TCL Sound Bar Customer Service

Phone Number & Getting a Rep

TCL Sound Bar Customer Service number

877-300-9223
Toll-free·Calls Sound Bar Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this TCL number?

A:Direct to a human
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 9am-12am, Sat-Sun 9am-6pm EST. The least busy day is Monday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to TCL Sound Bar Customer Service?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

All TCL customer service contact information

This is the #2 most popular TCL phone number out of 4. Click above to go back to the main customer service number and other contact information, including TCL email addresses, twitter handles, and live chat options.

More TCL Customer Phone Numbers

TV Customer Service

877-300-8837
Main phone number · Toll-free · Mon-Fri 9am-12am, Sat-Sun 9am-6pm EST · Just wait on the line · Press 0 if you know the extension of the person you are calling, or stay on the line, and someone will answer your call in the order it was received.

Appliances Customer Service

800-825-6747
Toll-free · Mon-Fri 9am-12am, Sat-Sun 9am-6pm EST · Direct to a human · Appliances, press 1. Television, press 2. Soundbars, press 3, or hold for a specialist.

Mobile Device & Headphone Customer Service

855-224-4228
Toll-free · Mon-Fri 10am-11pm, Sat-Sun 11am-10pm EST · Direct to a human · For English, press 6. For French, press 5.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this TCL phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the TCL phone system greets you: Please hold while we connect you to a specialist.

What are the hours and when should I call?

TCL operates the call center for this 877-300-9223 phone number Mon-Fri 9am-12am, Sat-Sun 9am-6pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 893 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TCL phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TCL staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call TCL is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 893 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call TCL is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TCL staffs the call center well on Monday.

Calling this TCL Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Aug 30, 2023

Even though this TCL number is meant to be used only for sound systems and sound bars, getting any information out of calling this number was akin to pulling teeth. On the positive side of the ledger, this number is meant to help cut down on possible wait times because it's only meant to be used for one aspect of TCL's products, as televisions, mobile devices and appliances all have separate numbers.

In that sense, it handles its job well. When I dialed this number, I had a wait time of less than a minute before I was connected with a customer service representative. I didn't have to make any choices through the menu other than English or Spanish; I was simply taken right to the representative.

I further discovered that if you have ever called TCL for support before for any of its products and they've taken your information, it's automatically saved in the system. I had previously given my information to a representative from the television phone service number, and my name, phone number and email address were all already in TCL's system. If you're a genuine customer, I can see that being a very positive addition to limit wait times; as someone calling for information, I found it unnerving.

When the representative asked how she could help, I told her I wanted to know the difference between two different models of soundbars and which would work best for me. She said that she wanted to confirm my information before she would offer any assistance, as well as confirm the model number for my television. Even though the TV was a completely separate product, I still had to provide that information before I could actually proceed to my actual question.

When I could finally ask again, she seemed to stumble over the models and product knowledge. I had to repeat the model numbers to her multiple times before she was finally able to understand what I was asking. Eventually, she was able to tell me that the 5.1 model featured two additional small speakers to go with the soundbar, while the 3.1 model did not and included just the soundbar. She said that the 5.1 model also included a higher sound capability, but both models included both tweeters and Dolby sound quality to provide a complete sound experience with my television.

Overall, I was not particularly impressed with this service call. I get that TCL wants to ensure it's serving genuine customers and limiting wait times, which is good, but it seems unnecessary to me to provide information that has nothing to do with my question. If I'd been calling about a television or had even called the TV phone number, that would have made more sense. But between asking me for unrelated information and a lack of ability to understand what I was saying, I didn't feel comfortable with her product knowledge. Based on this experience, I would not want to use this phone number if I needed assistance from TCL.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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