AliExpress Customer Service Issues

I purchased a wooden gavel with the ID [redacted][redacted], but despite being marked as completed, I have not received it. When I requested a refund citing lack of proof, I was denied. How can I provide evidence for something I never received? I can confirm that I bought two items simultaneously, the aforementioned ID and Order ID: [redacted][redacted]. The second item arrived without issue or delay as it was marked delivered promptly. After 3 months and no sign of the wooden gavel, I reached out to the post office and the unhelpful sellers who only offer generic responses. I am open to a resolution - whether a refund or reshipment of the item, I simply wish for this matter to be resolved promptly.

Hello, I am experiencing issues with receiving refunds from AliExpress. I am missing refunds for two orders. AliExpress shows that the refunds were processed through PayPal, but I have not received any money in my PayPal account. The first order number is [redacted][redacted], the second order number is [redacted][redacted]. I also cancelled a third order for two silver bracelets due to technical issues on the AliExpress website. However, I have not received any refunds for these cancellations either. Could you please assist me in locating these missing funds? Thank you for your help. Best regards, L.

I recently received order ID: [redacted][redacted]. The item I received does not match the one the seller advertised. Following Aliexpress's instructions, I submitted a photo of the shipping bill to claim reimbursement for return shipping costs. Despite providing the necessary proof, Aliexpress denied my request, citing lack of evidence. The photo of the bill should serve as sufficient proof. It is unfair to expect me to cover return shipping expenses for an item that was incorrectly shipped to me.

I placed an order on May 8th with a 15-day delivery guarantee. However, I have yet to receive the item. After reaching out to the seller with no response, I opened a dispute. Surprisingly, the order began processing. At this point, I no longer require the product and am seeking a refund. Despite the missed guaranteed delivery time, I was charged for the item. I initiated a chargeback, which was contested. I find it concerning that payment was taken without the product being delivered. I am adamant about receiving my refund promptly. Order ID: [redacted][redacted]

Good evening, My husband made a purchase on AliExpress, but we were informed that the item was delivered when it wasn't. I was home, and my husband was at work. The address where the package was supposedly delivered was incorrect, and we didn't find anything there. We are entitled to a refund under buyer protection if we don't receive the goods. We are aware of our rights, and if my husband doesn't receive a refund, we will seek legal action. Please assist my husband in getting his money back. Best regards, Mrs. S. Order number: [redacted]

Dear Community, Recently, my husband made a purchase on AliExpress, and despite being told that the item was delivered, it never arrived at our home. Even after being given a wrong address, the package isn't there either. We are aware of our buyer protection rights and are entitled to a refund if the goods are not received. We are considering legal action if the issue is not resolved promptly. Kindly assist in facilitating the refund process for my husband. Best regards, Mrs. S.

I am an AliExpress affiliate, and after reaching 60 orders, I was informed by customer service that my account had surpassed $60,[redacted]. They mentioned a 10% supervision fee to be paid to the US Monetary Authority before I could withdraw funds. I seek clarification about these details. For affiliate inquiries, reach me at +[redacted]86. Initially, I paid $[redacted] for the supervision fee, but I was informed I still owe $[redacted]. I need verification on these instructions. Thank you.

Hello. My laptop broke down. I changed the hard drive. The contact with ALIEXPRESS is now faulty. Only the newest orders are showing in the order list. All orders have been paid for. Older orders are not being displayed. I have several orders that I am waiting for delivery on, and some of them are on the way. I don't have an AWB - I can't track the packages. What can I do? How can you help me? Thank you for assisting me in retrieving the information. Ex: order [redacted][redacted] is confirmed - information found on new hard drive.

I want to warn everyone about GTpower Store on AliExpress. I bought a battery for my ebike build from them, and it had faulty codd technology battery cells. Even though the battery was under warranty, when I asked them to supply new cells and offered to pay for shipping, they agreed due to the video evidence I provided showing the issue. However, three months have passed, and I still haven't received the replacement cells. I tried contacting codd technology directly via email with no response, as their phone line is unresponsive. I reached out to other sellers for replacement cells, but no one could help. This battery was a significant investment of over [redacted] pounds, and the lack of support from GTpower Store and codd technology is disappointing.

Good day, I have been patiently waiting for my refund of €[redacted].06 from the seller, DA-KING Car Light Store. Despite being informed the headlights didn't fit and were never shipped, my prepaid money has not been reimbursed. The seller has not replied to my messages. The item number is [redacted][redacted]. I kindly request feedback via the following email addresses: [redacted] and [redacted] Thank you in advance.

Good morning, I recently received an order of 50's style retro dresses - one in wine and one in black and white. After trying them on, I realized they don't fit. I placed the order about 2/3 weeks ago and got them last Thursday. I don't have an invoice or order number, but I purchased them from SY Drop-Shipping Store on AliExpress. My name is Yvonne Wright, and they were delivered to 28 Ronaldstone Road, Sidcup, Kent DA15 8QU. There's no record of payment in my bank account or on PayPal, which is strange. I hope we can resolve this issue promptly on Monday morning. Looking forward to your assistance. Best, Y. Wright

Hello, Upon returning from our vacation, we found our package in the mailbox. Unfortunately, it is incomplete. The top part of the armrest and the USB part are missing. Additionally, we paid €19.64 by credit card, but the invoice shows €14.89. Could you kindly explain this discrepancy? We urgently need the missing pieces of the armrest. Please take care of this matter promptly. Best regards, Mrs. B. Jeanson

After noticing a sudden price drop on my recent order, I reached out to inquire with the seller, MiKelong Store. Following my message, they cancelled the shipment and blocked my account. Despite this, AliExpress indicates that the order is still in transit, creating confusion. I am unable to communicate with the seller regarding the cancellation and the refund status. I seek assistance in resolving this matter promptly. Seller: MiKelong Store AliExpress Order ID: [redacted][redacted] AliExpress Standard Shipment Global Tracking Number: [redacted][redacted]

Dear Sir/Madam, My name is Mihai Michael Aldea and my email address is [redacted]. I made two orders on Aliexpress from FF Store and SJDS Store. The first order was for an 8GB DDR3 RAM and the second was for a 5 in 1 Wireless Headset. However, both items I received were not functional and deemed fake by a Geek Squad specialist at a local Best Buy store. I requested a free return shipping label from both sellers, as advertised on their website, but they repeatedly refused, causing me to miss the 15-day complaint window. I am seeking assistance in recovering my money from these dishonest sellers who falsely promote free returns. Your help in resolving this issue would be greatly appreciated. Thank you for your assistance. Respectfully, Mihai Michael Aldea

My order [redacted][redacted] has been received. However, the items I received do not match the description on the Joverisher Official Store page on Aliexpress. The product was advertised to work with the DOLP application for various functions like 10 vibrations, adjustable strength, LED light control, and remote access. Unfortunately, the included Love Spouse app does not offer these features as described. The discrepancy between the advertised DOLP app and the received Love Spouse app has caused confusion, as I specifically chose this product for its DOLP compatibility. The inability to pair the item with the expected app has led to a misleading experience for customers.

Good evening, my issue is regarding Order Number: [redacted][redacted]... There is a dispute because the NM card is defective. A video was requested for this dispute. I made it, but I accidentally selected option 1 instead of 3 when adding it, resulting in a return being imposed instead of providing the video proof of the defective NM card. Therefore, sending it back would be a complete waste of time and totally unnecessary. Can you solve the problem differently?

Good evening, the issue is regarding Order Number: [redacted][redacted]. They asked for a video as evidence. I made it, but I mistakenly selected option 1 instead of 3. Now I am required to return the item instead of being able to provide the video showing that the NM card is faulty. Returning it would be a waste of time and completely unnecessary. Can you help resolve this issue differently?

Dear Sir or Madam, I recently made my first purchase of a brooch from your store, and the amount was deducted from my PayPal account. Although it was not a significant sum, I never received the item. Crystal Rhinestone Flower Brooch Bouquet in Blue... Silver tone €3.04 Order Number [redacted][redacted] Order placed on April 16, [redacted], at 1:56 am I kindly request an investigation into why the item was not shipped. Best regards, Monireh Z.

I made a purchase at Uefeso Sexy Night Store and used tracking number [redacted][redacted]. However, upon checking at the Canadian post office, they informed me that the package had been returned to the sender. Despite this, the store insists that I should pick it up at the post office. I have visited multiple times, and each time I am told the same information. The store claims they have not received it, yet the tracking shows otherwise. I would appreciate any assistance in resolving this matter, as the store continues to direct me to the post office. Thank you for your help.

Back in [redacted], I made numerous orders for clock parts from AliExpress for my business. Following a change in my email address, I failed to check my old inbox and missed that some orders were delivered to my local post office for collection. Reflecting on it now, I recall being surprised by the contents of the received orders. Despite this being an old issue, about 3 years past, the post office sent back the items without refunding or crediting me. They retain my payment, leaving me without the ordered items. Furthermore, unsolicited items are added to orders and shipped. My sole request is to receive either a refund or credit for the undelivered products.