Alibaba Customer Service Issues

To Chairman Xi Jinping of the People's Republic of China, From [redacted] N. [redacted] Kulovka Village, Kursk Region. Email: [redacted] Greetings! I am a former member of the Communist Party of the Soviet Union. I am 68 years old and a pensioner. I take pride in your country, led by the Communist Party of China, for becoming a powerful global nation. Even as a simple peasant, I have purchased over [redacted] products from your country, ranging from TVs to micro-buttons, mostly of excellent quality. Despite a few drawbacks, such as AliExpress misusing my money and a faulty product, I usually had positive experiences. In November, I bought 3 microscopes for my grandchildren from your store "Aideepen Direct Store" through AliExpress, order numbers [redacted][redacted] and [redacted][redacted], but they arrived damaged. The boxes were crushed, contents spilled, and cases punctured. The microscopes had dust and loose parts inside, rendering them unusable. The seller turned out to be fraudulent, blaming the courier for the damage. Despite promising reimbursement, they failed to fulfill their commitment. AliExpress support ignored my evidence, offering only a partial refund. I had to dismantle a microscope, revealing severe damage, which AliExpress still refused to address properly. I attached photos, a video, and a plea for intervention, urging action against the seller and full refunds for my children in Beijing and Moscow. I request that you forward my complaint to relevant authorities to stop such dishonest practices. Thank you, N.G. Peshkov December 20, [redacted]

To Chairman Xi Jinping of the People's Republic of China. From N. Peshkov. Kulevka Village, Kursk Region, Russia. Email: [redacted] Hello! I am a former member of the Communist Party of the Soviet Union. I am 68 years old, a retiree. I am proud that your country, under the leadership of the Communist Party of China, has become a powerful country in the world. Even as a simple peasant, I have purchased over [redacted] of your products, ranging from TVs to micro switches, mostly of excellent quality. There have been some drawbacks, like when AliExpress used my money as an interest-free loan, but I resolved an issue with a return. However, in November, I bought 3 microscopes for my grandchildren from your store "Aideepen Direct Store" via AliExpress. Orders [redacted][redacted] and [redacted][redacted] arrived damaged - crushed boxes with scattered contents, damaged cases, and faulty microscopes. Despite my evidence, the seller accused the delivery service. AliExpress support ignored my complaint, and I had to disassemble the microscopes to prove the defects. I request intervention to address the seller's fraudulent practices and demand a full refund for the flawed products. N. Peshkov, 20.12.[redacted].

The supplier named Mariana PROSACCO is a scammer. I was scammed out of $[redacted] for the purchase of a Korg Kronos x 73. The price was $[redacted], $50 for shipping, $[redacted] for customs fees, and $[redacted] for delivery. I paid everything, a total of $[redacted], and I did not receive my order. Now they are asking for an additional $[redacted] for a supposed delivery delay. This is my first experience with Alibaba.com. I will never recommend Alibaba.com to anyone unless I receive my item or a refund.

Hello, I am reaching out about my missing package that I ordered from AliExpress. I would like to get in touch with the carrier Cainiao in France to locate my package. As customers, we seem to have no way of contacting this carrier who apparently does not deliver packages. I am not alone in this situation. Can you provide me with the phone number for CAINIAO in France instead of China? Where are the subcontractors who deliver to Perpignan in the south of France, please? Can you respond to me in French? Thank you.

Spanish language - I want help. I bought a machine for two hundred and seventy-seven dollars or more, but I haven't received it because the courier did not call me, did not deliver to me, and did not notify me about my package. This is a robbery. Do you have satisfaction and return policy? I want my money back. Thank you. I also wrote in your chat portal that I didn't receive it and even filled out a form. Please verify. Thanks. I am from Puerto Rico, one of your buyers.

I purchased a keyboard for $[redacted] with a $50 shipping fee from a person referred by the seller Mariana Prosacco. After paying $[redacted] for customs and $[redacted] for delivery to the same person, GIORGI IRAMADZE, the package did not arrive by the scheduled December 17, [redacted] date. I was informed of a payment delay for delivery costing an additional $[redacted], which I paid, yet the keyboard still did not arrive. The seller then requested $[redacted] for insurance, leading me to realize it was a scam. I have paid a total of $[redacted] and now seek a refund.

I was in a Telegram group where we were involved in cashback offers on Alibaba. We got our money back with an extra 20% and liked the products through the provided link. Later, I received a link for a cashback offer, but it required me to buy two items, freezing all my funds. The manager suggested depositing more money to resolve the issue, which made me suspicious of possible scammers. How can I release my frozen funds and make a withdrawal?

I purchased a circular saw and a vacuum cleaner at Xiamen Yitang Water Trade Co.,Ltd. They advised me to buy two sets as it was cheaper. The seller asked for my phone number to communicate via WhatsApp. I interacted with a manager there. I placed the order on the website, paid $[redacted] to the seller. Delivery was free. I made the payment using the seller's bank account details provided. The seller is Rydvan M., from Sberbank. They gave me the tracking number [redacted]96. However, upon reaching the border, additional costs arose: I was asked to pay $[redacted] for insurance, which I disputed but was convinced by the manager it would be refunded. I also paid $[redacted] for import tax to proceed with receiving my parcel. Now, they are requesting an integrated tax payment of $[redacted], which has left me in shock. I have requested a refund of the goods and money from them, but they claim no responsibility. Despite my attempts to contact them, they are ignoring me. I am unsure what steps to take to recover my money. My phone number is [redacted].

Good day, I ordered a miter saw with a vacuum cleaner, and the seller advised me to buy two sets as it works out cheaper. They asked for my phone number for WhatsApp communication, and a manager started interacting with me. The manager's number is [redacted]. I inquired about the delivery to Russia. I was informed that for a $[redacted] purchase, shipping is free, to which I agreed. They registered me as a buyer on their website, sent me the payment details to the seller's Sberbank account, which I paid. They provided me with a tracking number, [redacted]96, for the shipment. However, upon reaching the border, they demanded an additional $[redacted] for insurance. I refused, they claimed it's necessary. Eventually, I paid but then faced more unexpected fees for import insurance, totaling $[redacted]. Subsequently, I was asked to pay an integrated tax of $[redacted], which I cannot afford. I requested a refund, but they denied responsibility. I feel misled by the seller and unsure how to proceed. They are unresponsive to my inquiries. What should I do with such sellers? My email is [redacted] Please help with my situation.

Hello, I encountered issues logging into my account today. Despite entering my phone number for verification, as instructed, I was unable to proceed due to the system not recognizing my number. I attempted to use an alternate phone number but did not receive the verification code. I need assistance in resolving this matter. My account email is [redacted] Thank you.

I recently faced an issue with Alibaba regarding my account being closed for security reasons. They detected an attempt to log in from a different location and device, prompting the account closure. When I try to verify and unlock my account by providing my phone number to receive a code, I encounter an error message stating, "The account does not support self-service authentication." This obstacle hinders my verification progress. Despite attempting to change the verification method, I can only opt for the phone number option. I am unsure about the next steps to recover my account.

Hello, My name is David. I was browsing Alibaba for a new device, the Pioneer REV 7. I contacted a supplier, and after a conversation on WhatsApp, we made a deal. This was my first time using Alibaba, and the supplier reassured me everything would go smoothly. However, after I paid 250CHF as agreed, the supplier is now insisting I pay more, which was not part of our original deal. I've been trying to reach them, but they are not responding. I have evidence with pictures and all the details of our agreement. The supplier is now refusing to send me the product as agreed, and I am very unhappy with this situation. I would appreciate any assistance in resolving this issue and getting a refund. I am truly disappointed about this experience. Thank you, David T.

Subject: Urgent Assistance Needed Regarding Fraudulent Activity on Alibaba.com I am writing to seek assistance regarding a concerning matter involving a dishonest citizen of the Islamic Republic of Pakistan who operates through Alibaba.com. The individual in question, Talha Saleem, who trades under the name BRIGHT WAY INTERNATIONAL on Alibaba.com, has engaged in fraudulent activities. I discovered Mr. Saleem over a year ago when I was looking to purchase goods for my business. Initially, I believed him to be a trustworthy supplier due to our shared Muslim faith. However, after sending him $[redacted] for sport uniforms that were never delivered as promised, I have come to realize that I have been a victim of his deceitful practices. I am contacting the relevant authorities in both the Embassy of Pakistan in Kazakhstan and the Embassy of Kazakhstan in Pakistan, as well as Alibaba.com and Alpharex International, to seek assistance in locating Mr. Saleem and reclaiming either my money or the purchased goods. I am a Kazakhstani citizen deeply affected by this situation and hope for a swift resolution. Your prompt attention to this matter is greatly appreciated. Thank you for your anticipated cooperation. Best regards, Zhanat Y. Kazakhstan, Astana, Kabanbay Batyr Avenue 48/5 flat#4 Contact: +7 [redacted]

Hello, I am writing to inquire about the ERP (REP in France). My supplier is asking for this ERP number even though I only purchase collectible items, not toys. They are unable to provide me with the invoice for my order because they require this number, which I am unable to provide. Just to clarify, these are not toys but collectible items for collectors that I sell on my e-commerce website. It would be helpful to have a distinction for items that are not toys. I have contacted our ministry, and they confirmed we are not required to provide this number as it is not applicable to us. Thank you for your prompt response as I am eager to finalize my order. Sincerely, T. O. Thierry

Hello, I purchased aluminum double-glazed doors and windows in August. When I tried to install them, they didn't fit the measurements I provided. One of the doors is too short by 7 cm, leaving a gap below. The basement windows I installed are letting in moisture due to small holes in the seals, affecting insulation. Additionally, the French-style windows I ordered have a bar in the middle, preventing me from opening them fully. I spoke with the sales representative who acknowledged the manufacturing errors. Despite multiple emails and messages, the company is unwilling to remake the order. I paid €15,[redacted] for transport and customs. I need guidance on lodging a complaint and seeking a resolution for the correct dimensions and quality of the products. Thank you, Mr. Guy Lafaye.

I have not yet received the 8 Scags Turf Tiger 61" I ordered, and the company has not delivered it nor provided a refund, despite it being over $[redacted]. I urgently need assistance with either receiving the product or getting a refund. The company has asked for money four times and on the fifth occasion demanded an additional $[redacted]. This situation is unacceptable, and I need help resolving it promptly. Thank you.

On December 26, the supplier asked me if they could ship my merchandise, but I requested them not to do so yet as I was waiting for my country to authorize the import. Despite making the payment in October, due to new import policies in Ecuador, I was unable to proceed with the shipment immediately. The provider never provided me with the necessary information, and although we discussed continuing the transaction once I obtained the permit, I later discovered that the supplier falsely claimed on Alibaba that my order was dispatched in October. This misrepresentation has left me feeling scammed and raises concerns about Alibaba's involvement. I urge them to investigate this situation as I cannot afford to lose this money, especially with a child on the way and another requiring surgery. I have been a frequent buyer on Alibaba, and their failure to address this issue is disheartening. I seek clarity, an investigation, and accountability to prevent such scams in the future.

Здравствуйте. Я совершал покупку на платформе AliExpress. После оплаты товара, продавец запросил дополнительную оплату за доставку. Согласился, так как это был срочный заказ. Он обещал отправить товар быстрой почтой. ("High Quality Gray Factory Auto Parts Front Grilles for [redacted] Ford F150 Racing Grills Car Bumper Hood Grille Body Parts"). Продавец выставил мне счёт через Alibaba, который я оплатил без проблем. После двух месяцев товар не был получен. Обратившись в службу поддержки AliExpress, одобрили возврат денег. Продавец согласился вернуть оплату. К сожалению, не могу войти в личный кабинет Alibaba для запроса о возврате. Готов предоставить необходимые документы. Спасибо. Юрий М.

Hello, I hope this message finds you well. I made a purchase on AliExpress for the High Quality Gray Factory Auto Parts Front Grilles for a [redacted] Ford F150. After paying for the item, the seller requested additional payment for shipping which, due to urgency, I agreed to. The seller assured me of expedited shipping. The Trade Assurance order number is [redacted][redacted]5, with a total order amount of USD [redacted].00. Despite paying, I have not received the product after two months. I contacted AliExpress support and was informed that I would receive a refund for the payment made. The seller agreed to the refund via the Alibaba platform, mentioning the funds would be returned in approximately 3-20 working days. Unfortunately, I am unable to access my account on Alibaba to track the refund status. I can provide all relevant documents if needed. Thank you in advance for your assistance. Best regards, Yuri M.

I purchased a large quantity of micro plastic wash bags from Alibaba and had to cease sales due to a patent claim from another company, Guppy Friend. I am left with a significant amount of unsellable stock as a result. When requesting a refund from the seller, they indicated that because the product was customized, a refund would not be provided. I am curious if Alibaba can intervene in this situation based on their intellectual property regulations.