AliExpress Customer Service Issues

Hello, I am having an issue with tracking my shipment using tracking number RO[redacted]08EE. The latest scan shows the shipment arrived in the destination country on September 17, [redacted], but it hasn't reached the final destination. I contacted postNord Sweden, and they advised me to file a complaint in the country of dispatch or get in touch with the carrier. I am unsure about what the problem might be. Can you please reach out to them to determine the cause of the delay and let me know what steps should I take next? Thank you.

Hello, I recently made a mistake while browsing AliExpress and accidentally placed an order. Even though I promptly cancelled the order upon realizing the error, my credit card was charged since it was saved on the website. I received a private message that the order had been shipped, but it wasn't confirmed on the application. Upon canceling the order again, I woke up this morning to find another message stating that the order was shipped. I canceled it once more, and now the shop is trying to resume the order despite my two previous cancellations. I am frustrated with this situation, especially since I have informed the shop that the order was a mistake, yet it continues to be processed without proper confirmation in the system. I am seeking a refund for my money. This has all unfolded within a 36-hour timeframe. I would appreciate your guidance on how to proceed. Thank you. Best regards, A.

I recently placed an order for a dress and had some disagreements with the seller. After canceling the order, the seller accepted it. While waiting for my refund, I noticed a deduction on my credit card statement for an AliExpress payment that I did not authorize. I have received a refund for this unknown deduction, but I am still waiting for the refund for the canceled dress that the seller agreed to. I was expecting two refunds, but have only received one so far. Can anyone help me with this situation?

I am experiencing difficulties with the customer service chatbot. I recently purchased menu stands, but after 7 weeks without receiving the item, I opened a dispute. The seller claimed a security issue caused the package to be returned and asked me to cancel the dispute for a refund. I obliged, but have not received the refund promised. Despite multiple inquiries, the seller has not responded regarding the refund. When trying to address this with Eva, the customer service chatbot, I encounter issues. Eva claims the item is still on the way and advises me to wait, preventing me from proceeding with my complaint or accessing live support. I am unable to reopen the dispute or contact a real person for assistance, as Eva seems to be the only gatekeeper.

Dear friends, I recently had three orders removed from my account by SZFR store without my authorization. As a loyal Diamond shopper, I am distressed by this poor treatment and lack of communication with the sellers. Despite addressing missing items such as a rack, USB watches, and lighters that did not charge properly, I have not received adequate assistance or discounts as expected. Furthermore, multiple items remain undelivered even after being deleted from my account. I am frustrated by the lack of support and hope for a resolution to this matter soon. Your attention to my messages and assistance with the locked mailbox issue would be greatly appreciated.

I purchased an oil lamp from LED Dropshipping Store, but unfortunately, the glass arrived shattered. PostNL returned the lamp to the sender. I informed LED Dropshipping Store, who assured me a refund upon its return. However, time lapsed, and I can no longer dispute the transaction. PostNL has acknowledged the receipt of the lamp but has stopped responding to my messages. I have kept the conversation records. Any advice on how to proceed would be appreciated. Regards, Boulfiham

Hello, I purchased ebike kits, and the seller sent me a damaged motor. I contacted them, and they suggested it was the controller that was faulty. Even after changing the controller, the motor still doesn't work. I consulted an engineer who confirmed that the motor coil is the issue. Unfortunately, the seller refuses to replace the motor, and I am unable to open a dispute for a refund. Any assistance from AliExpress would be appreciated. Thank you.

Name: Emirys C. Address: 12 Lilac Court, 15 Crown Mews, London, E13 9HQ Email: [redacted] Order Number: [redacted][redacted] Hello, I purchased ebike kits, and the seller sent me a damaged motor. After contacting them, they insisted it was the controller, not the motor, causing the issue. Even after receiving and installing a new controller, the motor still does not work. An engineer confirmed the motor coil is faulty and needs to be replaced. The seller refuses to replace the motor, and I cannot open a dispute. I am stuck with a non-functioning motor and seek assistance from AliExpress. Thank you.

I ordered a jacket on 01/09/[redacted], and after a long wait, the package finally arrived on 14/10/[redacted]. However, to my surprise, there was no jacket inside; only a sleeveless shirt in a size that doesn't fit me. I immediately opened a dispute and provided photos of the package and what I received. As I am unsure of the steps to return the item, I requested a refund without returning the merchandise, as I lack the time and funds for it. The dispute is still ongoing, and it seems they require more evidence, but since it's in a foreign language (English), I am struggling to understand what to do next.

I am experiencing issues with my account. I have faced problems while ordering, as half of my items show a need for payment, but then a teapot appears among them. I am unsure if my orders have been successfully placed as I haven't received any confirmation emails. Despite money being deducted from my bank account, there is no clarity regarding the order status. It has been frustrating not being able to reach customer service for assistance. After persistent attempts through the EVA robot helpline, I managed to speak to a real person who promised to investigate. Although my account eventually showed the orders as paid, I never received any email confirmations or updates from AliExpress regarding the fixes or shipment status. The lack of communication has left me feeling dissatisfied with the service provided.

I am attempting to make a purchase from Mascot City. I have some important details to go over before I proceed with the purchase. Unfortunately, I have not received any response from Mascot City. This lack of communication reflects poorly on Aliexpress, a platform I hold in high esteem. While they request payment upfront, I require confirmation that the item can be prepared as indicated before I invest a significant sum. It would be appreciated if Mascot City could address my inquiries promptly to facilitate the purchase. Thank you.

Hello, I recently received a product from the seller Rosenice Warm Kitchen Store on AliExpress, but it did not match the picture shown on the website. After opening a dispute, AliExpress management informed me that I would receive a full refund without having to return the product. The seller attempted to resolve the issue before, but unfortunately, they did not respond after I closed the dispute. I have received a message from AliExpress confirming the refund of USD 4.92. I would appreciate any assistance you can provide in this matter. Thank you.

Subject: Disappointed with Order Handling and Customer Service Hello, I am extremely dissatisfied with the way my recent order and claim have been handled by your supplier and your company. Here is a brief overview of the issue: 1) I received the order, which was not damaged, but my garage informed me that it was not functioning. 2) I opened a dispute with the supplier to return the faulty item for a full refund. 3) Despite sending photos of the item, the supplier did not provide a return address to send the part back. 4) Aliexpress stepped in, and I agreed to return the item for a refund as per your arbitration. 5) While I pushed the supplier for a return address, the online order suddenly showed a refund in process. 6) When I requested the return address, the supplier unexpectedly closed the dispute without issuing a refund. 7) I escalated the matter via the online chat and obtained claim number N° [redacted][redacted]. 8) I was assured an email response to this claim, but I have yet to receive it. I am requesting prompt and suitable action be taken against the supplier for their unprofessional and illogical behavior. My long-standing experience with Aliexpress has never been this disappointing. Looking forward to your prompt resolution. Best regards, Brian

Dear AliExpress, I recently purchased a Microsoft Surface Pro 5 [redacted] LCD for $[redacted].53 from ZWXPhone Accessories Store. Unfortunately, upon receiving the screen, I discovered that the touchscreen was not functioning properly in the middle, only on the sides. I followed the store's instructions and returned the screen for repair or replacement, with ZWXPhone Accessories Store agreeing to cover the shipping costs. I shipped it back with tracking for €40. After the item arrived in China, I was informed to be patient due to the National Day holiday. Since then, I have not received any updates from ZWXPhone Accessories Store, and I am starting to feel disappointed. Could you please assist me in getting a refund for the screen and the shipping costs? Thank you for your attention to this matter. Best regards, G.K. Gunnewiek

Dear Customer Service, I am a customer from Bangladesh who frequently shops on AliExpress. I have ordered several items including a mobile stand, Nelkin phone cover, and an auto car door guard edge corner. Unfortunately, I have only received the mobile phone stand so far. The Nelkin phone cover (Order date: 1 September [redacted]) and auto car door guard edge corner (ordered on 14 October) have not arrived. To complicate matters, these pending orders do not appear on my app's order list. I have attached a screenshot of my bank transaction history showing a pending amount of USD11.34 for these undelivered items. I kindly ask for your assistance in resolving this matter promptly.

I placed an order with the seller Bridalmall Stores, tracking number AWB: [redacted]4, and my shipment has arrived in India. When it reached India, they requested KYC documents. I provided my KYC information under the name "Chency Bareh" which matches my actual name, but it was rejected as they required it to be in the name of "INh" which is my profile name on AliExpress, of which I was unaware. I need to change the name on the documents as advised by Aramex, and I also need a document from the shipper. The seller mentioned they cannot assist with the required documents. Without the correct documentation, I cannot receive my urgent order. I kindly seek assistance in ensuring the seller complies and provides the necessary documents for me to receive my items promptly.

Dear AliExpress, I am contacting you regarding my order from the seller "Gmei Optical Official Store" with Order ID: [redacted][redacted]. I am experiencing issues with the eyeglasses I received and attempted to open a dispute, but encountered difficulties. I have approximately 8 hours left before my order is closed, and I would appreciate your assistance. The eyeglasses are uncomfortable for several reasons: 1. The axis direction does not seem to be properly sharpened in the correct direction. 2. The height of the lens for distance correction is inaccurate. 3. I need to lower my head significantly to read properly through the lower part of the lens. 4. The reading section is not wide enough as expected, and there is a difference between the right and left eye. Thank you for your help in resolving this matter. Sincerely, [Initials]

I placed an order with Bridalmall Stores and my package with AWB:[redacted]4 has arrived in India. When Aramex requested KYC documents, I provided them in my name as "Chency Bareh," but it got rejected as it needed to be in the name of "INh," which is my profile name on AliExpress. Aramex advised me to change the name through a name amendment process, requiring documents from both me and the shipper. I explained the situation to Bridalmall Stores and shared the required documents from Aramex, but they declined to assist, leaving me feeling helpless as I urgently need the order. I kindly ask for your help in communicating with Bridalmall Stores to provide the necessary documents (1. Request letter from the shipper explaining the name change on the invoice. 2. Revised invoice with the shipper's signature and seal) so that I can proceed with the name amendment and receive my order promptly. Your cooperation in this matter would be greatly appreciated. Thank you. Consigned AWB:[redacted]4.

I made purchases from several vendors to support them, but my items arrived one day past the expected delivery date. After reaching out to both UPS and FedEx, they claimed no knowledge of the location of the packages. Even the leasing office staff could not provide any information. I tried to contact the vendors, but they ignored my messages until just recently, and now they are back to ignoring me again. As a fashion designer, these delays have cost me a significant amount of money, and I am still frustrated. I meticulously explained the steps I took before reaching out to them, but they only repeated what I had already told them, which is incredibly frustrating. I ordered numerous pieces, so I took screenshots to keep track of everything. All I am asking for is a refund for the items as I feel unfairly treated. Initially, the vendors were pleasant and attentive during the purchase process, but the way they have handled this issue has left me unsatisfied. As a business owner, I understand the importance of treating customers with respect, something I prioritize in my own business. My priority is to ensure my customers are happy, just as I expect from the vendors I work with.

I purchased a flag on AliExpress, and the $6.60 charge is on my credit card statement, but the order is missing from my account. After contacting their support, they provided the following information: Congratulations! We have identified the matching account using the details provided. Login ID: us[redacted]90bgfae Email Address: goog******@aliexpress.com I used my Gmail account to order the flag, and I am puzzled by the unfamiliar email linked to my card. Unable to track my order, request a refund, or make another purchase due to payment issues on all of my cards.