Assurance Wireless Customer Service Issues

About a month ago, I noticed my phone was only charging up to 30%. I called frequently for help but kept getting the run-around. During yesterday's call, the agent asked for an alternate number to troubleshoot. I provided my home phone number. He advised me to remove the battery for 15 minutes around 10:45 in California. He promised to call back at 11:15 but didn't. When I called back, I explained the situation and asked for a replacement phone. Despite past issues with defective replacements, I inquired about a supervisor for clarity on the timeline. After some reluctance, the agent finally agreed to transfer me to a supervisor but the call unexpectedly ended. The experience left me frustrated as a long-time customer who has always spoken highly of the company. I rely on my phone for important appointments due to my disability and my daughter's. I've tried to follow the proper channels for assistance, but I'm at my wits' end. The phone issues persist, randomly going back to the home screen while in use. I hope someone can contact me promptly. Thank you for your attention and have a good day.

Hello, I am Opal Manzay, and I am an Assurance Wireless customer. My phone number is [redacted]. I am reaching out to notify Assurance Wireless that my phone is not working again. I am unable to turn the phone on and cannot make any calls; it seems completely dead. I would like to request a return envelope to send the phone back. I have expressed my dissatisfaction with the Shock phone in the past. Please assist me by providing a return envelope. Thank you.

I just wanted to inquire about the status of my phone being shipped out today. I am currently unable to access my email until I receive my phone, so emailing me won't work. Please text me at [redacted] with any updates. I appreciate your assistance and prompt response. I am waiting for my insurance to send me the phone so that I can have access to my old number for emails and texts. Texting is the only way to reach me at the moment. Thank you for your help in resolving this quickly.

I own an Orbic phone and recently had trouble accessing the internet for a few days. After contacting customer service, a representative suggested changing my home tower to resolve the issue. Following their instructions to power off my phone for a minute before restarting it, the device now only displays the Orbic screen followed by the Assurance Wireless screen. Despite attempting a hard reset and accessing a secondary screen, none of the commands seem to work. Even after seeking assistance from a Metro store, a technician was unable to fix the problem.

Good afternoon, my name is ARITHER SANDERS THOMAS. I am new to the Assurance Wireless program and recently received a phone. Unfortunately, the phone was damaged when it fell on the floor. The glass screen and the plastic casing at the base where you plug in to charge it were both damaged, resulting in it not charging at all. I would appreciate it if you could send me a replacement phone as I have had phones fall before without getting damaged like this. Thank you for reading my concerns. I am very thankful for the phone and really need it. I have paid numerous phone bills and would be grateful for your assistance. If you need any more information, please feel free to contact me using the email below. Thank you.

As a new Assurance Wireless member, I switched over for the promise of unlimited data. Previously, I had canceled my home internet as my need for full-time phone internet grew. Currently, I am only receiving 3 gigs of high-speed data, which depletes quickly in just a few days. I do not use any other data service, so unlimited data should be included. I had unlimited internet at home, so I expect the same for my phone. I rely on this for work and it's essential for my productivity.

I recently requested a replacement phone due to charging issues, but the charging port on the new phone I received is damaged. Unfortunately, I am unable to call customer service as my phone is not working. Can you please send another replacement phone promptly? The initial request was for an Orbit replacement phone, but a Shook replacement phone was sent instead, which seems to be of poor quality. The charging port was damaged during shipping. I urgently need a replacement as I am currently without a phone. My phone number is [redacted].

I am in urgent need of assistance. My phone number is linked to essential accounts like my social security, my children's father, and my bank. I recently switched my service to q Link for better service but my number wasn't transferred. I asked the representative to transfer it when I signed up but it wasn't done. My phone with the previous provider got cut off, and now I can't transfer my number. I desperately need this number. Please contact me as soon as possible. Thank you.

I was not informed that my government cell phone plan only included [redacted] minutes. I was initially told it would have unlimited minutes when I received the phone. After contacting [redacted], I was given a number to discuss this issue, but I cannot call it from my phone or from another number. I urgently need to speak with someone to address this discrepancy regarding the limited minutes on my plan. My phone number is [redacted].

I need help fixing my Sky Devices phone from Assurance Wireless. It's only allowing emergency calls, and I can't reach regular numbers, even customer service. Normally, restarting the phone solves this, but it's not working this time. I've tried different options like rebooting, removing the SIM card, and restarting the phone, but nothing changes. Can Assurance Wireless perform a factory reset to help resolve this issue?

For a few weeks now, I've been attempting to purchase a phone from street vendors. Twice, they informed me that I needed to pay $80 in cash for insurance, which I couldn't afford, leaving me empty-handed. Surprisingly, the system indicates that I have benefits with Assurance. I am requesting Assurance to please disenroll me as I have not been using any benefits under my name and do not have a device from them. I have been unsuccessful in reaching Assurance representatives over the phone. My name is Martha Gutierrez.

I recently reapplied for benefits, but after receiving a new sim card, I have been unable to get it to work properly. The individuals who provided the sim card did not give me the new number, making logging in a challenge. Upon inserting the sim card into my phone, I have been unable to establish a connection. Effective communication is crucial for me at this time, so any assistance in resolving this issue would be greatly valued. Thank you in advance. Sincerely, Shannon Smith

About a month ago, I seemed to have lost my phone, initially thinking I dropped it, but now suspecting my neighbor may have it. Using the Find My Device app on my tablet, it indicated that my phone was last active at my neighbor's house. When I approached them, they didn't react well, despite the evidence. I typically locate my devices with this app. Regardless, my phone is missing, and I'm concerned my account may be compromised. To secure my data, I performed a factory reset using the app and enabled a number password lock. I regret not reaching out sooner but seek a replacement phone and to restore my service promptly, as I rely on it daily. I'm unsure whether to contact support via message or phone, but I hope for a swift resolution. Thank you for your assistance.

I need to report my stolen SIM card. Someone has been using my Assurance Wireless account without my permission. I request to have my phone service and account closed immediately. Please also close my ACP. Here is the IMEI and serial number of my device. Unfortunately, Assurance Wireless has not been helpful in resolving this matter. I need help to close my account, service, and ACP as soon as possible due to the theft of my SIM card and unauthorized use of my ACP. Thank you.

I have encountered ongoing issues with the phone I received back in November. After receiving a replacement phone due to the initial problems, I continued to experience service issues and was unable to make calls or send texts. Despite numerous calls to customer service over seven days, I was misinformed each time. I was advised not to return the faulty devices and was assured a new one would be sent, but no replacements arrived. The attempts to transfer service to 23 different phones were unsuccessful. I was consistently misled about receiving a new phone to resolve the problem. Following countless hours on the phone, often in tears, and promising callbacks that never occurred, I was left frustrated with the situation. The latest email now requests the return of the damaged phone within five days, despite the ongoing unresolved issues.

I have been receiving magazines stating that I am eligible for Lifeline and ACP. However, my device seems to have been signed off the home network, as I am unable to access Google or listen to YouTube without being prompted to sign in to the network. I have been unsuccessful in my attempts to do so and keep receiving error messages stating that my personal information is incorrect.

I am frustrated with the phone application process. I was approved a month ago and was told I would receive the phone in 5-10 days. After not receiving it, I called but couldn't get through using my Assurance Wireless number. After multiple attempts, I finally reached a live representative who said the phone was delivered a day before the letter notifying me of the shipment was sent. Despite providing all the information, I had to contact the post office to sort out the delivery. It was a frustrating experience trying to get assistance, especially when directed to Tracfone instead of Assurance. Now, I see there are five ways to contact Assurance Wireless, but it would be helpful to have better customer service to avoid such complications.

I've been struggling to reach a representative at Assurance Wireless. Whenever I dial the customer service number and press 4, I enter my number but the call abruptly ends. I'm attempting to verify my account number as I plan to switch to a different carrier and need to port my current number. However, Assurance informed the new carrier that the account number provided was incorrect. I can't recall the previous method I used to obtain my account number from Assurance, but the process was challenging.

I recently received a text asking me to apply for additional data through the ACP program. After following the link provided, I was successfully approved for ACP. The next step was to inform my wireless carrier, ASW, about the approval. Unfortunately, I have been unsuccessful in finding a way to do this. When trying the customer support line at [redacted], I couldn't find the ACP approval option in the phone menu. Similarly, I couldn't locate any information related to ACP approval on Assurance's website. Can someone guide me on the next steps I should take?

I attempted to replace my broken phone over the phone, but they requested I do it online due to issues with their payment machine. I am struggling to navigate the online process. I need to pay the $33 shipping fee to receive the replacement phone by tomorrow. My phone number is [redacted], and my pin is [redacted]. The broken phone needs to be replaced at no additional charge, just the shipping fees and a $10 fee for next-day delivery. I am urgently trying to complete this, as reaching a person through the hotline proves difficult; calls keep disconnecting on me.