AliExpress Customer Service Issues

Hello, I am Mr. Ahmed Alama. I want to inform you that I am committed to returning the item to the merchant. However, there are difficulties with the return process. You will need to cover the shipping costs from Switzerland to China, which amount to 34.45 CHF. Additionally, there are customs fees of 11 CHF and a tracking number fee of 8 CHF that you also need to settle. Please confirm your agreement to cover these costs, and I will proceed with returning the order. Thank you for your understanding. The order details are as follows: Product: Naruto Uchiha Itachi Naruto series new canvas velcro shoes low children's students primary board shoes trendy Quantity: 1 Naruto-1 38 code 24 cm Price: 7.45 Swiss francs Issue: Size does not match description Shipment Date: Pacific Time [redacted]-08-27 05:57:35 Order Number: [redacted]

I filed a claim for order number [redacted][redacted] (Tracking NUT[redacted]95NL). Although I reached an agreement with the seller ("please wait a little longer"), the order was closed, but I have not received anything. How can I file a new claim for a refund since the AliExpress website does not allow me to do so? "Your refund request for not receiving goods has been submitted and closed now, if you still haven't received the goods, please contact online customer service to provide relevant evidence."

I bought 15 LED Charging table lamps using my company credit card. An amount of $[redacted].13 was charged on August 23rd. The transaction shows as Ali Express Melbourne, Australia on my credit card statement. I haven't received any order confirmation or tracking information, and I'm unable to reach the seller. I can provide a confirmation from my bank via email. Please contact me at [redacted] [redacted] [redacted] or email me at [redacted] Thank you, Andrew U.

Mila A. Friedenauer Strasse 26 [redacted] Monheim am Rhein Germany Email: [redacted] Phone: +[redacted][redacted] AliExpress Online Store: U-Tutu Story Order Numbers: [redacted] China Dear AliExpress, I am writing to express my disappointment with two recent orders I placed on your platform through U-Tutu Story. The details of the orders are as follows: - Order Number: [redacted] Item: Pink Women's Dress Issue: The dress received was significantly oversized, not matching the size ordered. - Order Number: [redacted] Item: Pink Dress for Child Issue: The child's dress was too small and did not fit correctly. I reached out to your customer support and was advised to return the items via DHL to an address in China, incurring shipping costs of €48.99 and €19.99 respectively. I have included the invoices for your review. I believe the high return costs are unfair, given the sizing mistakes were on your end. I request reimbursement of €68.98 for the return shipping. Your products are valued, and I hope for a swift resolution to maintain trust in your services. Please acknowledge this complaint and provide a solution within 14 days. Best regards, Mila A.

Hello AliExpress, It's been over a month, and I haven't received any response from you except for the same automatic reply from EVA. Therefore, I am left with no choice but to report you to the German Federal Police. I find it unacceptable that after ordering the machine and promptly transferring the amount of €[redacted].93 (Order number: 8[redacted]-4[redacted]), there has been no progress. I have run out of patience as I communicate with EVA at AliExpress daily, only to receive the same scripted responses. I have come to the conclusion that I must escalate this matter to the Federal Police. This will be my final attempt before involving other authorities. Please either send me my machine or refund my money. I wish you a nice day. Ferdi Cana Bachstraße 9/11, [redacted] Mülheim an der Ruhr, Germany

Hello, I am encountering two issues. Firstly, I am unable to locate my AliExpress account as I have lost all login information. My details are: Name: Karsten Breitkreuz Address: Vor den Büschen 17, [redacted] Other, Germany Email: [redacted] or [redacted] Attempts to recover my account or password have been unsuccessful, preventing me from receiving a verification code via email. Secondly, the recent shipment I received was incomplete, but I am unable to report this through my account due to the login issue mentioned earlier. The missing item is: "Pokemon roségold karten box pikachu charizard arceus gold schwarz silber regenbogen englisch französisch deutsch spanisch vstar vmax gx karte" priced at €4.52. I kindly request urgent assistance with both matters. Thank you, Karsten Breitkreuz

Hello, I am currently facing two issues with my AliExpress account. I am unable to locate my account as I have lost all access data. My name is Karsten Breitkreuz, and my address is Vor den Büschen 17, [redacted] Other, Germany. The email addresses associated with my account are [redacted] and [redacted] Unfortunately, the account or password recovery options are not working, and I am unable to receive any verification codes via email. Additionally, my recent order from August 26, [redacted], with the reference number [redacted][redacted] and billing number [redacted][redacted], has items missing. Specifically, the "Pokemon roségold karten box" priced at €4.52 did not arrive in the shipment I received today. I kindly request prompt assistance in resolving both of these issues. Best regards, Karsten Breitkreuz

I am seeking a refund for a defective item, but I am encountering issues with the refund process. Each time I try, there is an error message stating that something has gone wrong without indicating the cause. I am struggling to identify the problem. Considering the low value of the product and the high shipping costs, it would be more practical to receive a refund to buy a replacement. I am hopeful the next item will be of better quality and without defects. I have photos documenting both the faulty product and the errors encountered during the refund request process.

I recently received my order #[redacted][redacted] for a small portable fuel tank, but unfortunately, the product arrived damaged. There is a small crack at the bottom of the plastic bottle, causing gasoline to leak. The bottle appears sunken in that area, likely due to damage during transportation resulting in a cracked plastic. Although not clearly visible in photos, the issue seems to stem from thin walls at the base, making it prone to damage from contact with gasoline and when placed on the ground. I am unable to repair the crack and thin walls. I believe this is a manufacturing error during the plastic molding process. I have encountered difficulties with the refund process, receiving a generic error message without specific details. Given the low cost of the product and high shipping expenses, I am requesting a refund to replace it with a hopefully higher-quality item. I possess photos of the faulty product and the issues faced while trying to request a refund.

I attempted to contact AliExpress about the following issue with no success: Regarding my order [redacted] from Shop [redacted] Store, I need assistance with a problematic seller. I received an M13Pro smartphone with a noticeable "airbubble" under the screen. Upon raising a dispute, the seller agreed to provide a reasonable refund for the damage. Despite the case being closed, no refund has been issued as promised. I was unable to fully test the phone due to awaiting a new sim card. After installing the card, I encountered the following issues: - Inability to recognize the phone operator despite detecting the sim card. - Failure to charge to [redacted]%, with the battery fluctuating between 73% and 53% during charging. It is evident that the seller supplied a completely faulty phone, rendering it unusable. Despite multiple communications and photo evidence, the seller has not responded to my requests for a prepaid return label and a total refund of 80.57. Your intervention in this matter would be greatly appreciated as I am left with a non-functional product after spending over 80 euros. Thank you for your anticipated help. Best regards, Henk T. Leeuwetand 39 1775BS Middenmeer The Netherlands

I bought 3 rechargeable batteries for my husband's tools. He uses them for various projects around the house and barn during the nice weather months from May to Sept/Oct. Despite ordering them for May delivery, they arrived in March fully charged. We used them on a few tasks around the house without issues. However, when we started using them more in May, one of the batteries failed to recharge. After contacting the seller, they agreed to replace or refund it. Unfortunately, I couldn't find the original box, and the seller didn't provide return instructions, only sending emoji-filled messages. Despite weeks of back and forth, two out of three batteries wouldn't recharge. I reached out to AliExpress for help, but the seller continued to dodge providing return details, leaving me with three unusable batteries. This ongoing issue was not my fault, and I'm frustrated by the lack of resolution from the seller. Any advice on how to handle this situation would be greatly appreciated.

I have been experiencing issues with my AE account linked to [redacted] since yesterday. I have attempted to make payments through Paypal for over 5 items, trying both combined and separate transactions. I have used two different browsers, one of which was freshly installed, but each time, despite Paypal closing correctly, the payment is not processed. Paypal has confirmed that there are no issues with my account, and I can make payments using Paypal for transactions other than those on AE.

I purchased a phone from AliExpress, the official retailer for Ulefone, using Klarna. However, the phone is not showing up on my account, preventing me from raising a dispute via webchat. Despite contacting Ulefone multiple times about data roaming issues, I have received little assistance and feel ignored. The phone, still under warranty, is marketed as a 'worldwide' version capable of data roaming. This is not a network provider or APN settings issue. I possess all relevant emails from Ulefone, the receipt, order number, and payment statement from Klarna. I also have a video demonstrating the problem while in France. Following issues in Gran Canaria, Ulefone redirected me to PayPal and attempted to stall by repeating basic troubleshooting steps. An unhelpful system update further disabled Google maps without acknowledgment from Ulefone. Frustrated with Ulefone’s lack of support, I am seeking assistance from AliExpress to address this ongoing problem. My order number is [redacted]. Thank you for any help provided.

I purchased a Handheld RFID Writer in July with order number [redacted][redacted]. Since receiving it, I have encountered two significant issues. First, the device has no sound, although the product description on AliExpress indicates it should have sound notifications. Second, the writer does not function as described. I have attempted to scan various 125kHz cards with no success. The seller not only fails to deliver the promised functionalities but also refuses to issue a refund. This situation is unacceptable. I am seeking a resolution from AliExpress regarding the refund as seller communication has been unhelpful. Despite contacting AliExpress customer service twice, there has been no progress in resolving this issue for two weeks. I urge for a prompt solution to rectify this problem.

I have ordered several items from one seller. Their customer service informed me that my parcels are at the mail office, but nothing has been delivered yet. The delivery date has passed, and I am requesting a full refund. They claim there is an issue with Royal Mail. I have not received any delivery cards, and I might miss emails if they end up in my spam folder, which I cannot access anyway.

Hello, I've been a customer with your company since [redacted], and I'd like to express my dissatisfaction with the recent delivery method of my purchases in Oman. Lately, my items are being received by a delivery company called imile instead of being shipped to my P.O. Box directly as indicated in my account. Imile claims to have a contract with AliExpress for delivery and requests additional payments for taxes, which is inaccurate. I've informed the seller that I do not wish to use this company as I've already paid for the delivery to my shipping address. I seek clarification on how to avoid using imile and have my items shipped directly to my address without their interference, as I intend to stop purchasing from AliExpress and advise fellow merchants to do the same unless there's clarification from the company's management. Thank you.

Hello, I have been a customer with your company since [redacted], and I wish to express my dissatisfaction with the recent delivery method of the items I purchased in the Sultanate of Oman. Over the past few months, I have experienced issues. The items are being delivered by a company called Imile, who claims to have a contract with AliExpress for delivery and requests additional payments for taxes. I have made it clear to the seller that I do not wish to use Imile as I have already paid for delivery to my specified address. I seek clarification on how to avoid Imile and have my items shipped directly to my address without their involvement. I am currently avoiding purchasing from AliExpress and advising others to do the same until this matter is resolved. Kindly respond to address this issue. Thank you.

Dear Customer Service, I would like to report that my parcel, with order number [redacted]7 and shop number [redacted], was said to have been delivered on September 6th, but I have not received it yet. Despite leaving messages and attempting to contact customer service, I have not been able to get in touch with anyone. According to FedEx, someone named "Ssusan" has signed for the package, but I do not know anyone by that name. I have requested a refund for the undelivered items. Thank you for your assistance. Sincerely, M. Choi

I purchased several products from your store. One item had a delayed installation and subsequently showed defects. Despite my attempts to resolve this with you and the seller, there has been no solution or protection offered. I am frustrated as the product is under a one-year warranty, and you claim the dispute period has lapsed. I am feeling let down by this experience, especially since I trusted your brand.

Dear AliExpress Support, I am encountering an issue with the seller FDKJGECF Module Store. I purchased a GPS module that is not functioning as expected. Despite reaching out to the seller, I am facing difficulties in resolving this matter. Order ID [redacted][redacted]. I have communicated my concerns to the seller, but unfortunately, it seems there is reluctance to assist with a solution. I am not seeking technical support, but rather a functional product or a refund. Your intervention in this case would be greatly appreciated. Sincerely, Sebastian Schwarz