A:Press 1, then 1 then say the department you are trying to reach.Our free phone can also navigate phone menus to get a live human at TurboTax for you.
Q:
Does TurboTax offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 49 seconds.The longest hold times are on Sunday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · I could not get anyone live to come on the line. They directed me to online site for live person · Please tell me why you are calling today.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for TurboTax below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this TurboTax phone number to document the phone system.
Here is how our research team describes the way the TurboTax phone system greets you: TurboTax, press 1. QuickBooks, press 2. Payroll, press 3. ProSeries Tax, Easy Act, or ProConnect Tax Online, press 4. Checks, forms, and supplies, press 5. Payment solutions or merchant services, press 6. Credit score, press 7. QuickBooks Time, press 8.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 1 then say the department you are trying to reach
Below are some clips we've found from TurboTax's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"From there, follow the instructions. Once you're done, we'll either send you a code to help you recover your account or give you a list of accounts associated with your information.
I have the link to the recovery page as well as more detailed instructions.
Would you like me to text this to you, or would you prefer an email?
Message and data rates may apply.
Should I send a text message to the number that you're calling from?"
Excerpt from a call with TurboTax
Thursday, February 1, 2024 1:24 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Intuit. For TurboTax, press one.
For QuickBooks, press two. For payroll For assistance with TurboTax for the US, press one.
For TurboTax for This call will be recorded and monitored.
Thank you for calling TurboTax.
Please tell me why you're calling today."
Excerpt from a call with TurboTax
Wednesday, July 10, 2024 6:03 PM
They may ask you to enter information with the dial pad
"Or if you have a support ID, say support ID.
To reset your password or user ID, go to our account recovery page and enter your phone number, email, or user ID."
Excerpt from a call with TurboTax
Monday, February 5, 2024 1:31 PM
They may ask you to say or enter information
"In order to find the status of the tax return you're interested in, I'll need a couple of pieces of information for the first person listed on the return.
First, please say or enter the Social Security number for the return."
Excerpt from a call with TurboTax
Monday, May 20, 2024 5:56 PM
They may need to look up your account
"Welcome to Intuit. For TurboTax, press one.
Welcome to QuickBooks. This call may be recorded.
Hi there. I'm a digital assistant for QuickBooks and here to help.
What is the phone number I can use to look up your account?"
Excerpt from a call with TurboTax
Tuesday, April 9, 2024 1:24 PM
The first phone menu
"For credit score, press seven. For QuickBooks time, press eight.
Welcome to Intuit. For TurboTax, press one.
For QuickBooks, press two.
For payroll, press three.
For ProSeries tax, Lacerte tax, Easy Act, or ProConnect Tax Online, press four."
Excerpt from a call with TurboTax
Sunday, June 16, 2024 11:56 PM
After you press 1
"For ProSeries tax, for assistance with triple attacks for the US, press one.
For TurboTax for Canada, press two."
Excerpt from a call with TurboTax
Thursday, May 30, 2024 4:30 PM
After you press 2
"Otherwise, remain on the line, and we'll get you to the QuickBooks team.
Got it. If your question is about your payroll service, press one.
If your question is regarding merchant services or your payment solutions product, press two."
Excerpt from a call with TurboTax
Wednesday, May 15, 2024 3:33 PM
After you press 4
"For pay for ProSeries, press one.
For Lucerte, press two.
For EasyAcc, press three."
Excerpt from a call with TurboTax
Sunday, March 17, 2024 8:20 PM
What are the hours and when should I call?
TurboTax operates the call center for this 800-446-8848 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 6,263 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the TurboTax call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TurboTax phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TurboTax staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TurboTax is Sunday.The most busy day to call is Monday, which averages 207% more phone calls by comparison.Again, this is based on a sample of 6,263 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Sunday, which is 365% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call TurboTax is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that TurboTax staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Calling this number was one of the most irritating experiences I've had, simply because of the automated system's inability to understand basic questions. Things started out fairly normally, as I called this number and was asked if I was calling for TurboTax or for QuickBooks. I said I was calling for TurboTax, and the system then asked if I was calling for the American or Canadian version of the product. I said that I was calling for the U.S. version, and this was where the problems began.
The system asked me for the reason I was calling, and I said that I wanted to get information on which version of the product was right for me. It said it could not understand my question, so I tried to simplify my response by saying "Help choosing a product". It again failed to understand, and I tried again with "Choose a product". Once again, it failed to understand, asking if I needed help with billing.
After six tries, it said that it would transfer me to a specialist, but needed to confirm the name on the account before it would connect me with anyone. I told the system I did not have an account, but it wouldn't accept that and asked again for my name. I said "no account", and the system took that as me giving my name as No Account. I said that wasn't correct and began the same endless loop again before ending the call.
Based on this, I would not want to use this service again. Maybe it's helpful if you have an account with TurboTax and you need help with something specific, but it doesn't allow you to get any general help with its products. Even if you have a specific need, the system being this poor at understanding makes it difficult to use.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call TurboTax
If you have time to do a bit of reading before you call TurboTax, we recommend you read over some of our problem-specific articles.
Turbo Tax is a leading income tax return software package produced by Intuit. To access your TurboTax account, start by opening the TurboTax homepage and clicking "Sign In" on the top right of the page. Enter your user ID and password to access your account and view your dashboard. From there, you can navigate various features to complete your tax returns. If you need assistance, you can contact TurboTax customer support through the account dashboard. Additionally, you have the option to enable two-factor authentication for added security and must remember to log out and close the browser window when finished.
Account recovery is a necessary process for TurboTax users who have lost access to their accounts. To regain access and verify ownership, users must provide accurate information such as their photo ID, important details from their TurboTax profile, and their most recent tax return. They must also answer a questionnaire and choose options that match their personal information. It is important to provide accurate information during the recovery process, although technical issues and forgotten details can cause problems. TurboTax offers customer support through phone, live chat, and an online help desk.
TurboTax supports a comprehensive range of tax forms to accommodate various tax situations. Whether you need to file a basic return or have complex tax requirements, TurboTax has you covered. It supports the most commonly used forms, such as 1040, 1040A, and 1040EZ for individual taxpayers. Additionally, it offers support for various other forms, including schedules and worksheets such as Schedule A (Itemized Deductions), Schedule C (Profit or Loss from Business), Schedule D (Capital Gains and Losses), and Schedule E (Rental Income and Expenses). TurboTax also provides support for forms related to self-employment, investments, rental properties, and small businesses. Furthermore, it stays up to date with the latest tax laws and forms, ensuring that you have access to the forms you need to accurately file your taxes.
Click the link above to get answers to just about any TurboTax customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TurboTax, and their purpose. Are any of these similar to the reason you are trying to call?
Line of credit inquiry: "I'm trying to locate my account."
- From a call lasting 7m 20s , Dec 18, 2024 12:26 AM
Inquiring about advance refund: "I was doing my own taxes, okay, and I was looking around to see where it says that I can request an advance."
- From a call lasting 12m 14s , Dec 18, 2024 12:09 AM
Locate saved tax return: "I'm calling because I saved my 2023 tax return, but now I can't find it."
- From a call lasting 45m 15s , Dec 6, 2024 4:48 PM
Need help locating return: "I can't find my twenty twenty three return that I started."
- From a call lasting 2m 46s , Dec 6, 2024 4:38 PM
Account recovery issue: "I can't log in to my account."
- From a call lasting 13m 48s , Dec 6, 2024 3:58 PM
Trouble accessing account: "I'm having trouble accessing my TurboTax account."
- From a call lasting 23m 24s , Dec 6, 2024 3:33 PM
Issue with tax filing: "TurboTax's records show I didn’t file my 2020 taxes, but I did."
- From a call lasting 15m 32s , Dec 3, 2024 10:12 PM
Information about why customers call TurboTax is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, TurboTax provides this option.
TurboTax, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of TurboTax, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
For online help as well as for adding or purchasing new software.
As a last, sometimes only, resort- TurboTax customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TurboTax's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TurboTax agent. This phone number is TurboTax's best phone number because 109,458 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-446-8848 include Track My Refund, Can't Access Account, Missing Refund, Refund a Charge, Ask For Tax Help and other customer service issues. The TurboTax call center that you call into has employees from California, Texas and is open 24 hours, 7 days according to customers. In total, TurboTax has 2 phone numbers. It's not always clear what is the best way to talk to TurboTax representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TurboTax. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TurboTax. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.