Bank of America Customer Service Issues

I have entered my information into this form three times, but it keeps redirecting me out of the page. Please reach out to me at [redacted] regarding Bank of America. I am specifically seeking to speak with a management member, not a representative dealing with unemployment claims. I am requesting to communicate with a CEO or a manager. If I do not receive a call today, I may consider involving legal assistance. My name is Rhonda Owens, my card number is [redacted][redacted], and my address is [redacted] Madison Ave, Des Moines, IA [redacted]. My current claim is on hold, affecting my livelihood. Kindly contact me promptly as the situation is urgent.

Hello, my name is Steve Rowe. On February 22, [redacted], I made a wire transfer of $[redacted] through the Bank of Nova Scotia in Mississauga, Ontario to Bank of America Branch at [redacted] Brickell Ave., Miami, Florida. The money was intended for Bank of Nova Scotia in Santo Domingo, Dominican Republic, for Joel A. Carrasco. The transfer was to help a young boy named Samuel who needed brain surgery. After being notified by Bank of Nova Scotia that the funds had reached Bank of America in Miami, I discovered by March 9th that the funds had not reached the Dominican Republic. I then cancelled the transfer and requested a refund. When I contacted Bank of America at [redacted] Brickell Ave. in Miami, the automated system requested my Bank of America card number or Social Insurance Number, which I do not possess as a Canadian. My Scotia Bank account number is [redacted]. You can reach me at 1-[redacted] or by email at [redacted]

During my month-long stay at Hilton, I didn't request room cleaning as per their policy. To my surprise, I discovered a $[redacted] charge on my bill a week after checking out, which I find suspicious. I had even left a $40 tip for the maids upon leaving. I believe the front desk attendant, whom I inadvertently offended during my stay, might be behind this unauthorized charge. I insist this charge is unjust and illegitimate, and I need assistance in disputing it. Thank you for your support in sorting out this matter.

I recently stayed at Hilton for a month. Hilton's policy is to clean rooms only upon request. Despite staying for a month without requesting, my room was not cleaned. An incident occurred with the front desk attendant at checkout, which may have caused an issue. I left a tip for the maid upon departure, then a week later I was charged an unexpected amount. I dispute this charge as unauthorized and unjustified. I request assistance in resolving this matter. Thank you.

The wait time to speak with a customer service representative at the bank is excessively long. The phone menu system is overly complicated with an extensive series of menus, making it frustrating to navigate. Despite calling the number on the back of the credit card, the bank seems to have these complex menus across all their [redacted] numbers. The constant push to use their apps and the lack of personal interaction is evident that the focus is on cutting costs rather than providing quality service. This impersonal approach may lead to consequences in the future. The management prioritizes profits over customer satisfaction, which is disappointing for millions of retail customers. Consider exploring alternatives like a local credit union for a more personal banking experience. The emphasis on wealth management for high-value accounts showcases the disparity in customer service based on account size. Other banks may employ similar technological strategies, albeit to a lesser extent.

I have a missed payment on my credit report from BoA in July [redacted]. I was unable to make the payment on time due to closing my checking account with them and not having online payment options. When I attempted to make the payment in person, I fell ill with Covid in June [redacted] and could not leave the house. Despite contacting BoA multiple times to have the missed payment removed, they have not taken any action. I disputed the information on my credit report without success. This missed payment has significantly impacted my credit score. What steps can I take to address this issue?

My CD matured on March 19th, but I did not receive the maturity email. The CD automatically renewed, and I am unable to visit a branch in the US due to current circumstances. Customer service was unable to assist remotely. I cannot travel to America for the foreseeable future. I need to redeem the funds urgently, but without any notification, I am unsure of my account status. The current situation has affected my plans, and I am disappointed by the inflexible policies. I hope to find a solution to this issue promptly.

My CD matured on March 19th, but I have not received any maturity notifications from you. I need to redeem the funds, but my CD automatically renewed with the same term. Due to current circumstances, I am unable to visit a U.S. branch in person. Unfortunately, the customer service representative was not flexible and informed me I cannot make any changes to my CD without visiting a branch. I am unable to travel to the U.S. in the foreseeable future. The current situation has caused many changes in my life, and the stringent rules are difficult to navigate. I urgently need to cash in my CD without any notification. I am uncertain about the status of my CD account, and the amount involved is significant. The representative named Liguo Wang provided unsatisfactory service. I kindly request assistance in remotely redeeming my CD.

I had been using a Bank of America prepaid card for my PUA deposits when I noticed some unfamiliar charges on my account statement. I immediately contacted the bank to report the suspicious activity, but instead of assisting me, they froze my account. This left me unable to attend to my bills and other financial matters. It took over a month to access my funds, causing significant hardship. Even though the disputed amount was small, Bank of America unexpectedly cut ties with me and demanded repayment of $24. Despite having a substantial balance, they have been uncooperative. I am eager to retrieve my remaining funds from my Bank of America account promptly by visiting the bank directly, bypassing any delays through mail correspondence.

Hello, my name is Joaquin. I'm currently facing challenges as I find myself homeless. Recently, I was informed that a stimulus check had arrived for me, providing a glimmer of hope in my situation. However, without a bank account or identification, I turned to my father for assistance in cashing it. Despite my father's longstanding relationship with Bank of America, we encountered difficulties when attempting to cash the government-issued stimulus check. The teller's reluctance to accept my father's verification led to a frustrating and disheartening situation. As a result, I am still struggling to access the much-needed funds, and my circumstances remain dire.

My spouse has recently opened a new checking account with number [redacted]. Unfortunately, she did not include me on the account despite being her husband. Currently, she is residing in a nursing home due to dementia and has Medicaid benefits. I possess Power of Attorney for her affairs. However, there seems to be a conflict with her son who claims he also holds Power of Attorney and has been withdrawing funds from her account without her full consent. She denies ever giving him that authority and wishes to prevent him from accessing her funds meant for Medicaid. I seek a solution to secure her account and prevent unauthorized withdrawals during this challenging time.

On 3/3, I sent a transfer from HK to BofA in the US via Wise. Wise confirmed the successful transfer on the same day, but after waiting for 2 weeks, the funds didn't show up. Upon investigation, I realized the ABA routing number I used didn't match the one on the BofA website. The recipient couldn't track the funds even with the trace ID Wise provided. I reached out to Wise, and they advised me to have the recipient check with BofA directly. Feeling helpless and unsure of what to do next, I'm seeking advice on how to trace the transfer. Thank you.

I had a credit card account about 7 or 8 years ago that was turned over to the State of Florida. I reached out to Bank of America for verification in late January or early February, sent the required letter to Florida unclaimed property, but the property department claims they never received it. Despite my efforts in resolving this issue, I have faced unhelpful customer service, being passed around to different representatives, getting hung up on, and feeling misled. I urgently need assistance with this matter and would like my money returned promptly. The lack of communication and inefficiency in handling this situation is unacceptable.

I recently discovered that Nevada Unemployment fraud was committed using my name. I promptly informed the authorities. However, I encountered an issue where an individual obtained a bank card in my name and business name without authorization. Despite my efforts, I faced difficulty resolving this matter when speaking with Ashley at the bank. She was unable to assist me and doubted my identity when I provided my accurate address. I operate Ben F. Dotson Construction Inc. at [redacted] Wildes Road, Fallon, NV [redacted]. It is disheartening that criminals seem to be trusted more than honest individuals. Struggling to combat this fraud, I urge for someone to validate my claims. Surprisingly, Bank of America contacted my wife's cellphone regarding this unauthorized card instead of reaching out to me. I can be reached at [redacted]. My email, associated with my address, begins with the first four letters of my last name.

Hello, my name is Richard D. Sweatman Jr. I have been a customer at the Bank of America branch on [redacted] Rivers Ave. since [redacted]. Recently, I discovered that my mother and sister had taken money from the account I opened in November [redacted]. I did not have a debit card at the time, and without the ability to check the balance, I was unaware of the theft until now. I am considering legal action against them, but am unsure how to proceed as they may not show up for a trial. I believe it's important for them to understand the bank's policies regarding the account. Once this matter is settled, I am hopeful for reimbursement as I rely on those funds. Could you please send a copy of my account number and PIN to P.O. Box [redacted], Charleston, S.C. [redacted], along with statements from [redacted] to [redacted]? This information will be extremely beneficial. For future correspondence, you can reach me at [redacted]. I apologize for any inconvenience caused and appreciate your assistance. Sincerely, Richard D. Sweatman Jr.

Hello, my name is Graviel H. I recently received a letter informing me that Bank of America had sent me a check in September [redacted], check number [redacted], which has not been cashed. I want to clarify that I have not received this check from Bank of America. Any assistance you can provide on this issue would be highly appreciated. Thank you.

I am currently dealing with Bank of America regarding a debt from a past bankruptcy. Despite repaying the owed amount as confirmed in letters received, they are still attempting to collect the same money. I am questioning the legality of this double collection. My previous account number was 3[redacted]-[redacted], although it has been closed. I am looking to resolve this issue to clarify my banking record and address the obstacle preventing me from opening a new account with any bank. I am interested in potentially reopening an account with Bank of America and seeking guidance on the process. I believe Bank of America has already been compensated for the debt, and I seek acknowledgment of this fact. It has been three years, and amidst the COVID-19 situation, I am wondering if there are relief options available. If possible, I would appreciate contact via my cellphone or email at [redacted].

Hello, I am contacting on behalf of my fiancé, Dr. Thomas Garry, who is currently in Afghanistan. He is experiencing difficulty with accessing his bank account and credit card remotely as he is being told he must appear in person. He urgently needs to transfer 36,[redacted] euros to arrange for his transport from Iraq with a security escort. Unfortunately, I have already sent 16,[redacted] euros for various expenses. I am unsure if Dr. Garry's claims are legitimate due to suspicion of fraud from my bank. I have received documents from him with ID and passport numbers, but I need verification of his situation. I fear for his safety if he has to return to Afghanistan. Any assistance in clarifying this matter would be greatly appreciated. Thank you. Stefanie Lehmann.

I experienced extreme disrespect during the phone conversation regarding my frozen card issue. Despite their mistake, I am being directed to visit a branch with two forms of ID. Unfortunately, I am currently hospitalized due to COVID-19 and unable to comply. While in the ICU, they persistently asked irrelevant questions, causing emotional distress. I am considering legal action if this issue is not resolved promptly. My family and I have been without funds for six days, and the lack of empathy is disheartening. Threats to leave the hospital to resolve this matter are unreasonable. I am prepared to escalate this situation to the media outlets and am in contact with individuals in various channels. Immediate action is necessary, or I will take further steps. Kindly, reopen my card to provide for my family's basic needs. Pat D., Card Ending in [redacted]. The clock is ticking, and I am determined to seek justice for this unjust situation.

I deposited a $[redacted] financial aid check on 01/13/[redacted] using the mobile app on 04/26/[redacted], which was [redacted] days later. Despite the check having a 90-day void warning, due to delays I couldn't deposit it sooner. I found information suggesting checks can be valid for up to [redacted] days, so I deposited it. On 04/27/[redacted], it was processed and the funds were moved to my savings account. However, today I saw my checking account was -$[redacted] and the check was on hold. I'm not sure what to do next. If I bring my account back to a positive balance, could I lose the money? How long will the hold last, and is the check still considered valid?