AliExpress Customer Service Issues

Dear Sir, I am facing an issue regarding an order I placed for a mobile phone LCD with Mr. Eduardo Tenario via WhatsApp at +1-[redacted]. Initially, I paid $[redacted] through a Pakistan bank, but instead of one unit, he sent me eight. When questioned, he mentioned it was required to send multiple units together, a detail I wasn't informed about beforehand. He then requested $[redacted] for customs charges, assuring me it would be the final payment. However, upon paying, he unexpectedly demanded an additional $[redacted] for customs clearance. Financially strained, I cannot afford this extra cost after borrowing to cover the initial payment. I seek assistance in canceling the order and obtaining a refund, as I am unable to make any further payments. Kindly address this matter promptly as I am in a difficult financial situation. Thank you.

Dear Refund Department, I am A. M., a customer of ALIEXPRESS.com, with Order [redacted][redacted], placed on Dec. 13, [redacted], at 11:47. I bought a FAAK Dildo for $11.75. However, the item received does not match the description provided. The material used is abrasive and rough to the touch, and the size is much larger than expected, making it unsuitable for its intended purpose. Despite trying to address this issue with the seller, I have not received a response after reaching out four times. I have not used or unpackaged the item, only examined it. I am requesting a full refund for the unsatisfactory item.

Order Number: [redacted][redacted] Store Name: Minrohaisu Store Hello, I placed an order for items that were not in stock. I asked for a refund, and the seller assured me I would receive it soon. However, after I ordered from another store and awaited the refund, the seller messaged me days later saying they had already sent out the items. This situation has been frustrating as the seller initially agreed to refund me. I am disappointed with this poor service and the misinformation provided regarding the stock availability and refunds. Unfortunately, I cannot attach the messages here, but I can send them via email from the message center. I believe I am entitled to buyer protection in this case and feel deceived by the false information given about the stock and refund process. Hafsa

Hello, I am M. Miniot, you can reach me at [redacted] My order number is [redacted][redacted]. I faced several issues with my recent purchase. Firstly, there was a considerable delay in receiving the product, over 35 days from the order date, and I understood that a refund is possible if the delivery time is exceeded. Secondly, I had to pay customs fees that significantly increased the overall cost of the product. Lastly, the item I received was damaged, with a detached fixing part. Despite contacting the seller, they seem unwilling to address the situation appropriately. The link on your website to appeal the decision is not functional. I have opened a dispute including all these problems, and your offer of a 10% refund, amounting to 35.10€, does not reflect the extent of the issues I have encountered. I am entitled to expect a more substantial effort from your side given the numerous complications. I am willing to provide photos to support my claims regarding the product arrival, customs charges, and the damaged item. I trust in your professionalism and reputation for a fair resolution. Sincerely, M. Miniot C.

Hello, my name is Tanner K. Recently, I made a purchase on AliExpress from Vaporizer Pen Cartridges Store. Unfortunately, they informed me that the item was out of stock. I decided to cancel my order, but they refused to accept the cancellation and insisted I change my reason. Despite my initial reason being the item's stock unavailability, they delayed the process for a month, claiming I wouldn't get a refund as it would negatively impact their store. Now, they are asserting that the order is on its way, refusing to refund me. I just need my money back as I have other obligations. Can someone please assist me with this situation?

Order ID [redacted][redacted]: The seller did not ship the goods and the order was cancelled by AliExpress, preventing me from leaving feedback. It seems unjust that sellers can avoid completing transactions without consequence. I reached out to the seller for an explanation but never received a response. It would be beneficial if buyers could leave feedback even after an order is closed. The seller, RePower Store, is still operating on AliExpress, which is concerning. Why is AliExpress allowing this seller to continue trading under these circumstances? - Ivor Folland.

I recently purchased locks from Faixiang Store and encountered an issue with two of them. I had discussions with Chunyan Wang regarding this matter and sent photos of the faulty locks. They offered to resend the items and confirmed the dispatch on January 19, [redacted]. However, despite requesting the tracking number twice, I did not receive it. Upon further inquiry, they claimed to have sent the parcel on January 15, [redacted], despite not deciding whether to resend or refund earlier. This lack of clarity has left me uncertain about the shipment status. Unfortunately, I have not received the package, and the seller is reluctant to send it again. I am worried about losing the money I spent on the locks. This situation is new to me, and I seek advice on how to proceed to either receive the goods or obtain a refund.

I need help regarding an issue with an order I placed at Faixiang Store. I purchased some locks, with Order number: [redacted][redacted], and communicated via email with Chunyan Wang - I have screenshots of the conversation. Two of the locks I received were faulty, and after sending photos, they offered to resend but did not provide a tracking number despite my requests. They claimed to have shipped it on the 15th of January [redacted], but I have doubts about this as they seemed unsure about resending or refunding on that date. I have not received the package, and the seller is unwilling to resend it. I am unsure if my money is lost or if there is any way to resolve this issue. My email is [redacted]

I'm located in Peshawar, Pakistan. I have not yet received my order for the moon bracelet that I placed two months ago. Initially, the estimated delivery time provided was 21 to 41 days, but I have not received the order. My AliExpress account shows the order as delivered, but I have not received it. I am hoping for assistance in resolving this issue and ensuring the delivery of my order. If possible, please provide a contact number for further communication. Thank you.

I purchased about five items earlier today from Aliexpress. While finalizing the payment, the page froze before I received a payment confirmation. Despite the freeze, the money was deducted from my bank account. Anxiously, I closed the page assuming the order went through since the payment was processed. Later in the day, I logged back into my account. To my surprise, I had to go through a verification process using a code from my email and phone. It seems to be a new security measure since I haven't ordered from Aliexpress in a while. However, upon checking my orders, nothing appeared, and I didn't receive any confirmation emails. Furthermore, my wish list was empty when it should have had around twenty items.

My case was abruptly closed without returning my funds. I am unable to reach a human representative which has made this situation very frustrating and difficult to resolve. I did not anticipate having such a negative experience with your services. Although the system indicates that the money was transferred to my account, after checking, not even a cent has been received. When attempting to contact someone in charge, I received an automated message directing me to the card issuer bank. Upon following this advice, I discovered it was not helpful. If indeed the money was transferred as stated, I request proof such as a transaction receipt to validate the transfer. A simple note with my card number and date is insufficient. I simply want my money returned to me promptly.

I purchased a human hair wig from Aimu Store, but it arrived broken and not as described. The store contact person asked me to write a positive review and give them a 5-star rating before returning it, promising to address the issues. However, upon their request for a return, they now mention a 30% restocking fee which was never disclosed to me. I have returned items in the past without such fees. I covered the return shipping cost myself, although the wig was damaged, and they declined to reimburse the shipping expenses. I am disappointed with the outcome. Any advice on how to proceed would be appreciated. Thank you.

An order I made got canceled, causing a delay. I asked the seller to send another package. They offered a discount on the next order by saying to place it without payment. Confusion arose on how to do this, but they weren’t clear. After submitting the order, I inquired about the discount, but they are now uncooperative. The communication is challenging, and I suspect a language barrier. Despite liking their products, I seek compensation for the inconvenience.

I purchased a #[redacted] wig, 20 inches, [redacted]% density from AliPearl, the seller Bella Hua. Unfortunately, the wig is not as advertised, shedding excessively and developing bald patches on the lace without any manipulation. I contacted the supplier, who offered replacement wigs in different colors and lengths, none of which matched what I originally bought. Their final offer of #[redacted] bundles does not address the lace issue. They delayed resolution until now, preventing me from leaving reviews or disputes. The order number for AliPearl hair is [redacted][redacted].

Hello, I received this message on May 5th, but I can't find it in my account. I would like to cancel the order because the seller has removed the product page. The message I received from the seller mentioned that the items are damaged and won't be in good condition. I am seeking a refund due to this issue. I am unsure what steps to take next, so any assistance would be appreciated. Thank you. Dear Matan Elihay, You have received a new message from AliExpress supplier Dogface Yan. The message mentions that the product is not in good condition and suggests canceling the order. Please advise on how to proceed as I can't locate the message on my account. Thank you for your support. Sincerely, A Concerned Customer

I am experiencing challenges with Ali-Express and Ali-Pay. I provided my medical card for ID verification, but Ali-Pay rejected it. Due to my files being in PDF format, I couldn't upload additional proof of my name and address. Despite sending emails to both security and Ali-Pay to explain my situation, I have not received any feedback. I explained that my medical card is my only form of picture ID due to health reasons. I encountered fraud on my Visa in the past and had to clean my computer. Ali-Pay's refusal to accept my medical card as valid ID is frustrating, especially considering other platforms like Amazon, eBay, and PayPal accept it without issues. I have been trying to resolve this matter for some time and feel unfairly treated. Hopefully, the situation can be resolved promptly. Thank you for your attention to this matter.

I filed a dispute against a seller for inaccurately describing a European Jewish wig, which turned out to be a French silk top wig made of thick Oriental hair and nearly 8 inches shorter than claimed. When I first uploaded a photo of the label, the color changed mysteriously. I have now submitted the photo again along with additional images to support my case. The seller's description had numerous errors such as the incorrect length, misstated hair origin, and a questionable label to inflate the wig's value. It's crucial for factories selling Sheitel certified wigs to be inspected by a rabbi to ensure they do not contain Indian hair, as it goes against Jewish law to wear wigs made with hair from rituals or worship. I anticipate a fair judgment and resolution from Aliexpress, as the current proposals are unsatisfactory. I am unwilling to bear the high postage cost of returning the item to China, as the seller should have accurately described the product from the start. I seek a partial refund or for the seller to cover the return expenses.

I purchased a Lolita hat from AliExpress, thinking it was a regular-sized sun hat. However, upon receiving it, I realized it was a mini hat that was too small for my liking. I decided to cancel the order. Before this, I tried contacting the seller about processing and shipping time but received no response. After canceling my order, the seller finally got in touch, ensuring a refund. Despite still showing stock, the item was removed following the refund promise. Later, I discovered the order was closed, and I am unsure if I will receive my refund as promised. Additionally, my previous messages and questions have been deleted. In summary, the seller misrepresented the product, failed to communicate promptly, and now I am left without a refund after canceling the order.

Hello, I encountered an issue with my orders on AliExpress. After making two purchases, I faced problems with the payment process. Despite receiving errors like "Session Expired," I believed the transactions were unsuccessful and canceled the orders. To my surprise, I later received email confirmations of payment for both orders, numbered [redacted][redacted] and [redacted][redacted]. Feeling frustrated, I deleted my account and then recreated it, unable to locate the previous orders. However, using the order numbers, I could find the purchases linked to the account. This situation has left me confused about the refund process and the existence of my orders. I have documentation of the email confirmations and hope to resolve this issue promptly. Your assistance in ensuring the refund would be greatly appreciated. Thank you for your attention and support.

Hello, I encountered an issue with my account that led to confusion regarding two orders I placed. After attempting to purchase items and encountering a "Session expired" screen instead of the payment screen, I made a second purchase which initially showed as unverified. I canceled the order and later received an email confirmation for the payment, even though I had already canceled it. The order numbers are [redacted][redacted] and [redacted][redacted]. Due to the frustration caused by the glitch, I deleted my account and later recreated it. However, I couldn't locate the orders, although they were still retrievable using the order numbers. I'm unsure if the refund process, which is supposed to take 3 to 20 days, will occur since the orders do not appear in my account. I have screenshots of the email confirmations for the orders. I appreciate any assistance in resolving this situation. Thank you for your help.