Amazon UK Customer Service Issues

I've noticed that I am being charged twice for the same items multiple times. Initially, I receive a notification about a payment issue and am asked to correct it. However, instead of just processing the corrected payment, the system charges me for both the initially problematic payment and the corrected one, resulting in double charges. This issue keeps occurring in my account. Can you please address and resolve this matter? Thank you. - Tom L. Email: [redacted]

I ordered a Klarkstein Induction hob from GBB via Amazon, but unfortunately, I received the wrong size. I initiated a return through Amazon and received a Return ID DN5mY3p8RRMA, along with Order ID [redacted]-[redacted]. However, when the Post Office came to collect the return, they did not have the required label as promised by Amazon. Despite numerous attempts to contact GBB (Klarstein) for assistance, we have been unable to reach them. Our concern now is the approaching end of the 20-day return period, which could result in a loss of approximately £[redacted]. We urgently need a return label and a clear timeframe to avoid any financial impact. We appreciate your prompt attention to this matter as valued customers. Thank you, Helga and Joseph Edge.

I recently discovered that my 74-year-old mother, Margaret Elizabeth Evans, has unwittingly been charged for multiple services for more than two years. She has been charged twice a month for Prime Video Channel ($4.99 and $6.99) despite never using the service and not requesting it. Additionally, she has been paying for Amazon Prime without utilizing the service. As a pensioner, she cannot afford to have unknowingly spent this money over the past two years. I kindly request that you investigate this matter and consider refunding the payments she has made to your company over this period. I eagerly await your response. Sincerely, Rhian Evans (daughter of Margaret Elizabeth Evans)

Dear Team, I am reaching out in regards to an outstanding payment that was declined by my bank. The rejection was a result of my credit card being cancelled by my bank due to suspicious activity. I am in the process of obtaining a new card, which is expected to arrive in 4 days. I anticipate being able to make the payment by next Wednesday afternoon of next week. I would prefer not to use my debit card for this transaction. The payment is for order number [redacted]-[redacted] totaling £5.58, which was placed on February 7th, [redacted]. Kind regards, T. Monckton

Dear Madam and Sirs, I recently deleted my Amazon UK account but mistakenly found that my German account also got deleted, which is causing me great inconvenience. I have been a loyal customer for decades and use services like Amazon Prime, Kindle Unlimited, and Audible, as well as the Amazon Visa Card. The Amazon hotline couldn't assist me, directing me to contact Amazon.de, who in turn directed me back to Amazon UK. I urge you to restore my German account as I believe the deletion of my UK account should not have impacted it. Some relevant information includes my login email [redacted] for both accounts with different passwords and my phone number -49 [redacted]. An order number for reference is #[redacted]-[redacted] and #[redacted]-[redacted]. Thank you for your attention to this matter. Kind regards, Gabriele Thönißen

Dear Madam and Sirs, I recently deleted my longstanding Amazon UK account, not realizing it would affect my German account. Now I am unable to log in to my German account, receiving an error message that the email address does not exist. The Amazon hotline could not assist, directing me to contact Amazon UK. However, I request your help to restore my German account, as I believe the international sites should operate independently. Key details include: - Login email is the same for both UK and DE accounts with different passwords. - Phone number: -49 [redacted] - Order numbers: #[redacted]-[redacted] and #[redacted]-[redacted]. I appreciate any assistance in resolving this matter promptly. Kind regards, Gabriele Thönißen

Dear Amazon Support Team, I recently deleted my long-standing Amazon.co.uk account and mistakenly assumed it would only affect that specific account, not realizing it would impact my German account as well. As a loyal customer for decades with various subscriptions and the Amazon Visa Card, I am unable to access my German account now, receiving an error message stating the email address does not exist. After contacting the Amazon hotline, I was directed to reach out to Amazon.de for assistance, only to be informed that the international sites operate independently. I am kindly requesting your help to restore my German account, providing my login email address (which is the same for both UK and DE accounts), phone number, and order numbers for reference. I appreciate your prompt attention to this matter. Thank you, Gabriele Thoenissen

I am currently in Germany and would prefer to correspond through email due to language constraints for phone calls or chat. Yesterday, I unintentionally deleted my Amazon UK account while attempting to manage it. Consequently, my German account is now inaccessible, with an error prompting me that the email address doesn't exist. This is troubling because I have been a long-standing customer, utilizing Amazon services like Amazon Prime, Kindle Unlimited, and Audible. I reached out to Amazon customer service, who suggested contacting Amazon UK, stating that international websites operate independently. I respectfully request assistance in restoring my German account, as the deletion of my UK account should not have impacted it based on Amazon's assertion of independence between international sites.

I need to file a complaint about the courier service. Today, the individual who delivered my packages thought it was acceptable to leave them outside my door and promptly leave. I had to rush to respond, otherwise my package would have been left unattended. Despite having a clearly displayed sign instructing against this exact behavior, the courier proceeded to ignore it entirely. Is it too much to expect them to wait at the door for a response instead of presuming the resident will automatically greet them? Should they encounter no answer, the protocol would suggest leaving a notification card, similar to how postal services operate. Unfortunately, due to a previous incident where expensive equipment was stolen in a similar manner, my trust in this courier service has significantly dwindled. Despite this, I worry about utilizing Amazon's prompt delivery service in the future if the same courier conduct persists. I attempted to contact customer service by phone, only to find the communication hindered by a language barrier, leading to frustration as my user information was continuously misspelled. Feeling exasperated, I regrettably had to disconnect the call.

I received an email today regarding order: [redacted]-[redacted] reminding me to return the item. I returned all three pairs of jeans on 20/2/[redacted] via Evri and have a receipt from the One Stop Shop for two parcels. One contained two pairs of jeans that were delivered together, and the other had the pair of jeans in question. They cost £24.99, and I am expecting a full refund as I noticed I was refunded only £20.80. I have always been a loyal customer of Amazon and have never experienced any issues reaching Customer Service. It's disappointing to see the decline in customer service quality due to cost-cutting measures. I value my time and hope Amazon can address this issue promptly.

I recently bought a new computer tower thinking my old one was faulty, only to discover it was just a blown fuse in the plug. After contacting the seller to cancel the order, the delivery driver agreed to take it back. However, he left before I could get proof of the return, which was concerning as I have limited mobility. Attempting to contact Amazon for assistance proved challenging due to their communication methods. Now, I am unsure if I will receive a refund for the full amount or if I will lose the money I was charged.

I am disappointed with Amazon. I have never had issues with any delivery personnel before. However, today, when a delivery arrived and my email was out of storage, I tried to explain the situation to the driver. I asked him to wait so I could update my email address. Instead, the driver attempted to leave, spoke to a friend on the phone, and falsely claimed that he was afraid and that I was trying to take the goods from him. I requested to speak to the person on the phone, but they did not listen to my side of the story. The driver insisted he was afraid I would take his phone. I am confused by what transpired. I purchased the item because I need it today, and I am eagerly awaiting my delivery.

Subject: Issue with Amazon Order # [redacted]-[redacted] (Honeyfields Wild Bird Seed) I recently received a reminder email from Amazon regarding my damaged item. Unfortunately, the bag containing the wild bird seed was broken during delivery, spilling its contents on my driveway. The item was marked as undeliverable on the Amazon website and was taken back by the driver. Despite ordering a replacement (Order # [redacted]-[redacted]), it seems I was not charged for it. Since I did not receive the original item due to the damage, a return is not possible. I kindly request that my card be charged for the single delivery at the Subscribe & Save price of £18.99. Your prompt attention to this matter would be greatly appreciated. Warm regards, L. Gittins

I recently received an order of 2 Oxford pillow cases. However, the delivery driver did not wait for me to answer the door and instead left the parcel on the floor by the front door. I asked for it to be left in a small gully opposite the front door for security reasons, but the driver did not do so. His claim of putting it in the letterbox was false, as it was left in plain sight. If I hadn't been home to retrieve it, the parcel could have been easily taken by someone passing by.

Order number [redacted]. I returned one item on the 8th of March. The item was marked "undeliverable" due to damage, and a refund of £[redacted].98 was assured within 5 to 7 days. I have reached out through your online system but have not received any updates. An email I sent was returned undelivered. It has been nearly 2 weeks, and I am eager to understand the delay in the refund process and when I can expect to receive my money.

I had a delivery yesterday on the 19th of March. The driver received clear instructions to deliver to the front door porch only. However, he unbolted our back gate and entered our back garden, leaving it open. This action could have put our three dogs in danger of escaping onto the road. This behavior is unacceptable and goes against the instructions we provided. We have valid reasons for specifying delivery instructions. It is frustrating that our requests were ignored by the Amazon driver. I am very upset about this situation.

Each month, my account shows "payment review" for no valid reason, even though the funds are available. Currently, two items - cat biscuits and Coffee mate - are under review, despite being paid by the bank. The money has been deducted from my account, causing frustration as I am unsure if the items will be delivered. I have started removing items from my list and am contemplating closing the account due to this recurring issue. - Norma L.

We purchased a Baby Car Mirror With Camera from Acemall on March 24, [redacted]. The item, which we picked up from the Valerie Amazon locker on March 26, [redacted], turned out to be an empty box. We were disappointed as we ordered this camera to have a second one for our twins arriving this week, based on our positive experience with the first one. We hope to resolve this issue promptly as we noticed similar complaints in recent reviews regarding undelivered products.

Last Friday, I placed an order for drinks to be delivered the next day, Saturday, but they didn't arrive. Amazon refunded the extra shipping charges I paid. The package was supposed to be delivered to an Amazon locker on Tuesday, March 28th, but it ended up at my local post office. When I went to pick it up, I found the box on the wet floor. The cashier told me he dropped it and left it there for fear of making more of a mess by moving it. He suggested I reach out to Amazon for a refund since he couldn't assist further.

I recently removed my debit card details and tried to input my credit card information for future purchases, but your system is not allowing me to add the new card. Despite following the instructions given by your customer service representatives in two separate conversations, the issue remains unresolved, leaving me frustrated and disappointed. I rely on eBay for my shopping needs and hope this matter can be rectified promptly to restore my confidence in your services. Thank you. - Mark S. / Marco