Does Massachusetts Department of Revenue (DOR) offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-4pm EST.The least busy day is Friday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 16 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Massachusetts Department of Revenue (DOR) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Massachusetts Department of Revenue (DOR) phone number to document the phone system.
Here is how our research team describes the way the Massachusetts Department of Revenue (DOR) phone system greets you: Check status of refund, press 1. Income tax, press 2. Business tax, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3.
Below are some clips we've found from Massachusetts Department of Revenue (DOR)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the Massachusetts Department of Revenue. For faster service, including checking on the status of your refund, visit our website at mass dot gov forward slash d o r.
You will be given the opportunity to take a brief survey at the conclusion of this phone call.
This call may be monitored for quality assurance purposes.
Please listen carefully as our menu options have recently changed.
If you are calling to check on the status of your individual income tax refund, please press one.
If you are calling regarding your income tax please press two."
Excerpt from a call with Massachusetts Department of Revenue (DOR)
Wednesday, January 31, 2024 7:35 PM
The first phone menu
"Welcome to the Massachusetts Department of Revenue. For faster service, including checking on the status of your refund, visit our website at mass dot gov forward slash d o r.
You will be given the opportunity take a brief survey at the conclusion of this phone call.
This call may be monitored for quality assurance purposes.
Please listen carefully as our menu options have recently changed.
If you are calling to check on the status of individual income tax refund, please press one.
If you are calling regarding your income tax, please press two."
Excerpt from a call with Massachusetts Department of Revenue (DOR)
Wednesday, April 10, 2024 5:12 PM
What are the hours and when should I call?
Massachusetts Department of Revenue (DOR) operates the call center for this 800-392-6089 phone number Mon-Fri 9am-4pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 108 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Massachusetts Department of Revenue (DOR) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Massachusetts Department of Revenue (DOR) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Massachusetts Department of Revenue (DOR) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Massachusetts Department of Revenue (DOR) is Friday.The most busy day to call is Thursday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 108 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Massachusetts Department of Revenue (DOR)
In summation, the best day to call Massachusetts Department of Revenue (DOR) is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Massachusetts Department of Revenue (DOR) number, but it is also the day with the shortest hold times.
Calling this Massachusetts Department of Revenue (DOR) Customer Number
I have recently been audited for taxes that date back almost ten years ago. I'm sure it's because I am self-employed. Unfortunately, I don't know why I got audited, but now I'm on a quest to figure out what I have to do to get out of this mess. While reviewing my documents I had some questions for the Massachusetts Department of Revenue that I thought might help me figure out my situation better. Therefore, it only seemed logical that I would call them, but they don't make it easy to talk to a live person there.
Of course, I can understand why they may have an automated system because I'm sure a lot of people call in daily with tax questions. During tax season, which happens to be, the majority of those questions are probably from people who want to know where their tax return is. Despite this, there should be a way for people who have real tax questions that require the aid of an actual person to get to someone. I tried to reach someone via this line and failed so I guess I will have to go online and try again.
The automated system itself doesn't really offer any options to get to someone, as it seems to focus primarily on just checking your tax status. When I called, an automated voice assistant said, "Welcome to the Massachusetts Department of Revenue. For faster service and to check on the status of your refund, visit our website. You will be given the opportunity to take a brief survey at the conclusion of this phone call." Then it immediately launched into a directory with these options, "If you are calling to check on the status of your individual income tax return, please press 1. If you are calling regarding your income tax, please press 2. If your call is related to business tax, please press 3. If you would like to hear these options again, please press 9."
I pressed one because none of those options really applied to me, and then it said, "For English, press 1. (Which I did). To inquire about the status of your Massachusetts income you will need your social security number or your taxpayer identification number. You will also need the year of the tax return you are calling about. Please enter your nine-digit social security number or taxpayer identification number." I entered my information and my social security number but then it told me that it couldn't find me, likely because I didn't have the option to choose the year I was calling about. The menu it gave me only went back to 2020.
After it told me it couldn't find me, it said, "Please be aware that information is updated daily at 6 am. Thank you for calling the Where’s My Refund update line. Good-bye." So clearly I'm going to have to find another way to talk to someone.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Massachusetts Department of Revenue (DOR)
Below is a sample of recent calls to Massachusetts Department of Revenue (DOR), and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about tax lien: "I'm calling about my tax lien, they took four hundred and thirty dollars out my payroll check."
- From a call lasting 4m 54s , Jan 31, 2024 7:35 PM
Information about why customers call Massachusetts Department of Revenue (DOR) is extracted from issues that customers have reported to GetHuman.
More Massachusetts Department of Revenue (DOR) Customer Service Contacts
There are of course other ways to contact Massachusetts Department of Revenue (DOR) customer service besides the phone. Below we list the best ones, by medium.
Massachusetts Department of Revenue (DOR) Customer Help Desk / Web Support
As a last, sometimes only, resort- Massachusetts Department of Revenue (DOR) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Massachusetts Department of Revenue (DOR)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Massachusetts Department of Revenue (DOR) agent. This phone number is Massachusetts Department of Revenue (DOR)'s best phone number because 28,872 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-392-6089 include Speak with an agent, Payment arrangements, Make a payment and other customer service issues. The Massachusetts Department of Revenue (DOR) call center that you call into has employees from Westlake, TX / El Salvador and is open Mon-Fri 9am-4pm ET according to customers. In total, Massachusetts Department of Revenue (DOR) has 1 phone number. It's not always clear what is the best way to talk to Massachusetts Department of Revenue (DOR) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Massachusetts Department of Revenue (DOR). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Massachusetts Department of Revenue (DOR). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.