AliExpress Customer Service Issues

I am disappointed that my issue has not been resolved even after a week has passed. Order Number: [redacted][redacted] I made a purchase on Feb 15th with an expected arrival date of Feb 25th. However, there has been no update on the shipment since Feb 14th. I have requested a refund, but neither the seller nor the customer service team has responded to address this matter. No progress has been made on resolving my order. I kindly request an update on my shipment status or prompt handling of my refund request. Thank you.

Sehr geehrte Damen und Herren, ich möchte mitteilen, dass meine Bestellung heute angekommen ist. Leider wurde mir ein falsches Netzteil geliefert. Ich benötige ein EU-Netzteil. Könnten Sie mir bitte das korrekte Netzteil (EU) zusenden? Ich freue mich auf Ihre baldige Rückmeldung. Mit freundlichen Grüßen, Dieter W.

Hello, I recently made a purchase online, but unfortunately, the item I received did not match its description. The product cost €68.56, and after opening a dispute on AliExpress, the outcome was that the seller would cover the €84 shipping cost back to China and I would receive a refund. Feeling this was excessive for the seller, I reached out to discuss. We have now come to an agreement where I will receive a partial refund and be able to keep the product. However, as I closed the initial dispute, I cannot open a new one with this updated resolution due to the 15-day rule.

Regarding Number: [redacted][redacted]: Hi, I recently made a purchase that didn't match the description. The item was €68.56 and after disputing it on AliExpress, the seller agreed to cover the €84 shipping from Germany to China for my refund. We later negotiated for a partial refund and for me to keep the product. When I tried to open a new dispute with this arrangement, I found out about the 15-day rule preventing me from doing so.

My product with order number [redacted][redacted] has arrived damaged and is unusable. I am unable to find the option to open a dispute on the AliExpress website, despite following all the steps provided by the supplier in the chat. My dispute concerns the following issues: 1. The legs of the battery charger are broken, one leg is bent and broken, risking complete detachment. 2. The product arrived partially assembled, with a significant amount of liquid inside the motor and the battery already inserted, indicating prior use. 3. I am unwilling to spend money on returns due to logistical impossibilities and expect a replacement charger at no additional cost. This experience is disappointing as I have never received a used product before. The supplier refuses to refund or send a new item. I urge for an exception as without a functioning charger, the product is useless to me. It is unreasonable to ask me to incur further expenses and inconvenience for return shipping. I have provided clear videos and photos of the defects. The broken leg is extremely unstable and cannot support the charger. It is evident that the charger is faulty and unusable. I have encountered issues with this supplier in a previous order and experienced similar problems. As I am unable to open a dispute directly, I am detailing the situation here. I have submitted evidence of the issue and request guidance on how to proceed with filing a dispute.

I purchased the DIY Miniature Dollhouse Casa Kit - Big House Sea Villa from AliExpress with Item Number [redacted][redacted] for $32.34 Australian dollars on March 12, [redacted]. Unfortunately, I received the wrong product, Hongda DIY, which is nothing like what I ordered. Similarly, I also bought the DIY Wooden Dollhouse Princess Castle Kit with Item Number [redacted][redacted] for $30.24 Australian dollars on the same day, but I haven't received it. I have reached out to AliExpress, but their response was not helpful. I just want to either receive the correct items I ordered or get a full refund. It is important for others to be cautious, as this has been a stressful experience. AliExpress's lack of proper resolution has pushed me to consider contacting eBay and PayPal. I have proof of the transaction through PayPal and can provide images of the products I received compared to what I ordered. I appreciate any assistance in resolving this issue.

Good evening, I received an incorrect order from a seller on your site. I requested a dispute and returned the product, but the Saudi Post Office is asking for a recharge amount of over [redacted] riyals for the return. I'm frustrated by the lack of customer service and respect for the customer. It's been a while now, and this situation is unacceptable. How can I resolve this issue without losing both the goods and the money? I hope your platform doesn't support sellers who engage in fraud and mistreat customers. You can reach me at my official email, [redacted], registered on your site under the name Abeer Al-Harbi, or on mobile at [redacted][redacted].

Good evening, I tried to purchase the Gourmia 12-Cup Grind & Brew Coffee Maker with Integrated Grinder Black on AliExpress from Starkstore Store. I do not have an account, so I checked out as a guest. Unfortunately, my credit card was charged, but I received an error message stating, "Order closed due to security reasons." I attempted the purchase twice, resulting in two charges of $38.82 on my account. Could you please advise when I can expect a refund? Thank you, K.

Hello, I am currently experiencing an issue with a seller regarding a product, an Android car radio, that does not meet its intended functions. After officially filing a dispute with Aliexpress, I am in the process of returning the device as per the seller's request. Unfortunately, I mistakenly sent the item to the wrong address provided by the seller. Despite contacting the recipient via phone to provide proof of shipment, I have only been able to reach a mailbox since. This behavior from the seller seems suspicious, given that it is unlikely they are unaware of the correct address. The order number associated with this matter is [redacted][redacted]. Any assistance would be greatly appreciated. Sincerely, M. Auer

I am experiencing difficulty with the seller, FLDJL Water Experience Store. On March 17, [redacted], they supposedly sent my package with tracking number FRCC[redacted]54HD via colicoli. The delivery person took a photo in front of my mailbox but did not place the package there. There was no call or doorbell ring at my home, and I did not sign for anything. Despite contacting colicoli for the delivery person's contact number, I have not received any useful information. Relying solely on a photo in front of my house is inadequate proof. I have not physically received the package or signed for it, rendering the photo meaningless. I am frustrated as the package cost me 45.82 euros. This issue has never occurred before, and I have always received my packages securely. I urge for assistance in resolving this matter.

I bought an Adjustable Universal Bench Hand Plane from YEJE Hardware Tools Store on March 19, [redacted], with Order ID: [redacted][redacted], and paid via PayPal. The item was supposedly shipped a few days later. However, on April 2nd, the order vanished from my account. When I tried contacting the seller, I discovered I had been blocked. Can you assist me in resolving this issue? It's disappointing to encounter dishonest sellers on the platform. Thank you.

Sehr geehrte Damen und Herren, ich möchte mich bezüglich meiner Bestellung von 2 Paar Schuhen mit Ihnen in Verbindung setzen. Leider passen die Schuhe nicht und daraufhin habe ich die Ware reklamiert, einen DHL Rücksendeschein angefordert und dem Verkäufer mitgeteilt. Leider habe ich keine Antwort erhalten und nun wurde mir seitens des Verkäufers mitgeteilt, dass das Problem abgeschlossen sei. Ich habe Klarna über diese Angelegenheit informiert und die Rechnung wurde vorübergehend ausgesetzt. Da ich die Schuhe nicht behalten kann und auch nicht bezahlen werde, bitte ich um Rat, wie ich mit den original verpackten Schuhen verfahren soll. Ich wäre Ihnen für eine Rückmeldung in deutscher Sprache dankbar. Mit freundlichen Grüßen, W. Biелowski

A few weeks ago, I placed an order for Kids Slipper Spring Summer White Tan Leather Sling Back For Boys Girls in sizes 21-42 with Mirror Silver New Design. My order number is [redacted]. The order was scheduled to arrive last Friday, March 31, but it has not been delivered yet. After tracking my order, the information indicated that it would be dispatched to me at the earliest opportunity. However, I require this order by Tuesday, April 4th. Could you please provide me with an update on its delivery status promptly? Thank you.

I would like to return the item with order number [redacted][redacted], a leather jacket from the FTLZZ Store. The item is too small, and I want to take advantage of the free return option on your website. However, I am struggling to request the return through your app. Could you please provide me with a return label/code to ensure the timely return of the item? I hope for prompt and uncomplicated assistance as I plan to continue ordering from you in the future. Thank you! Email: [redacted] Regards, G. von Kloch-Kornitz, Friedrich Naumann-Str 9, [redacted] Weimar

Order #[redacted][redacted] Hello, I am writing because I have not received my recent order, even though the tracking status shows it as delivered. I have contacted USPS and my apartment manager to no avail. Thankfully, I was able to resolve the issue through AliExpress and received a refund promptly. However, I had applied coupons to my original order, and since it wasn't delivered, I would like to request to have those coupons reinstated so I can place the order again. The store's representative shared this contact information for me to reach out. Thank you for your assistance.

I consistently face a problem with my AliExpress orders being undeliverable due to an address error. Even though I confirm that my address on file is correct, the packages still can't reach me, leading me to retrieve them at the post office before return. Despite contacting the sellers to verify the address accuracy, I still encounter issues like Central Ave. being mistakenly read as Spring Ave. when I collect the parcels. This recurring problem prompts me to seek assistance in resolving this delivery predicament.

Dear Sir or Madam, My name is Melanie Weiß, and I reside in Germany at Kolpingstraße 6, [redacted] Herne. Three items that I ordered have not been delivered yet. I have opened a dispute for each of them quite some time ago. I keep receiving emails from you requesting responses to these disputes or additional information needed by Aliexpress. However, when I click on the provided link, nothing happens. I also do not see any relevant information in my customer account. I am unsure what else I should communicate to you. The items have not been delivered. There is nothing more to add regarding this matter. Please inform me IN GERMAN of the specific details you require from me and when the respective refund will be processed under the buyer protection policy. Kind regards, Melanie Weiß

I have canceled my order multiple times, but it still arrived, and I no longer want it. Now, I am facing the challenge of returning it, which is proving difficult since I didn't receive a code to ship it back. Without this code, I am unable to return the package. I am unwilling to bear the cost of the return as I never wanted the dress in the first place. Therefore, I kindly request either a return code or a refund, as I refuse to pay for an item that was unsolicited. Please assist me with this matter as I aim to avoid any further complications. Thank you for your help.

Order ID: [redacted][redacted] I have received notice that my product is ready for pick up at the local post office, but I am being charged £39.00 for customs fees. The seller has already charged me import tax on the invoice, so I feel like I am being double-taxed for the same product. I kindly request a refund of the tax amount charged by the seller so I can use it to pay the local customs fee. I find it unfair to pay taxes twice on the same item. I have attached a screenshot for your reference. You can verify this information on the local post office website with tracking number LS[redacted]61NL. Thank you for your prompt attention to this matter.

I have tried multiple times to receive a refund for order [redacted][redacted], but my requests and appeal have been denied without proper investigation. Despite providing relevant email evidence, the appeal was closed prematurely. I am very disappointed with the outcome and urge a review of this matter to ensure a refund is issued. Please refer to the email response I received from the New Zealand Post office regarding the undelivered item. Thank you. Dear Kannan Thiru, Thank you for contacting us about the non-delivery of item [redacted][redacted]. Unfortunately, our courier driver marked your address as Undeliverable during adverse weather conditions in Auckland. We apologize for the inconvenience caused and advise that compensation claims can only be made by the sender from the originating country. We hope this matter can be resolved with the sender's assistance. Apologies for any inconvenience caused. Best regards, Keith Customer Care Representative New Zealand Post Office