AliExpress Customer Service Issues

I purchased a hot tummy gel from AliExpress, but I haven't received the product. The app shows it as delivered, but I opened a dispute that was closed. The local post office confirmed they don't have it, stating it's in the originating country. Neither Poste Italia nor Italy has received the parcel. I kindly request AliExpress to investigate further, including who signed for it and who it was delivered to. The parcel tracking number is LS[redacted]13NL.

Hello, I would like to return order number [redacted][redacted]. It is for a black S23 Ultra smartphone. None of the messages I sent to the seller were acknowledged. The seller's name is Shop[redacted]40 Store. I kindly request that a return label be sent to me to print and attach to the package so I can return my order and receive a refund. Please assist me in contacting the seller. I contacted Aliexpress France customer service, but they provided me with an incorrect phone number: [redacted]8. I ended up paying a high communication cost due to the wait and it was all for nothing. Please help me resolve this issue. Thank you in advance for your help. Sincerely, [Initials] Sent from my Galaxy device

Mi número de pedido es el [redacted][redacted]. He estado solicitando ayuda con esto durante un tiempo considerable. Intenté devolver un producto de calidad inferior a la esperada a través de Aliexpress, y elegí resolverlo con un reembolso parcial para evitar complicaciones con la devolución. Aunque el vendedor me aseguró que no habría problemas y que Aliexpress me permitiría elegir nuevamente al finalizar la disputa, no estoy recibiendo el reembolso prometido por Aliexpress.

My concern is that I want to discuss Eva's illegal activities. I don't care, but if you don't make me look good, I warn you, you're on thin ice. Don't underestimate me; I am someone who knows what I want. The reason is simple - if you like Shanghai, it might be the last time you see it. Stay alert. Don't mess around. By the way, could you consider raising salaries and stop using children for labor? I know everything about your company. It's nice to see you, because you used to be a decent person.

I purchased 20 mosquito traps but only received 17. After contacting the seller's agent, they acknowledged the missing items and advised me to seek a refund. Despite numerous attempts, I have not received any refund. AliExpress suggested waiting one week for a resolution, but after a month, the refund is still pending. When I reached out to the seller once more, they recommended contacting the shipping company for documentation, but unfortunately, I have been unable to reach them.

I find it hard to believe that I have to send the item back to China when it was purchased in an EU country, the Czech Republic. Order ID: [redacted]. Following a dispute resolution, I am now required to return the watch and have the seller cover the return shipping expenses. The challenge arises as the watch was originally bought in the Czech Republic, but the seller insists on it being sent to China. This presents a cumbersome process as the item must pass through customs with numerous forms needing completion. The return shipping cost is estimated at about $47, exceeding the value of the watch. Unfortunately, attempts to communicate this to the seller through the dispute platform have been unsuccessful as there is no response to messages. Kindly consider reopening the dispute so that I may request the seller provide the necessary customs documentation and arrange for prepaid return shipping.

Hello, I ordered a pair of Bluetooth headphones, but unfortunately, I have not received them at the address specified on the delivery form. I requested my friend to check at the nearby post office, but they confirmed that the package has not arrived. As I am currently out of the country, I am unable to obtain a written statement from the post office. I kindly request that you address this issue promptly. If feasible, please send the product to my current address instead of initiating a dispute. If this is not possible, I would like to request a refund. Thank you.

Hello, I am seeking assistance regarding the return of my package containing two belts. I ensured to send back the items with the provided return label. Despite this, I have only received a partial refund. I am inquiring why this is the case as I am expecting a full refund. Although the belts are aesthetically pleasing, they were not crafted to my specifications. The seller and I agreed that the belts would be returned for a full refund, and I would proceed with a second purchase. The seller expressed regret for not meeting my requirements and has committed to recreating the belts to my liking. It appears there may have been a mistake made during the return process as the package was sent to the Netherlands instead of back to the seller. I have communicated with the seller, who confirmed not receiving the belts. The return label provided had an address in the Netherlands, which I used. I request a full refund as I have fulfilled my end of the return process. I look forward to the remake of the belts and am prepared to proceed with a second purchase pending the resolution of this refund issue. Thank you, Ventzislav Popov

Hello, I encountered an issue with the seller TOP AE Mall Store regarding order number [redacted][redacted]. I am Luk Goffin from Belgium. My concern is that the seller did not disclose that the wifi carplay adapter for android has compatibility restrictions. I own a Huawei P30 smartphone, which is not compatible with their product. The packaging only mentions compatibility with Samsung and Google smartphones, which I was not aware of before purchasing. The seller is only willing to refund if I return the item to their shop in China, but the return shipping costs more than the purchase price. It's frustrating that they are not accommodating and are refusing to offer a partial refund. I hope this issue can be resolved promptly. Thank you for your attention to this matter. Regards, Luk Goffin 🇧🇪

Hello, I recently purchased an item on AliExpress on May 7, [redacted], and it was just delivered today to my address in Paris at the university campus. The item I bought is a laparoscopic simulator training box that cost €[redacted].18 including shipping. According to the information online, the instructions should have been included in the box. To my surprise, only the plastic part was delivered without the instruments. I am reaching out to inquire about the missing instruments. Thank you, C.S. METCHIHOUNGBE

I am facing the following issue: I purchased two watches from different sellers. One watch, the "cheaper" one, arrived from one seller, but the second one did not. I mistakenly filed a dispute against the second seller for sending the wrong watch, which was actually from the first seller. I have reached out to the correct seller regarding the missing watch, and they advised contacting the local post office. The post office requires more information from the sender, which the seller cannot provide. I am now without the watch for which I paid over 50 euros. Can anyone offer assistance? Thank you in advance! Regards, C.V.

Order: [redacted][redacted] I recently made a purchase of a car, but I encountered an issue with the battery. The battery is overheating to the point where it is too hot to touch, and it has swollen. Although the refund period has expired, I do not wish to return the entire car as it is functional, but simply replace the problematic battery. I am reaching out to the store to arrange the purchase of a new battery or request a replacement, as we are currently unable to use the car due to safety concerns. Thank you for your assistance.

I recently purchased a Canon battery charger for models G10, G11, G12, and SX... with order number #[redacted][redacted]. Upon receiving the charger, I noticed that the size of the charger opening is too small for the batteries I have, and the charger has four prongs while my batteries only have three. I attempted to file a return form online, but I encountered difficulties when trying to upload a photo of the unit with a battery inside, preventing me from completing the form. I would appreciate guidance on how to resolve this issue and initiate the return process for the charger.

I recently purchased 3 products from the store. Overall, everything is fine, except for one item that differs from the picture. Specifically, the border color is yellow instead of white. The material feels extremely dry and uncomfortable to wear, with a sewing error as visible in the video. Additionally, the third item is an exceptionally short shirt, resembling a girl's shirt, making it unsuitable for work. The seller has requested I return the item, but the resend fee exceeds the product's value. Unfortunately, free return shipping is not an option like it is for other items. I kindly request assistance from AliExpress customer service.

My name is Keith Riley. Yesterday, around 6:30 PM, your company charged $95 from my Cash App without my permission. I did not make any purchases from you. My family and I are currently staying in a shelter, and that money was allocated for food and medicine. I have already submitted a refund request and am expecting the return of my funds promptly. My Cash App handle is $jus4al078. As a person with a disability, this unauthorized charge has had a significant impact on me. I believe this action violates the FDCPA, Consumer Protection Act, and Regulation 5. It is unfair how corporations take advantage of vulnerable individuals like us, causing us harm while they prosper. I demand an immediate refund of my money so that my family, living in a shelter, can have access to essential resources. I am frustrated with the exploitation by powerful entities and insist on the return of our hard-earned money without any further delay.

I placed an order for a car perfume on 31.03.23 with the item number [redacted][redacted]. According to the tracking information, my order was delivered on 20.04.23, but unfortunately, I did not receive it. I contacted customer service about the missing item, but shortly after, the inquiry was closed. I reached out to DHL and received an apology stating that they could not locate my order (which I had also shipped through AliExpress), but I am not receiving any responses or assistance. It is upsetting to now have to pay for something I did not receive. I want to mention that on the day the order was supposedly delivered, I was at home, saw the postman, went downstairs immediately to check for mail, but there was no package. A few minutes later, I received a notification claiming the delivery was successful.

I mistakenly ordered the wrong item on AliExpress. Instead of the headphone cushions, I received the headband. This was my first time using the platform, and I would like to return the package for a refund. The seller was unhelpful when I tried to resolve the issue with them. I hope to resolve this through customer support and I am willing to return the package. Is it possible to receive the initial purchase discount for the correct item since I mistakenly used it on the wrong order?

Subject: Warranty Claim for Anker Soundcore Sport X10 Headphones Dear ANKER Official Store, I am contacting you regarding a warranty matter with the Anker Soundcore Sport X10 headphones I purchased from your store on 8.11.[redacted]. There seems to be an issue with the left earbud as it is emitting noises and beeps, which affects the sound quality. I would like to provide a video demonstration of the problem for your assessment. Could you please advise on the best way to proceed? I am hoping to return the item for inspection and either have it repaired, replaced with a new one, or receive a refund. Thank you for your attention to this matter. Sincerely, [Initials]

I ordered two different watches from separate sellers. I received the "cheaper" watch from one seller, and around the same time, received an email from the other seller that the package was delivered. I mistakenly disputed the quality of the watch I received, as it was from the wrong seller. I have yet to receive the second watch and reached out to the seller, who advised contacting the local post office. After doing so, they requested more information from the sender, which I forwarded. However, the seller claims they cannot provide the needed information. Now, I find myself without the watch I paid over 50 euros for. Can anyone offer assistance?

Subject: Urgent Assistance Needed with Shipping Charges for Return Item Dear AliExpress Customer Support, I hope this email finds you well. I am writing concerning a recent purchase on your platform that has encountered an issue with excessive shipping charges imposed by DHL for returning an item to China. To provide context, I bought a dress on AliExpress and may need to return it. Before purchase, I asked the seller about a shipping label for returns, and they assured me it would be provided. However, when I started the return process, DHL demanded a high €60 shipping fee for the return of a 2.66-kilogram dress that cost €18. This seems unjustifiably high for a low-cost item. I am seeking your help in resolving this matter promptly. As a valued customer, I urge AliExpress to ensure sellers give accurate return policy information and work with shipping partners for fair shipping costs. I kindly request the following: Investigate the seller's misleading statements about return shipping. Communicate with DHL to address the disproportionate charges and find a fair solution. Assist in obtaining a reasonable shipping label reflecting the item's weight and value. Implement measures to prevent such incidents and improve communication between sellers and buyers on returns and shipping. I hope AliExpress understands the issue's impact and acts promptly. I trust your dedication to customer satisfaction for a swift resolution. Thank you for your attention. Sincerely, Rozerin Ay [Order Number: [redacted][redacted]] Email: [redacted]