TCL Appliances Customer Service

Phone Number & Getting a Rep

TCL Appliances Customer Service number

800-825-6747
Toll-free·Calls Appliances Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this TCL number?

A:Direct to a human
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 9am-12am, Sat-Sun 9am-6pm EST. The least busy day is Monday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to TCL Appliances Customer Service?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

All TCL customer service contact information

This is the #3 most popular TCL phone number out of 4. Click above to go back to the main customer service number and other contact information, including TCL email addresses, twitter handles, and live chat options.

More TCL Customer Phone Numbers

TV Customer Service

877-300-8837
Main phone number · Toll-free · Mon-Fri 9am-12am, Sat-Sun 9am-6pm EST · Just wait on the line · Press 0 if you know the extension of the person you are calling, or stay on the line, and someone will answer your call in the order it was received.

Sound Bar Customer Service

877-300-9223
Toll-free · Mon-Fri 9am-12am, Sat-Sun 9am-6pm EST · Direct to a human · Please hold while we connect you to a specialist.

Mobile Device & Headphone Customer Service

855-224-4228
Toll-free · Mon-Fri 10am-11pm, Sat-Sun 11am-10pm EST · Direct to a human · For English, press 6. For French, press 5.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this TCL phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the TCL phone system greets you: Appliances, press 1. Television, press 2. Soundbars, press 3, or hold for a specialist.

What are the hours and when should I call?

TCL operates the call center for this 800-825-6747 phone number Mon-Fri 9am-12am, Sat-Sun 9am-6pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 893 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TCL phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TCL staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call TCL is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 893 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call TCL is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TCL staffs the call center well on Monday.

Calling this TCL Customer Number

Aug 30, 2023

Calling this number for TCL's customer service is an odd experience, as it's listed as the phone number for appliance services but functions more as a main call center for all of TCL's products. TCL lists this number for appliances only, recommending a different number each for televisions, mobile devices and soundboards. But when you dial this number, you're offered a menu for appliances, televisions and soundboards as if the number serves all three.

This number also grossly underestimated the time I would spend on hold when I chose appliances. After a minute, I was told my call would be answered by the next available representative, and my wait time was one minute, but I ended up waiting at least 10 minutes for assistance.

When I was connected to a customer service representative, I told him I was looking for information about the TCL robot vacuum models. I had seen how some offered laser-guided navigation, and some offered standard navigation. I wanted to know the difference so I could decide which kind of vacuum was best for me and my needs.

The representative said he didn't know how they differed and asked if he could place me on hold to get information about them. I said that was fine and waited another five minutes before he came back, explaining that the laser-guided navigation provided a deeper clean, as the standard navigation vacuums would only look at the dirt that was present as opposed to looking at how much dirt showed up over time with the laser navigation system.

I didn't think his explanation made a lot of sense, and he didn't convey a strong sense of knowledge of the product. He seemed to think the same, as he added multiple times that the main difference would be a deeper clean with the laser-guided navigation system. He asked if I was ready to purchase a robot vacuum, and I said I was looking at several models to try to decide which one was my best choice.

Overall, I wasn't very impressed with the service I received. The explanation wasn't convincing, and it wasn't even a technical question. It honestly left me wondering how TCL can provide real support to its customers when its representatives don't know the product very well and need help from someone before they can answer any questions about it.

Needing to get help from a more experienced representative is fine if it's a difficult, esoteric question, but this was a basic question that required only minimal knowledge about the problem. It shouldn't have taken an extra trip to the hold menu just to get an explanation that made little sense. Overall, this customer service call greatly weakened my impression of TCL's product knowledge, and I wouldn't want to use this number to try to get assistance if it were needed.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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