AliExpress Customer Service Issues

I inquired about returning the shoes due to a discrepancy in the size chart, and they confirmed I could return them. After sending proof of the return, they mentioned processing it upon receiving the shoes. While I purchased the shoes in [redacted], they allege receiving them in [redacted] and refusing a refund, citing lateness. Despite my explanations, they blocked my account, preventing further communication regarding the refund.

I am extremely disappointed with the entire process. I have not received my orders, and it seems that the seller has the final say without considering the buyer's input. Whether the order is worth $1 or $[redacted], I expect to receive what I paid for. I have previously reported issues with orders 3[redacted]-9[redacted] and 3[redacted]-9[redacted], none of which have reached me. This is a matter of integrity and authenticity. How does AliExpress propose to resolve this issue? If I have to rely solely on the seller's word for each future order, what kind of relationship should I anticipate? None, it seems. I recommend that AliExpress includes the order number on the packaging label for better tracking.

Hello, I purchased an LCD screen for my phone from Aliexpress. After waiting for 3 months, the tracking indicated it was lost. Surprisingly, when it finally arrived, I discovered it contained someone else's package with an address in Italy instead of my USA address. It seems there was an error in combining my two orders. One of my orders was lost, and another person's package was mistakenly included with my correct order. The package with the Italian address had my address on it. The tracking number was registered under the lost order, leading to the incorrect status of being delivered. I opened a dispute stating the item was not received and was sent to the wrong address, providing evidence and a clear explanation. However, the dispute was closed with an unfavorable outcome, claiming the package was empty, which is incorrect. I plan to appeal this decision, but I am anxious about losing the money. Any assistance would be greatly appreciated.

Dear Sir or Madam, I made a purchase on AliExpress on September 23, [redacted], with order number: [redacted][redacted]. Unfortunately, the item never arrived. I have contacted GLS and provided them with a video showing the package was not delivered. GLS confirmed the error and advised me on the next steps to get a refund from the seller. "The sender needs to contact GLS Spain to report the loss and obtain the necessary documentation. GLS Spain will provide the required forms. To facilitate the process, GLS has included a loss confirmation form in English. This should streamline the claims process with GLS Spain." Despite reaching out to the seller for over six months, there has been no progress! Seller's Name: Taqu Trading Co., Ltd. store I can provide all the relevant documents upon request. I urge you to address this issue. The seller must take action, or I will not receive a refund. Thank you. D. Boeckmann

I purchased two products from AliExpress with tracking numbers [redacted] and [redacted]. The delivery was expected on 02.05.[redacted] but did not arrive. I contacted the Austrian Postal Office, and they informed me that the postman claimed to have delivered the package to my letterbox, which was not the case. The postal service suggested the seller should contact their postal office to investigate and initiate a refund process. When I reached out to the seller, they advised me to wait, jeopardizing my right to a refund. As a result, I raised a dispute but had difficulty conveying all details due to limited characters. Unfortunately, the dispute ruled in the seller's favor, leaving me without the products or a refund. I am disappointed by how AliExpress and the sellers handled the situation, questioning my integrity. I hope for better customer service resolution moving forward.

I am unsure how to seek assistance or where to start explaining my current issue. English is my only language. I struggle with technology. I am not proficient at typing and use only one finger, making it a slow process. I am facing problems with merchandise, returns, and refunds. I promptly reported an issue with an order within 2 hours of delivery, as the item was poorly constructed, inaccurately described, appeared inexpensive, and did not match the picture. I submitted videos and photos of the item, but they do not request its return. Instead, they propose refunding only 1/3 of the purchase price. I am considering speaking with a representative over the phone for guidance. I recently joined AliExpress and commenced a new business, and I believe they are capitalizing on my inexperience, which is unfair. Despite my efforts, I have not found a way to engage with a live person for assistance. Is it feasible for someone to contact me directly for support?

I am struggling with an issue regarding merchandise purchased online. After receiving an order that did not meet my expectations, I promptly requested a return and refund due to poor quality and misrepresentation. Even though I provided evidence through videos and images, the company is offering me a partial refund without requesting the item back. I feel this is unfair and detrimental to my new business on AliExpress. I am finding it difficult to navigate the system and seek assistance in resolving this matter and obtaining a full refund for the unsatisfactory merchandise.

Order Number: [redacted][redacted] (Dispute in progress) I have sent the item back to the seller using USPS with tracking number EH[redacted]65US. The latest tracking information shows that the item departed a transfer airport in Baiyun, Guangzhou, China on April 30, [redacted], at 6:25 am and is in transit to the destination address in Guangzhou Si. Today is May 11, [redacted], and the seller has not yet received the returned item. The dispute status indicates that while purchase protection is running out, the package is still in transit. I am concerned about not receiving a refund if the package doesn't reach the seller within a certain timeframe. I followed all the necessary steps by shipping the item back with USPS tracking, incurring a cost of $82.85. As I cannot influence the shipping process in China, I am frustrated that my refund is delayed or potentially at risk. I am owed $[redacted].40 by the seller and would appreciate any assistance in resolving this matter.

Hello, here is a description of my messages sent to the seller, with no response to this day. Hello, in response to your email of May 6th, I have not yet received my order number [redacted][redacted]. Order Number: #[redacted][redacted] Product: Garden Tools Garter Plants Plant Branch Hand Tying Binding Machine Minced Vegetable Tapetool Tapener Tapes Home Garden Status: Completed Price: €21.82 Dear Friends, our store has recently opened with a 7-day discount promotion. If interested, please place your order promptly to not miss out on the discounted prices. Hello, I have not confirmed the receipt of the package, and to this date, I still have not received it. I noticed the seller is no longer on AliExpress, which is surprising. This is my second complaint message.

Good morning, I received the information I've been waiting for a long time today regarding the return process for a broken item I purchased. I originally received the order from Poland, so I assumed I could also send it back there, but now the return address provided is in China with a tight deadline for the return. I'm quite disappointed with how AliExpress has handled this situation. Although I've made several successful purchases in the past, this recent experience has left me unsatisfied. I'm wondering if there's a way to return the item to the original source instead of China due to the time constraints. This ordeal has made me reconsider future purchases with AliExpress. Sincerely, Rainer Schwarz

Hello, I need assistance returning some products. When I tried at the post office, they refused to send parcels to China due to quarantine restrictions. They advised waiting until the quarantine is lifted in China to attempt sending the parcels back. However, this would cause me to miss the return deadline and lose my refund, which is concerning as I paid a significant amount for such poor-quality items. Moreover, when I try to fill out the addresses on shipping websites like FedEx or DHL, the addresses are deemed unavailable. Could you please provide return slips to help with this issue? Thank you, Dina D.

Hello, I need assistance with returning some products. I tried to send them back at the post office today, but they refused packages to China due to quarantine restrictions. I was advised to wait until the quarantine is lifted in China, but this would make me miss the return deadline and lose money. This situation is crucial for me, as the products were expensive and of poor quality. Additionally, I am having trouble filling out the addresses for return on shipping websites like FedEx and DHL. Can you provide me with return slips to resolve this issue promptly? Thank you for your help. - Dina D.

After the thief, contact usually stops. AliExpress confirmed receipt of the money, including payment for shipping, but did not send the ordered item. In the transaction summary, it describes it as delivered and completed. They do not respond to any messages or requests sent to them. Tracking and support are still inactive, but they mark it as delivered. They have repeatedly asked for confirmation of receipt and a positive review - for what? Liars and...! My Order: Shop [redacted]14, Store No. [redacted][redacted] from 10.04. A.S.

Hello, I am having difficulty contacting AliExpress directly as the website seems to be under maintenance. I am experiencing issues with a seller on AliExpress. The items I received were incomplete and not as described in the attached PDF file. I am requesting a refund for the order. However, the seller is unresponsive. Despite multiple inquiries, I have not received any shipping confirmation for the replacement parts I was promised weeks ago. This was meant to be a gift for my son, but now it has become a disappointment. Can you assist me with this matter? The seller in question is Coldplay Blocks Store. The item I ordered is the Big Movie Series City Docks. I placed the order on 02/15/[redacted] at 09:04 AM. The order ID is [redacted][redacted]. Your help is greatly appreciated. Best regards, K.Simon.

Hello, I'm Abdullahi O. Mohallim. I'm currently facing some challenges with my AliExpress account. I'm unable to log in or reset my password despite meeting all the necessary criteria for a valid password. It requires a password of 15 to 18 characters, a mix of letters and numbers. My email address is [redacted], and my new contact number in Auckland is +[redacted]1. I'm unable to move past the password page, and unfortunately, I can't provide a screenshot of the issue. The account was initially opened approximately two years ago in Australia, and now it's asking for validation codes to be sent to old Australian mobile numbers that I no longer have access to. I'm open to starting fresh with a new account, but I need guidance on how to either access my old account or create a new one. Thank you.

I have returned two orders, both smartwatches. The dispute for one is still ongoing, while the other was closed as I missed the return deadline due to waiting for a free shipping label. A customer service agent promised to request free labels from both sellers to avoid paying €56 for return shipping on products that did not match their description. After speaking with a supervisor who agreed to refund the shipping costs and the watches upon proof of shipment receipt and tracking, I reached out to live agents to no avail. I would appreciate assistance in connecting with the appropriate person, preferably not EVA. Thank you. JD

I was recently notified that a parcel was delivered to my address, but I never received it. To investigate, I reviewed my security footage, which captures activity around the clock. After checking, it was clear that no delivery was made as indicated. When attempting to open a dispute, I encountered a roadblock as the shipping details show it was delivered to my address without specifying the local delivery company. This lack of information is hindering my ability to proceed with resolving the issue. I am concerned because a similar situation occurred last year, resulting in the loss of my money without ever receiving the item. It is frustrating not to be able to provide evidence from my cameras proving that the delivery did not take place. Additionally, there was a discrepancy in the delivery date and time initially stating May 16 at 5:00 pm, then changing to May 18 at 5:00 pm, which I have documented. I am seeking assistance in finding a resolution to this troubling matter.

As a jewellery retailer, I have placed numerous orders on AliExpress over the years from various sellers. Lately, I have received complaints from customers regarding the jewellery findings I purchased, which seem to be silver plated rather than genuine sterling silver. After investigating, I discovered two companies, Silver Jewellery Store/Patico and [redacted] Silver Store, where I made these purchases in [redacted] and [redacted]. One company is unresponsive, while the other blocked me after dismissing my concerns. Identifying this issue after a significant period is tricky as silver plate wears off slowly, making detection challenging. The sellers benefit from delayed complaints and refuse to address the problem when finally contacted. Testing for silver plate requires specialized equipment, and common methods like acid tests provide inaccurate results. I seek a resolution by urging these sellers to either cease operations or correct their misleading advertising. Additionally, I request a full refund for all the misrepresented items. This situation not only impacts my professional reputation but also disappoints me as AliExpress fails to address fraudulent sellers despite assurances of strict policies. While I have engaged in live chat support twice, claiming AliExpress does not tolerate such practices, the ongoing sale of misrepresented items from my past orders undermines these claims.

I am unable to submit any further inquiries in the dispute section. The chatbot is not opening, and the system seems to be blocked. I am eager to know when I will receive my refund for Order-Nr. [redacted][redacted]. Order Information: Order ID: [redacted][redacted] Item Name: 10 pieces of Algae Moisture Silk Facial Masks to Shrink Pores, Refresh Film, Anti-Aging Oil-Control Deep Replenishment Mask Package Information: Carrier: CAINIAO_STANDARD_SG Tracking Number: LS[redacted]56NL Status: In transit Dispute Progress: Issue: Problems with the order Judgement from AE: Invalid reason - proof guide The Purchase Protection is still active, and the package is still in transit. Despite the nearing expiration of Purchase Protection, I am advised to wait as the order is within the protection period. Any updates on the package will be shared promptly, and I can also track it under "My Orders" - "All Orders" - "Track Order." Waiting for further updates and response, estimated in 4 days.

Hello, I am unable to contact AliExpress directly as the site seems to be undergoing maintenance. I am facing issues with a seller on AliExpress. The items I received were incomplete and did not match the description provided in the attached PDF file. I am requesting a refund for the purchase as the seller has been uncooperative. Despite several requests, I have been waiting for weeks for the alleged replacement parts without receiving any shipping confirmation. This was meant to be a gift for my son, but it has turned into a disappointment. Can you assist me with this matter? The seller in question is Coldplay Blocks Store. The item I ordered is the Big Movie Series City Docks. The order was placed on 02/15/[redacted] at 09:04 AM. The order ID is: [redacted][redacted]. Please help. Best regards, K.Simon