A:Say "English" at the first menu. Then say "Main Menu." Next, you must say one of the options given.Our free phone can also navigate phone menus to get a live human at Moneygram for you.
Q:
Does Moneygram offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 8 seconds.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 1 then 1 then 2 then 1 then 2 · Check status, request a refund, amend a transaction. Say "status" for more options. Say "main menu" for more options. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 0 · Check status, request a refund, amend a transaction. Say "status" for more options. Say "main menu" for more options. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Moneygram below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Moneygram phone number to document the phone system.
Here is how our research team describes the way the Moneygram phone system greets you: Check status, request a refund, amend a transaction. Say "status" for more options. Say "main menu" for more options.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "English" at the first menu. Then say "Main Menu." Next, you must say one of the options given.
Below are some clips we've found from Moneygram's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling MoneyGram International.
For English, say English.
Did you know that you can save time and now check the status request a refund, or amend the transaction on MoneyGram's website?
Visit our self-service portal at w w w dot money gram dot com slash help center to quickly track, edit, or cancel your transaction online.
You can also chat with a representative on the web or with an RF.
To check the status, request a refund, or amend a transaction, say status.
For more options, say main menu.
If you know the reference number, say yes. Otherwise, say no.
For best results, we require the transaction's reference number.
Please contact the sender to get that information. If there is anything else I can help you with, say help.
Otherwise, say no. Thanks.
Please hold while I transfer you to a representative. This call may be recorded quality training or everyday business purposes or is required by law.
And may be processed in a country other than your own. If you do not consent to having your call recorded, please visit a MoneyGram agent location for assistance or complete the contact form located on our website.
Your feedback is very important to us. At the end of your call today, we would like to ask you a few questions about your experience.
This should take no more than two minutes of your time. If you would like participate in the survey once your call is complete, press one.
To skip the survey, press two."
Excerpt from a call with Moneygram
Wednesday, January 3, 2024 3:59 PM
They may ask you to enter information with the dial pad
"Thank you for calling MoneyGram International.
We are currently experiencing higher than normal call volume.
Please utilize our chat or contact us options on the web or within the MoneyGram app to receive faster service.
To check the status, request a refund, or amend a transaction, say status.
For more options, say main menu.
To send a transaction, say send.
To receive a transaction, say receive.
To find an agent location or check fees and exchange rates, say agent location.
For money orders, say money orders.
If you believe you are victim of fraud, say fraud.
To change your language preference, say change language.
To hear this information again, say repeat.
If you have already sent a trans transaction you believe is fraudulent, press one.
If you suspect fraud and you have not yet sent the transaction, press two.
Please enter a number. If you have all if you know the reference number, say yes."
Excerpt from a call with Moneygram
Thursday, November 28, 2024 7:11 PM
They may ask you to say or enter information
"Thank you for calling MoneyGram International.
We are currently experiencing higher than normal call volume.
Please utilize our chat or contact us options on the web or within the MoneyGram app to receive faster service.
To check the status, request a refund, or amend a transaction, say status.
For more options, say main menu.
If you know the reference number, say yes.
Otherwise, say Please say or enter your eight digit reference number."
Excerpt from a call with Moneygram
Thursday, November 21, 2024 1:38 AM
The first phone menu
"Thank you for calling MoneyGram International.
We are currently experiencing higher than normal call volume.
Please utilize our chat or contact us options on the web or within the MoneyGram app to receive faster service.
To check the status, request a refund, or amend a transact
I'm sorry. I had difficulty understanding. To check the status, request a refund, or amend a transaction, say status or press one.
For more options, say main menu or press two."
Excerpt from a call with Moneygram
Wednesday, November 20, 2024 7:15 PM
After you press 1
"If you know the reference number, press one.
Otherwise, press two."
Excerpt from a call with Moneygram
Friday, June 7, 2024 2:29 PM
After you press 2
"To send a transaction, press one.
To receive a transaction, press two.
To find an agent location or check fees and exchange rates, press three.
For money orders, press four."
Excerpt from a call with Moneygram
Tuesday, June 11, 2024 9:21 AM
After you press 3
"Please enter a number.
For money orders, say month to find a MoneyGram location, press one.
For fees and exchange rates, press two."
Excerpt from a call with Moneygram
Wednesday, February 28, 2024 8:56 PM
After you press 5
"To if you have already sent it transaction you believe is fraudulent, press one.
If you suspect fraud and you have not yet sent the transaction, press two."
Excerpt from a call with Moneygram
Tuesday, June 11, 2024 4:28 PM
What are the hours and when should I call?
Moneygram operates the call center for this 800-666-3947 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 8,954 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Moneygram call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Moneygram phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Moneygram staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Moneygram is Sunday.The most busy day to call is Monday, which averages 165% more phone calls by comparison.Again, this is based on a sample of 8,954 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday, which is 137% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Moneygram representative is more consistent than the number of calls throughout the week.
In summation, the best day to call Moneygram is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Moneygram staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Calling MoneyGram is a rather convoluted experience, as the system is set up to allow you to send a money order over the phone without having to visit a MoneyGram location. However, this isn't a good thing, because the system takes you through several detailed steps and can lead you to a representative who has no idea how to help you.
When I called, I was asked the reason I was calling and said send, as I wanted to find out the cost of a money order. Upon saying send, I was given a long speech asking me to make sure that I knew the person I was sending the money to and making sure I did not fall for any scams. I was then asked the country I would send to and said United States. I was next asked the state and said Florida, and asked to provide the amount I wanted to send.
Not wanting to risk losing a large amount of money if something went wrong, I said that I wanted to send $1.00. The system then took me to a representative and told me that by continuing, I was consenting to having my call recorded. If I did not want the call recorded, I could visit a MoneyGram agent in person.
That would have been more productive, because I didn't get an answer out of the representative. I said I was not ready to send a money order yet, but I wanted to know how much a money order from MoneyGram would cost. She said that she would look that up, then came back and said she could not provide that information and I'd need to call a different number.
Maybe this number works for transactions, but it wasn't effective for getting information. I would not use it in the future.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Moneygram
If you have time to do a bit of reading before you call Moneygram, we recommend you read over some of our problem-specific articles.
Yes, you can cancel a Moneygram transfer, but it depends on the status of the transaction. If the money has not yet been picked up by the receiver, you can cancel the transfer by contacting Moneygram customer service or visiting a Moneygram agent location with your identification and transaction details. However, if the funds have already been collected, it is not possible to cancel the transfer. In such cases, it is recommended to contact Moneygram customer service to explore alternative solutions. It is important to act promptly if you need to cancel a transfer to increase the chances of successfully stopping the transaction.
Yes, it is possible to request a refund for a Moneygram transfer. If you have made a mistake or no longer wish to proceed with the transfer, you can contact Moneygram's customer service within 30 minutes of sending the money to explore the possibility of a refund. However, it is important to note that the availability of a refund depends on various factors such as country regulations, local laws, and the recipient's ability to retrieve the funds. Additionally, fees or charges applied during the original transaction may not be refunded. Moneygram recommends contacting their customer service for immediate assistance in such situations. It is always advisable to double-check the recipient's details before sending money to avoid complications and facilitate a smoother refund process.
Click the link above to get answers to just about any Moneygram customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Moneygram, and their purpose. Are any of these similar to the reason you are trying to call?
Release for pickup: "The person that I sent the money to said it must be a release for pickup."
- From a call lasting 5m 46s , Dec 11, 2024 11:17 AM
Issue with money transfer: "I'm having some problems with a money I sent to my friends."
- From a call lasting 7m 58s , Dec 11, 2024 10:06 AM
Refund inquiry: "I canceled it, but I don't find the refund yet."
- From a call lasting 7m 43s , Dec 10, 2024 11:46 PM
Check refund status: "I'm calling to check the status of a refund."
- From a call lasting 9m 58s , Dec 10, 2024 6:07 PM
Information about why customers call Moneygram is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Moneygram customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Moneygram's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Moneygram agent. This phone number is Moneygram's best phone number because 62,820 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-666-3947 include Cancel Transfer, Trouble Receiving a Payment, Refund a Charge, Trouble Sending a Payment, Missing Transfer and other customer service issues. The Moneygram call center that you call into has employees from Colorado and is open 24 hours, 7 days according to customers. In total, Moneygram has 3 phone numbers. It's not always clear what is the best way to talk to Moneygram representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Moneygram. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Moneygram. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.