing multiple complaints, Mr. Purkey felt unheard and worried about losing the disputed amount.

I need assistance with reporting a case of phishing/scam/identity theft. A transaction of $[redacted].00 was processed through Wyre services on 07/12/21, and I am unsure where to report it at Bank of America. I have been in touch with the local banking center and the Fraud department, explaining that I am a victim. Despite making a police report and reaching out to organizations like the Federal Trade Commission and Internet Crime Complaint Center, I am still dealing with the aftermath of this incident. My computer and iPhone were compromised, leading to this unfortunate loss. It is crucial to ensure that this is properly documented with the bank. Thank you.

I previously had a BOA credit card. Although I no longer have it, I received an email that worries me about potential unauthorized activity. Typically, I would dismiss it as a phishing attempt, but the email seems to be from "[redacted]" The email lists transactions from my Bank of America prepaid debit card and requests verification. It also includes a warning about potential restrictions on the card if I do not respond. I am uncertain if this is a scam or if someone is truly using a card in my name. I did not click on any links in the email. Please advise on the best course of action. Thank you for addressing this promptly. Kathleen H. Phone: [redacted] or [redacted] Email: [redacted]

Dear Forum Members, I have a question about an email I received claiming to be from my bank. I am unsure if it is legitimate or a fake email from scammers. Your prompt response would be greatly appreciated. Best regards, Soltani_Behnam from Tehran, Iran.

I received a claim from Bank of America confirming it was approved, but the amount credited to my account was nearly $3,[redacted] less. The claim was filed weeks ago, and each time I inquire about it, I am met with uncertainty or asked to continue waiting. There is no error as it is clearly indicated on their documents and system that they are shortchanging me by almost $3,[redacted]. They acknowledge the mistake and agree that the amount is owed to me, yet the credit has not been processed. I am requesting Bank of America to expedite the resolution by promptly depositing the owed credit into my account.

I have received an email from Bank of America regarding temporary credit details for my account ending in [redacted]. The email explains that a temporary credit has been applied to my account due to a government payment, such as an Economic Impact Payment. This credit is to ensure I have access to the full amount of the government payment, even if my account had a negative balance at the time of receipt. The temporary credit will show as "processing" in my account activity and will expire after 30 days. After expiration, my available balance will be adjusted accordingly. It is noted that the credit only applies to the balance at the time of the government payment and may not reflect subsequent transactions. If I do not wish to receive the temporary credit or my account is closed, I can disregard the notice.

Subject: Acknowledgment of Payment Regarding: Gorg-Carter Kent Claim # RE[redacted]55US and RE[redacted]74US I, Gorg-Carter Kent, acknowledge the $52,[redacted].00 payment sent by the United States Department of the Treasury to Bank of America. The 1099A form was received and acknowledged by Bank of America, and the credit has been assigned to my accounts: Business Advantage Bank ACCOUNT # [redacted]53 and Business Advantage Savings ACCOUNT # [redacted]66. I urge swift action to honor the correct record and conveyance of the agreed-upon contract. As the rightful recipient, I request immediate access to the credited funds. Many thanks to the Bank of America team for their assistance. Best regards, Gorg-Carter Kent Address: 67-[redacted] Mamalahoa Hwy PMB 96[redacted], near Kamuela, Hawaii Republic [96[redacted]] Email: [redacted]