AliExpress Customer Service Issues

Good evening. I have placed an order for a sweatshirt. The issue is that it is not the quality as advertised. It is extremely thin and feels like plastic. I have opened a dispute, and the seller has acknowledged it, but has not provided me with a return label. I asked for it to avoid paying the return shipping costs, and they claim not to have it. Also, I have a deadline to return it, or they will keep the money. I need a solution. I need a return label to send it back at no cost on my end. The store is called FIKA STORE, and the order number is [redacted][redacted]. Thank you

I need assistance from a live agent to help me resolve my issue. I am applying for a full refund due to receiving a faulty item that does not function correctly. The seller is asking me to cover the return fees to China, which I find unacceptable since I purchased the item from Europe.

I purchased three items from the seller "11 BYBB'S DARK Store" on AliExpress, [redacted]. Unfortunately, one of the items I received is too large, and I need to return it. The seller is requesting that I ship the item back to China, even though it was originally shipped from Germany. The cost of return shipping is almost the same as the product itself, and I find it illogical that I cannot return it to the original shipping location in Germany. I would prefer to send the item back to Germany with tracking. Any assistance with resolving this matter would be appreciated. Thank you, M. J.

I saw an item advertised at 99% off, but when I clicked, it was not the case. It was not AU$0.01 either. I'm frustrated with clickbait like this. I don't want to waste time clicking on items that claim to be one price but end up being much higher. I feel deceived and disrespected as a customer. How can I submit screenshots of these misleading ads?

I placed an order on [redacted]-10-27, and after a month, I noticed that the tracking information has not been updated. It indicates an unsuccessful delivery attempt or that the package is lost. I opened a dispute on AliExpress, but unfortunately, my claim was declined, and I did not receive a refund. I tried reaching out to the seller, provided them with screenshots of the tracking status showing that the package is either returning to the seller or lost, but they have not been cooperative. AliExpress insists that the item is still in transit and closed the dispute. However, the protection period has expired, and I am unable to take any further action. I am disappointed as I have not received the item and would like a refund for my purchase.

I purchased a picture from the Monday Painting Store with Order ID: [redacted][redacted]. Upon viewing the picture, I noticed it was incorrect. We discussed redoing it, but it has not been completed yet. It has been 17 days since I placed the order and I have not received any update on its status. I am unable to cancel the order as they falsely claimed to have already sent the picture, although it was not even created.

Hello, I am having trouble signing in. Initially, I was told my password was incorrect, so I followed the instructions to reset it. Unfortunately, the code for resetting the password expires in 1 minute, while the email with the code took longer than that to arrive. I attempted this process multiple times. Now, the system doesn't even recognize my email address. As a result, I am unable to confirm receipt, track the delivery, or access any other order details. Your assistance would be greatly appreciated. Thank you, Petra

I bought an item on November 15, [redacted], but it turned out to be too small upon receiving it. After asking the seller for a larger size, I was informed that the package had already been shipped. I then had my mom try the top on, but it still didn't fit. I opened a dispute requesting to return the item for a refund, which the seller declined, leading to the dispute being closed abruptly. I am frustrated by this outcome as my request seems reasonable. I still wish to return the item and receive a refund. Order ID: [redacted][redacted].

I need help changing the refund target account from PayPal to Alipay. My PayPal account is closed, and any refunded money sent there will be lost. I spoke to someone at Alixpress who advised me to change the account after a few hours. However, after initiating a refund, the money didn't appear in my Alipay account. I'm frustrated and looking for clear instructions on how to switch the target account to Alipay. I can't access my PayPal account at all, so it's crucial to make this change promptly. Thank you.

I need assistance with an order issue involving "klarna". They claim payment is outstanding, but the aliexpress shop I contacted confirmed that they received the payment and don't require anything further from me. Unfortunately, klarna insists that I must resolve this with aliexpress directly. I suspect the problem arises from accidentally ordering the item twice and promptly canceling one order. It is possible that while the order was cancelled, the payment obligation remained. Any help regarding order-ID: [redacted][redacted] and 14.65€ would be greatly appreciated. Thank you.

I recently ordered and paid for an item that was advertised as a knit hat, but upon receiving it, I found that it's just a strip of knitted material and not a hat. When I tried to file a dispute on AliExpress, the link to upload photos didn't work properly, but I managed to send them through customer service. Despite this, I received an email today saying that my dispute was denied. I have had no problems with orders from this company before, but this situation needs to be resolved. I am now looking to dispute this directly with the company to get a refund for this item that was clearly not as advertised.

After opening the letter and receiving the seller's offer that the package is on its way, I accepted. However, the shopping list was only presented to me as each item arrived in the package. I have only opened the letter, as of 11/29/[redacted], I have some information. It is not right that the package transfer has been delayed. I have not yet packed the package.

I recently sent an email to [redacted] regarding my undelivered order. I am struggling with English, and despite paying for my goods in October, I have been unable to receive them. When I contacted the post office in Toronto, Ontario, they provided an incorrect tracking number each time. I would greatly appreciate your assistance in refunding the money back to my account, especially with the upcoming Christmas expenses. Resolving this matter and refunding the money promptly would be a great relief. Order ID- [redacted][redacted]. Tracking number: EX[redacted]65SG. The delivery failed on 11/12/[redacted]. You can reach me at my email [redacted] Thank you.

Hello, I have recently purchased a product but unfortunately, I have not received the package or any delivery confirmation. After contacting the seller, I was advised to open a dispute. However, I missed the window of opportunity to open a dispute as 15 days have already passed since the supposed delivery date. I reached out to the seller again, and they provided new details regarding the delivery, stating that the package was sent back to them. At this point, I am left without the product I ordered and without a refund. Any guidance on what steps to take next would be greatly appreciated. Order ID: [redacted][redacted] Thank you.

Hello, I am using the German version of the AliExpress app, so it's frustrating that all the help pages are in English. I prefer using German because I don't understand English well. Also, I feel like the rewards for collecting points are deceiving. Products seem to be priced the same on Amazon without the need to collect points. For example, the Mifa Bluetooth speakers for 90 are available on Amazon for 60 euros including shipping, the same price without collecting over [redacted] points. This makes point collection seem pointless if I can get the item at the same price on Amazon without the hassle. The speaker never actually cost [redacted] euros, as the crossed-out price suggests. It's disappointing how AliExpress seems to deceive its customers. I hope to hear a response in German addressing these concerns. If I don't hear back, I may reconsider ordering from AliExpress, even though I am a Diamond member. I look forward to a response. Best regards, J.B.

Hello, I am looking to cancel my order. I followed the instructions in the Help Center, but initially did not see a cancellation button. I reached out to my seller, who confirmed I should proceed. Once the cancellation button appeared, I selected "cancel my order" and provided a reason. I received a confirmation message with an estimated refund timeframe. Despite this, the seller still shipped the order, claiming I did not cancel it. I am now unsure how to proceed as I wish to avoid losing money.

Subject: Address Correction Needed for Future Orders Dear Customer Service, I am writing regarding my delivery address issue. The current address format includes "Other" which is causing problems as it is not a town. Additionally, my town "Hanau" cannot be entered correctly. To ensure smooth deliveries in the future, please update the address details as follows: Street: Dahlienweg 14 Zip Code: [redacted] Town: Hanau State Province: Hessen Country: Germany Your prompt attention to this matter is appreciated as I wish to continue ordering from your services. Best regards, Markus Horch

Hello, I am Ivanescu Sorin, and I am reaching out regarding an issue with an order I placed. After payment, I promptly canceled the order due to the seller's unresponsiveness. Despite this, the seller proceeded to send the order without my approval. I am seeking assistance in obtaining a refund for the product, as this situation was not caused by any actions on my part. I possess evidence of our communication that supports my claim. I am feeling quite upset and let down by this experience and would greatly appreciate your help in resolving this matter. Thank you.

Hello, I am Ivanescu Sorin. I placed an order, paid for it, and promptly canceled it due to the seller's unresponsiveness. Despite my cancellation, the seller sent the product without my consent. I need assistance in getting a refund for the unauthorized order. The seller's error should not be my responsibility. I have evidence from our conversations to support my case. This situation has left me feeling upset and disappointed. Your help in resolving this matter and obtaining my refund promptly is greatly appreciated. Thank you.

I purchased a screen for a Huawei P30 Pro with Transaction ID [redacted][redacted], had it professionally installed, and carefully maintained it. After about 2 months, a green vertical line appeared on the screen, disappearing when touched on the lower right. The screen has no visible damage, and the seller initially claimed installation issues, excessive glue, or an obstruction behind the screen caused the problem. The company that installed it stated that it was a faulty screen without installation or obstruction issues. The seller is now unresponsive, despite the screen having a 6-month warranty. I am seeking assistance with resolving this matter. Thank you, Ross