AliExpress Customer Service Issues

I am writing to report a payment issue I experienced while trying to make a purchase on the website last Saturday around 2 p.m. I encountered an error message when attempting to pay with my credit card after adding items to my cart. Despite the error, I was charged 3 times for 22.30 euros each, totaling 66.90 euros. I am seeking a refund for these duplicate charges. Unfortunately, I do not have the order number as I closed the page, but it should be traceable through my account activity from that Saturday afternoon. Please note that only orders paid for through the app are valid. In the evening, I resorted to using the AliExpress app for successful transactions. For any necessary refund, I can provide my bank account details upon request. I have attached evidence of the triple charge for your reference, and I am willing to provide it via a link if needed. I attempted to contact [redacted], but have not received a response. Thank you for your attention to this matter.

I’m reaching out regarding my AliExpress account that is currently blocked for unknown security reasons. Despite attempting to unlock it using the text verification method, I am not receiving any messages on either my phone number or my boyfriend’s number. As this is the only verification method offered, I am unsure how to proceed. I have an urgent order pending, and regaining access to my account is essential to obtain important information. Any assistance in resolving this matter promptly would be greatly appreciated. Thank you for your prompt attention to this issue. Best regards, Charlotte M.

I bought an item with China Post registered mail, but the seller changed the shipping method to 4PX without my consent. The seller informed me that the item was returned to them by 4PX, so I need to open a dispute for a refund. I am frustrated because this was not the shipping method I originally paid for. Order ID: [redacted][redacted].

I purchased large door handles that had rust marks, so I opened a dispute. However, I was surprised to find out I only had a few days to return the item. I expected 14 days as per UK regulations. I then paid for Express next day delivery by Parcelforce, which was delivered and signed for by Ms. W at the collection center on October 23rd. Despite writing the order number on the return package, AliExpress closed the dispute and released funds to the seller. I have evidence of writing the order number on the package and would like my refund processed promptly. It is concerning that I wasn't given the standard 14 days for the return, resulting in high return postal charges. I look forward to your response. Thank you. Regards, T. P Account UK P Email: [redacted]

I placed an order for hair, as I usually do. I reached out to the supplier the following day during their nighttime in the USA, concerned about the status of my order. Surprisingly, they informed me it hadn't shipped and offered to cancel it. Unwilling to cancel, I shared reviews mentioning swift deliveries in 2-3 days. I requested expedited shipping for my upcoming homecoming. Despite my persistence, they kept suggesting canceling until finally assuring me it would be sent out promptly. The day after, I inquired again, only to find out that the hair wasn't available, leaving me puzzled about why it was listed for sale. When asked if I still wanted it, I specified my urgency for Monday delivery. Regrettably, they insisted on it arriving by Tuesday or Wednesday, while today, Friday, it remains unshipped. Disappointingly, the promised prompt shipment has yet to happen.

Hello, good evening. I am facing a serious issue that I need help with. I recently ordered Xiaomi Redmi AirDots Wireless Bluetooth Earphones from AliExpress with order number [redacted][redacted]. Unfortunately, my Instagram account (@pascalville) was deactivated, and I can no longer access my AliExpress account, as I used my Instagram to log in. I am worried because I can't retrieve my order details without accessing my AliExpress account, and I have not received a tracking number yet. Please assist me as I feel lost without being able to log in and track my order. You can contact me at [redacted] or [redacted] Your help is greatly appreciated. Thank you. - Obidiaso Paschal, Lagos, Nigeria

Hello, I need assistance with a serious issue I am facing. I recently ordered Xiaomi Redmi AirDots Wireless Bluetooth Earphones on AliExpress. The product properties are GB add black case, Xiaomi Redmi AirDots. I usually log in with my Instagram account, @pascalville, which has been deactivated unexpectedly. This has made it impossible for me to access my AliExpress account and track my recent purchase. I am anxious about this situation and need help retrieving my order details. The total amount is $19.86. I am unable to contact Instagram and feel at a loss. Please assist me in resolving this issue. You can reach me via email at [redacted] Thank you for your attention to this matter. Obidiaso Paschal from Lagos, Nigeria.

Hello, good evening. I am facing a serious issue that I need to address. I purchased the Xiaomi Redmi AirDots on AliExpress while logged in with my Instagram account, @pascalville. Unfortunately, my Instagram account has been deactivated today, and now I cannot access my AliExpress account to track my order. I have a habit of taking pictures of my orders for reference. I am worried and confused about how to proceed. The total amount of my order is $19.86 with order number [redacted][redacted]. I have not received a tracking number yet. I am reaching out for assistance from AliExpress to help me retrieve my tracking information once the seller ships my item, or to provide guidance on how I can access my account without my Instagram. The store name is Volemer High-end Life Tech Store. I sent this message from Lagos, Nigeria, and you can contact me at [redacted] or [redacted] I await a positive response. Thank you.

I placed orders on July 31, [redacted], that I have not received yet. I have messaged two different sellers requesting a refund as the items I bought with my credit card have not arrived. One seller named "make a difference today store" is asking for a PayPal account, although I did not use PayPal for the payment but my credit card. I have provided my account details for the refund and am awaiting it. The orders are as follows: - Seller: make a difference today store Order ID: [redacted][redacted] Product: Digital watch men women silicone LED sport bracelet wristwatch Price: 4 pieces for US $5.45 - Seller: chycetofficial store Order ID: [redacted][redacted] Product: Smartwatch men blood pressure waterproof smartwatch women heart Price: US $9.92 I would appreciate a prompt refund to my credit card account. Thank you, T.I. OBOMANU

I am disappointed by the actions of Fitness Park Store and Pacific Ocean Outdoor Store. They both charged me for items they did not have, provided fake tracking numbers, and are delaying my refund until after the expected delivery dates have passed. This situation is frustrating as it ties up my money for an extended period, preventing me from buying from reliable sellers with actual stock availability. I eagerly await the resolution of this dispute to retrieve my $[redacted].33. - Lisa P

Since my initial contact with this seller, I expressed my dissatisfaction with the thin quality of the hair. They agreed to refund me the $[redacted].75 once I returned the hair. After providing them with the tracking number and confirmation of the hair's delivery on 10/26/[redacted], I opened a dispute. The seller asked me to cancel the dispute, promising a full refund. However, upon complying, they failed to honor their word. I possess evidence supporting their act of withholding my refund unless I leave positive feedback. This experience has been frustrating as I continue to argue with them for my rightful money back. The hair quality and customer service are subpar. Dealing with this company on AliExpress has been a nightmare, leading me to believe they should not be allowed to operate on the platform. This ordeal has left me utterly disappointed.

Hello, I am facing an issue with a seller and have raised a dispute regarding their poor service. Despite my timely payment, the seller delayed sending my order. I urgently needed the shoes for a specific event, yet they failed to meet the delivery deadline as promised. Due to the delay, I opted for a refund, but the seller's responses have been slow and uncooperative. Instead of acknowledging their mistake, they engage in arguments. This experience has left me feeling disappointed and misled, as I have not received the product I paid for. The seller in question is KHTAA Shoe Store, and the order details are as follows: Store: KHTAA Shoe Store Order ID: [redacted][redacted] Order Placed: 02:21 Sep. 27, [redacted] Name: Natalija Kuzmanic Address: Ivana Lang 4, Croatia Thank you.

Hello, I require personal assistance from AliExpress. The order dispute has been closed, which I believe is the wrong decision. Unfortunately, no one from AliExpress has addressed my complaints. I have been a customer of AliExpress for some time and have successfully made over [redacted] purchases despite occasional issues. However, this particular order has been a disaster. I bought an inflatable boat for $[redacted], including shipping to Finland, a country I visit during the summers even though I reside in Israel. Initially, the product page indicated an arrival date of 10.08, but it was changed to 22.08 the day after I placed the order. Upon realizing I wouldn't be in Finland to receive the order, I requested the seller to cancel or send it to Israel, both of which were refused. Eventually, the item arrived at the Helsinki port on 10.09.[redacted]. To my surprise, I received an email from the shipping company stating that I needed to cover shipping, port expenses (around [redacted] euros), and the transfer to my address (over [redacted] euros), none of which were communicated by the seller who claimed "Free Shipping." I hope to hear back from you soon.

Hello, My name is Kenneth Helila, and my user ID on Aliexpress is [redacted] I placed an order on your website, but upon checking yesterday, I discovered that the order no longer existed. However, the payment was deducted from my bank account. I am seeking guidance on how to receive a refund promptly, as the payment was made using a company card. I have attached a copy of the bank statement for your reference. I kindly request a swift response to this matter before I escalate it by inquiring with the bank for a refund. What could have caused such an issue, and has this occurred before with other customers? Thank you.

I am new to AliExpress and recently tried purchasing the Veikk drawing tablet A15 from the "Graphic Tablet Drawing Store." However, after submitting my Visa card information and clicking on "pay now," I was redirected to a blank page. My order status remained at "awaiting payment" despite my attempts. I would like to understand where I went wrong in the process. Can I cancel the current order and place the same order again? Additionally, I am concerned about the possibility of being charged multiple times for my unsuccessful payment attempts, as I have not received any debit alerts from my bank. Thank you.

I haven't received my orders from AliExpress. I only received order confirmations and haven't had time to open disputes. They sent an email to my old email address rather than my new one. I've been attempting to update my email with AliExpress to no avail. I tried to update it to my new email address but ran out of time to open disputes.

I recently placed orders for hair from two different shops totaling [redacted] euros. I decided to cancel the orders the next day and both sellers agreed to the cancellation. However, even after three days, AliExpress has already deducted [redacted] euros from my card. The order status still shows "seller agreed to order cancellation" for three days, and I have not received any refund. I am concerned and would like to know when I can expect to receive my refund.

I have been attempting for weeks to inquire about my refund processed on September 17. However, the money has not yet been received. It has been more than six weeks since the refund was processed but has not been credited. The order number associated with this is [redacted][redacted]. The "live chat" feature appears to be non-functional, leaving no alternative method within the app to seek assistance. I have invested countless hours attempting to identify the issue. This situation has led to sleepless nights, significant frustration, and exhaustion. All I am seeking is for the refund to be issued back to my card.

I am dissatisfied with the outcome of the dispute and the appeal process. The customer support representative handling my case closed the dispute without my authorization, without fully grasping the issue. The seller, aware of the product's defects, discontinued the item and ceased communication. As the product lacks a serial number, I am unable to file a proper complaint against the seller. I feel deceived and unprotected. I am seeking a complete reimbursement for the faulty product. Additionally, I wish to file a complaint against both the seller and the employee who mishandled the dispute. How can I proceed with these actions?

I am experiencing issues with the shipment service. I made a purchase on the website around three weeks ago with the website stating the items would arrive within a maximum of 10 days. To my surprise, I have only received four items delivered to my P.O. Box, which was not mentioned during the ordering process. I was also asked to pay nearly [redacted] AED upon receiving the items. Additionally, I had to make two separate payments as the items were not all shipped together. As of now, almost a month later, I have yet to receive all my items and have been told I need to pay an additional charge. This experience has been frustrating, and if these were the company's policies, I would not have chosen to order from them. I am seeking a resolution to this matter as soon as possible.