AliExpress Customer Service Issues

Hello. I wanted to let you know that when I go to the Help Center, everything is in English, and I am unable to switch it to German. It would be helpful if the option to change the language to German is available for users in Germany. I have had some issues with this platform, and I don't plan to make any more purchases. I am having difficulties with the return process as there is no readable address provided, and I am being asked to cover the return shipping costs. I believe this is unfair as the sizing issue is not my fault. I am hoping to resolve this matter, ideally through a phone call. I am frustrated with the situation concerning the white shoes as well since there has been no response.

I bought a smartwatch that, within a few days, began restarting unexpectedly. I initially hoped a firmware update would fix the issue, but now the watch has completely stopped working. It doesn't respond to any commands on the screen. After contacting the seller, I was informed that as it has been 15 days, they are unable to assist further. They provided me with a link and mentioned that they will start the refund process.

I purchased a Toocki 67W GaN smart phone power delivery device with the order number [redacted][redacted], expecting to receive the EU model for use in Germany. However, I was surprised to find that I received the US model instead. I would like to return it for either the correct EU model or a refund. Unfortunately, I have been unable to initiate a return or refund on the AliExpress website as the "send" button is not clickable. The product page states that returns are possible with free delivery, so I am unsure why this is an issue. I feel deceived by the seller and disappointed with AliExpress. I request that the seller either refunds the money to my PayPal account or sends me the correct EU model. If a return is necessary, kindly provide a free parcel label for shipping. You can contact me at [redacted].

I placed an order but the address was not fully entered. After contacting the local post office, they indicated that the seller needs to change the address before the package is returned. I reached out to the seller again, but they told me to contact AliExpress. I find this situation inconvenient as it could have been easily resolved. Now I have to handle this through a different route.

Dear Sir or Madam, I am having trouble logging in with my email address and password. I have double-checked them and they are correct. The option to reset my password is not working either, as I am not receiving the verification code via email. While I receive information and offers from you, I am unable to log in and place my order. I kindly request assistance in resolving this issue so that I can make purchases from your website. Best regards, Ilona Kiss from Germany Email: [redacted]

I am looking to return my order with order number [redacted][redacted]. After opening a dispute, I received an address to send the package to. However, when I went to a USPS post office, they informed me that I needed a return label or would have to pay over 90€ for shipping. The seller explained that they do not provide return labels and do not accept local returns. They suggested reaching out to AliExpress for a return label. I am seeking assistance in obtaining a return label as I would like to return the package and receive a full refund of 34,60€. Can you please provide me with the necessary information? Thank you. Best regards, M.Y.

Hello, Order number: [redacted][redacted] I recently opened a dispute on Aliexpress because the product I received was damaged. I had the option to choose between keeping the item and receiving a partial refund of 14€ or getting a full refund of 24.77€. However, I have only received 24.27€ instead of the full amount. I don't understand why I am not getting the complete refund I am entitled to, especially when the purchase was advertised with a 15-day free return policy.

I purchased a LiFePO battery from Wulills store on the AliExpress website. Unfortunately, they informed me after payment that they are unable to deliver it to my address in Hawaii. Despite them saying it's been shipped from Los Angeles, it remains in their warehouse. The seller has not been helpful in resolving this issue. Please review our AliExpress communication to confirm. Cancel my order due to the delivery problem. A dispute has been filed on my AMEX credit card for this order. For further details, kindly contact me via email. Thank you. - J.M. 1[redacted] PO Box [redacted], Ninole, HI [redacted]

I purchased a drone with a camera from Allesfresser, the delivery was on time. Following that, I ordered another drone labeled as new but it arrived without a camera. Despite contacting Aliexpress, I received no response. Subsequently, I tried to order a drone with a camera once more but decided to cancel. To my surprise, it was still delivered, again without a camera. I then attempted to order a drone with a dual camera, but found myself in a similar situation. I am looking to return the item without the camera but have not heard back from Aliexpress yet. As a loyal customer, I hope this matter can be resolved promptly. Warm regards from Berlin, Werner Pasler.

Hello, I am reaching out via email regarding an issue with order number 5P31D[redacted]8 placed on 06/03/23. The package was returned without clear explanation and I have not received it. Despite contacting the seller multiple times, they assert that they have issued a refund which I have also not received. I requested the refund to be sent to me through Aliexpress immediately, but it has not reached me yet. I am contacting you because I believe you are trustworthy individuals. Could you please help me retrieve my €23.60? I am available for any further assistance needed. Thank you.

I am dissatisfied with order number [redacted][redacted] for 2 pairs of boots. The quality is poor, uncomfortable, cheap, and not as described. I am having a hard time seeking a refund as it is complicated and almost impossible to contact the seller through your site. Your return and refund policy is unclear. The example provided on your website to resolve issues is overly complicated and ineffective. The chat support is unhelpful with no real assistance. Please reach me in Canada at 1-[redacted] (cell) or I will consider switching to other sellers instead of continuing with Aliexpress.

Dear Sirs, I recently received the headphones I ordered from Aliexpress, but unfortunately, they do not adjust the sound volume. I have been in contact with chat agents for three weeks and have also reached out to the seller, providing them with a video of the issue. The seller is asking me to cover the return shipping costs, which I cannot afford. I did not cause the problem as the headphones are defective. Additionally, upon delivery, Correos España charged me nearly seven euros in fees, which was unexpected. I am hoping for a resolution as I am quite disappointed with the lack of assistance from both Aliexpress and their agents. Thank you.

Dear AliExpress, I purchased a makeup table from your website which arrived damaged. I reached out to the seller and provided photos. They mentioned refunding me on March 23rd, but only reimbursed 76 euros out of the [redacted] euros I spent. I have repeatedly asked for a return label from the seller, but have not received a response. I am hopeful you can assist me in receiving a full refund. I have kept the original packaging and am willing to return the table whenever necessary. Thank you, Best regards, Mari C.

Dear AliExpress, I purchased a dressing table from your platform with order number [redacted][redacted]. Unfortunately, the table was delivered damaged. I reached out to the seller, provided photos, and was informed that a refund would be processed by March 3rd. However, I only received a partial refund of 50 euros instead of the full amount of [redacted] euros. Despite my inquiries, I have not received a return slip from the seller. Can you assist me in resolving this issue and obtaining the rightful refund? I still have the original packaging and I am willing to return the item as needed. Thank you for your assistance. Sincerely, Mari Ciupka.

Order ID: [redacted][redacted] Hello, I mistakenly marked the order as received, but I have not actually received it yet. I would like to correct the status to "processing" since the item has not been delivered. I have reached out to the seller but have not received a response. I am concerned because this happened before and I never received the products. I would appreciate either receiving my order or getting a refund as I placed the order just yesterday. Thank you.

My item from order [redacted][redacted] has not been delivered. I have tried contacting Royal Mail, but they have not provided a document confirming non-delivery. The store claims it was delivered, but I haven't received it. I need help with getting a full refund for my item.

I attempted to use my Varo Bank account debit card through PayPal to pay for replacement nibs for my Samsung Galaxy S22 Ultra on the AliExpress app. However, after receiving an "error" message about my session timing out twice while trying to submit the payment, the order was canceled. Upon checking my account, I noticed two charges of $1 each had been made, even though I was unable to place the order. I am confused as to why my card was charged without the order going through. Can anyone offer assistance with this issue?

I am experiencing an issue with my recent order from AliExpress. Despite the tracking information stating that my order was delivered and signed for in Johannesburg, South Africa, I live in Hermanus, Western Cape, South Africa. I have contacted DHL, who confirmed the delivery discrepancy. I have tried contacting the seller multiple times, with no response. I escalated the issue through AliExpress help chat, and after accepting a refund proposal, I am now required to return the goods with a courier name and tracking number. However, I never received the goods and cannot return them. The lack of seller communication and unhelpful customer service from AliExpress has been frustrating. I am seeking assistance via email to resolve this matter promptly.

I had a deposit of 20 dinars in my bank account. I took out a small loan, paid it back with my credit card, and suddenly 15 dinars were withdrawn. I am unsure why this happened and would like assistance. I purchased a product online, then deleted my credit card information. After that, I canceled the order but have not received my refund after waiting for 3 days. I contacted customer support but have not received a response. The products were on sale, and I accidentally added them to my cart. I mistakenly made a payment then canceled the order, but now I would like a refund. What steps should I take?

Hello, I have been experiencing issues with a purchase from a seller on AliExpress for over three weeks. I bought a coffee pot on 30/06/[redacted] with order number: [redacted][redacted]. The pot lid got stuck, and despite attempts to open it, it got stuck again two days later. I reached out to the seller, Mr. Sandy, who initially provided advice and videos to open it with scissors. I asked for a mailing label for returning the item as it is under warranty for four more months. Mr. Sandy has not responded and is unwilling to offer a full refund or assist with the return shipping costs. Any help would be appreciated. Thank you, Rene.