AliExpress Customer Service Issues

Subject: Request for Return Label via Email Dear Sir or Madam, I am having trouble understanding the instructions in English on how to return items in a package to receive a refund. The process of opening a dispute is unclear to me, and I find it all quite complicated. I simply need a return label from you via email to send back my items in one package. I would like to continue shopping with you, but if the return process remains difficult, I may have to look elsewhere for my orders. I kindly request your assistance in this matter. Sincerely, Peter W. I would like to return the following items to you: 1. [redacted] Raudax Cycling Set Men Cycling Jersey Short Sleeve Bicycle Clothing Kit Mtb Bike Wear Triathlon Maillot Ciclismo Size: XL Price: €9.60 Free Returns 2. Cycling Jersey Men Bike Top MTB Shirt Mountain Road Riding Clothing Short Sleeve Summer Cyclist Blouse Apparel Size: XL Quantity: 1 Price: €11.66 each Free Returns

Hello team, I am having trouble accessing my AliExpress account associated with the email address [redacted] I received a message to enter a verification code from an email, but I have not received any email despite checking my inbox and spam folder multiple times. I also ensured that my mailbox is not full. I cannot create a new account with a different email address as the service appears to be unavailable. Best regards, Liz

I am assisting a friend with a lost package issue and seeking a refund from the Everything Kungfu Store. The order was placed on May 27, [redacted], with an Order ID: [redacted][redacted] and a total cost of $[redacted].42. The package was wrongly delivered by FedEx to a building with a silver gate while ours has a black gate and inside doors of brown and red colors. The seller did not require a signature for a $[redacted].42 order, which seems irresponsible. Additionally, FedEx's photo of the delivery did not show recipient information. Despite us reaching out to the seller, they advised us to contact FedEx directly without any further assistance. Surprisingly, AliExpress closed the dispute without granting a refund, leaving us questioning the buyer protection policy. Trying to claim the lost package with FedEx is challenging as we do not have details on its origin in China. Our attempts to resolve this with AliExpress have been frustrating, as they only ask for patience without providing a resolution.

The seller mistakenly sent my Samsung S23 smartphone to the wrong location. It was intended for delivery to Burgersfort but is currently in Jet Park headed for Nelspruit. The last scan shows it on June 2nd. Despite my regular calls to the carrier, they claim it has not arrived in Nelspruit and cannot locate it. It has now been three weeks of unsuccessful attempts to resolve this issue.

I need assistance with an order issue: [redacted][redacted]. The smartwatch I purchased has a button issue after a few days of use. Despite contacting the seller multiple times through chat, I haven't received any help, leaving the smartwatch unused. Since it's been 15 days since I received the item, I can't request a refund or return through the order details page. The chat representative suggested I raise this concern via this platform to find a solution. I've included a video link demonstrating the problem as requested: [redacted].

I am experiencing difficulties accessing my AliExpress account. Whenever I try to log in or create a new account, I encounter error messages stating that I already have an account or that my email address or password is incorrect. I have tried to reset my password via phone and email, but have not received any verification codes. Despite attempts to use live chat, I have not been able to reach a resolution due to the login issues. I was contacted by GetHuman but have not received further assistance. Even when I managed to access live chat, I only interacted with a bot and not a live person. The situation seems to be a loop where I need to chat to log in, but I must log in to chat, creating a frustrating cycle. Updates provided on June 25 and July 7 confirm that the problem remains unresolved with no communication from AliExpress or GetHuman.

I purchased a human hair wig from the Wig Line Official Store, but it arrived not as described. I ordered a 24-inch, [redacted] density wig expecting it to be long and thick, but unfortunately, it was neither. I attempted to contact the seller immediately upon receipt, but the contact button was unresponsive. I tried reaching out to AliExpress through Instagram DM, but received no response. After opening a dispute, I recently discovered in my junk folder that I need to confirm receipt of the item for a refund, but I'm unable to access my account. Despite multiple login attempts and a password reset request, I have not regained access. It appears that due to the dispute, my account has been unjustly blocked. The item number is [redacted][redacted].

I purchased an inverter from the seller Snaterm on AliExpress. Due to delays, I started using it after 6 months only to discover it is faulty and does not match the specifications listed. The seller offers an 18-month service warranty. I contacted the seller via email with video and photo evidence, but instead of resolving the issue and refunding me, the seller seems to be avoiding giving me a refund. The inverter cost me 334GBP plus 81GBP for customs and taxes, totaling [redacted] GBP. The AliExpress help center hasn't been very helpful with after-sales support. Since I made the purchase through AliExpress and paid through them, I believe they should take responsibility for resolving this matter, especially considering the complexities of online sales. I would appreciate any assistance in obtaining a refund. Regards, A. ElZein

I would like to share my recent experience with a store owner from whom I made a purchase. Yesterday, I sent all the details to this address, but I am unsure if it is correct ([redacted]). If you could provide me with the correct address, I would greatly appreciate it. Good evening, I apologize for sending this email only now, as I had a fall and am currently not in good physical health. I am attaching emails related to my purchase of sneakers from Store [redacted]94 on 05/16/[redacted]. I want to clarify that I did not receive the package and did not sign for anything. Not being familiar with disputes, I responded to your email within the three-day dispute timeframe, but later realized that the email was not replyable. I have evidence of my attempts to reply, and I include them here. Moreover, I did not give much attention to your email because the seller sent me a message with an attachment showing that the BDM courier had delivered the package, but the signature on that document is not mine. I printed out the attachment from the seller, signed it, scanned it, and sent it back to demonstrate that the signature was not mine. I also tried to contact the BDM courier and sent him the document given to me by the seller. I have attached a PDF with all the messages exchanged between me and the seller. The tracking number provided by the seller is associated with another person, named A.O. I hope these documents will show you that I indeed did not receive the purchase I paid for. If not, I will involve Altroconsumo, of which I am a member. There may have been a mistake in labeling the package, or the seller may be acting in bad faith, considering the numerous customer complaints about undelivered purchases. I have sent all the relevant attachments to the email address provided. Regards, Antonio Florio Tel [redacted]

Dear GetHuman, I purchased a smartphone from Aliexpress a month ago. Recently, the on-off button stopped working, and yesterday the fingerprint sensor failed as well. Only after one month of use, the phone is now unusable, which is disappointing. I believe the warranty in Europe is valid for two years. I wish to return the phone for repair or seek a refund since I am unable to use it. Thank you in advance for your assistance. Best regards, Gauthier L. Aliexpress Information: Order Number: [redacted][redacted] Account: [redacted] Address: 2B Rue Castiglion Fibocchi, Veurey-voroize, Isere, France, [redacted]

Hello, I have encountered a language barrier as I can't read Chinese or English when trying to buy internationally. Additionally, I am facing issues with a seller on this platform. There seems to be no buyer or seller protection, allowing for deceptive practices like selling items much smaller than described. This has led to me receiving misrepresented products with no option for returns. I am looking to get a refund for these misleading transactions. Regards, Marco from Kiel.

I would like a refund for a missing package with tracking code 5P44D[redacted]6. I have been trying to resolve this for over a month now. After contacting the seller and AliExpress support, I was told that the package is in transit. Multiple tickets were opened with Poste Italiane, initially stating the package was lost. They mentioned they do not provide a lost certificate for this shipping method but AliExpress should acknowledge it. Poste Italiane advised me to contact AliExpress for further assistance. In the meantime, I reordered the same product from the same store, at a higher price, and received it two days ago with tracking code 5P44D[redacted]4. Since the initial package seems to be lost, I am requesting a refund.

La representante del chat en línea no pudo ayudarme después de hablar con ella durante una hora sin encontrar solución. Deseo devolver los 4 artículos que recibí hoy, ya que les he enviado fotos de que los tops están rotos. Me derivó a EVA, pero me dicen que hable con el chat en línea. Su compañera me ha pasado este enlace para recibir asistencia, pero es lamentable que después de recibir los productos en mal estado me hagan dar vueltas y no se resuelva mi situación. Quiero mi reembolso. Gracias.

Dear Ali Express Team, I have a special request to make. In November [redacted], I ordered a remote control for a drone as a Christmas gift. Unfortunately, it only arrived in January [redacted], and by then, I no longer wanted it. You informed me that I could return it at my own cost of €17.70, which I did on 13.01.[redacted]. Can you please confirm if the return has been received by you? The remote control cost €80.13. I am being asked to pay approximately €[redacted] to the debt collection agency of Klarna Bank. Thank you in advance for your assistance. Kind regards, M. L. Lehmann Lengefeldstrasse 33 [redacted] Rudolstadt [redacted]

Hello, I have encountered a huge issue, as I don't know you (AliExpress) at all and now I'm being asked to place an order 🤦 I have not placed any orders with you and yet I received a notification that a delivery is on its way. What is going on? Furthermore, over [redacted]€ has been debited from my account, even though I have not made any orders, and I would never make such a large purchase that requires such a payment. Please assist me and inform me about what is happening. I would like to have my money refunded. Thank you!! Best regards, Petra S.

I am Faye Owen, Security Officer at Security Financial Bank. I need to address the [redacted] unauthorized Point of Sale purchases, each $1.00. Our customers did not authorize these transactions. I am seeking clarification on whether only our customers were affected or if this is a widespread issue. Kindly contact me at [redacted] or provide a suitable phone number to reach your management. We are a financial institution and would appreciate swift assistance. I refrain from providing credit card information for a $5.00 refundable fee to communicate. I insist on a direct phone number to discuss this matter further. Thank you.

Dear Ladies and Gentlemen, I am Marco Kern, currently working on a website focusing on pet products through online trading using dropshipping. I am seeking a partner to establish a long-term business relationship to expand my product range. Through our research, we discovered your sample product with item *** and are interested in offering it to our customers. Here are the benefits I offer: - Targeting buyers nationwide in Germany - You simply ship the products to customers - Direct and quick contact with me - Skilled in video editing and professional photography - Experienced in technical aspects Sending products directly from you to customers within 7 days of ordering is crucial. I have some queries regarding labeling shipping boxes, synchronizing inventory, and handling returns. Awaiting your offer, please include details of the costs for your fulfillment service. Feel free to reach out for any further clarifications. Best regards, Marco Kern

Hello, I hope this message finds you well. I wanted to bring to your attention an issue I encountered with my package delivery. Despite providing the correct address, my package was marked for return to Aliexpress which I discovered later on the tracking page. Following this, I reached out to Blue Express who advised me to contact the store. Subsequently, I spoke with multiple agents who gave conflicting advice - some suggesting to wait while others advised initiating a dispute for payment protection. After following the guidance, I received a message saying my payment was refunded. However, I would like to clarify that I didn't opt for a refund but rather wanted to receive the product. I recommend improved communication and processes to avoid such frustrating experiences in the future.

I arrived at the library late and missed the deadline to submit the necessary code to apply for a credit card for a 5-hour order. The next day, after experiencing four hours of canceled orders and my account being canceled, I attempted to create a new account unsuccessfully. I was unaware that my phone's camera was disabled, preventing me from sending the requested photo of my credit card to verify its use for the account. I have since enabled my phone's camera, but the library assistants might not be aware of this. Could you please assist me in deleting my current account, as all my orders have been halted due to payment issues for several days? I will then attempt to start the process anew. Additionally, my old accounts default to old email contacts whenever I try to take any action.

Здравствуйте! Нужна помощь с возвратом средств за заказ. Я обратился в техподдержку, но письма исчезают, продавец исчез, магазин пустой. Заказал телефон RV[redacted]70HK в магазине Global 5G Unlocked Edition Phone Store. Изначально отзывы были положительные, но после оформления заказа заметил, что много недовольных покупателей, товар не соответствует заявленным характеристикам. Продавец не отвечает, письма исчезают. Магазин закрыт, нет товара, только название осталось. Хочу вернуть деньги, не знаю, как действовать, так как продавца уже нет. Нужен совет.