TCL Mobile Device & Headphone Customer Service

Phone Number & Getting a Rep

TCL Mobile Device & Headphone Customer Service number

855-224-4228
Toll-free·Calls Mobile Device & Headphone Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this TCL number?

A:Direct to a human
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 10am-11pm, Sat-Sun 11am-10pm EST. The least busy day is Monday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to TCL Mobile Device & Headphone Customer Service?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

All TCL customer service contact information

This is the #4 most popular TCL phone number out of 4. Click above to go back to the main customer service number and other contact information, including TCL email addresses, twitter handles, and live chat options.

More TCL Customer Phone Numbers

TV Customer Service

877-300-8837
Main phone number · Toll-free · Mon-Fri 9am-12am, Sat-Sun 9am-6pm EST · Just wait on the line · Press 0 if you know the extension of the person you are calling, or stay on the line, and someone will answer your call in the order it was received.

Sound Bar Customer Service

877-300-9223
Toll-free · Mon-Fri 9am-12am, Sat-Sun 9am-6pm EST · Direct to a human · Please hold while we connect you to a specialist.

Appliances Customer Service

800-825-6747
Toll-free · Mon-Fri 9am-12am, Sat-Sun 9am-6pm EST · Direct to a human · Appliances, press 1. Television, press 2. Soundbars, press 3, or hold for a specialist.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this TCL phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the TCL phone system greets you: For English, press 6. For French, press 5.

What are the hours and when should I call?

TCL operates the call center for this 855-224-4228 phone number Mon-Fri 10am-11pm, Sat-Sun 11am-10pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 893 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TCL phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TCL staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call TCL is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 893 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call TCL is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TCL staffs the call center well on Monday.

Calling this TCL Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Aug 28, 2023

When calling TCL's phone service, it's important to remember that this number is only meant to be used for mobile devices and headphones, as TCL uses different numbers for other departments. Support is also open for mobile devices at a different time than other products, as support is available 6 days a week with no Sunday support available. To make up for that, calls can be answered as late as 10 p.m. Eastern on Saturdays, compared to 6 p.m. for other departments that are open on Sunday.

However, the wait time when calling this number can be so interminable that it seems like it's not worth bothering to use it. When I dialed the number, I did so at 8 p.m. Eastern on a Saturday, well before the lines would close for the weekend and seemingly at a time when lines would be less busy with most people doing something else with their weekend.

Instead, I got nowhere. After dialing the number and requesting general support, I was asked to hold for the next available representative. Thirty minutes after that first message, I was still holding. There wasn't any kind of message giving me my estimated wait time, there wasn't an option to get a call back number and there was no information available in the automated menu. All I got was the same recurring message about holding on to my customer support number because of its importance.

I also didn't get any kind of message about visiting the website or anything to suggest a faster approach to solving my issue. The message simply repeated over and over again until I finally hung up after 35 minutes of waiting. When I called back a few minutes later to see if things had improved at all, I was given a message that the offices were closed and I would need to try my call again Monday, despite there still being an hour before the listed closing time.

Overall, I was not impressed with this call. It seems like TCL is providing a service by offering later service hours on Saturdays, but if it's not going to result in an ability to get assistance, it seems totally pointless. I wasn't able to come close to getting a question answered despite spending well over a half-hour on the phone waiting to speak to anyone. Even an automated system with information would have been more useful than the experience I actually got.

Obviously, TCL cannot help it if high call volume impacts the service it can provide, but offering some information and help in the form of a call-back option would really make this number much more useful. Instead, this number seems to be a hit-or-miss situation; you might be able to get quality assistance if you can reach someone, but if there's a long wait time, it's not worth trying to use this number for help.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!