A:At the first menu, say "Something Else." Next, say, "Other.".Our free phone can also navigate phone menus to get a live human at Georgia Power for you.
Q:
Does Georgia Power offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm EST.The least busy day is Thursday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Georgia Power below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Georgia Power phone number to document the phone system.
Here is how our research team describes the way the Georgia Power phone system greets you: Which of these are you calling about? You can say "power outage or dangerous conditions," "billing & payments," "moving & transfer," or "something else."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:At the first menu, say "Something Else." Next, say, "Other."
Below are some clips we've found from Georgia Power's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Good evening. Welcome to Georgia Power, a southern company.
Before we continue with the call, we would like to offer you the opportunity to provide feedback on select items after your call has been completed.
If you would like to take a post call survey, say survey.
Else, say continue.
Severe weather is expected in your area and may cause wide spread power outages.
Georgia Power is monitoring the changing weather and mobilizing crews to restore power to impacted customers as soon as possible.
For tips to stay safe during a storm, please visit georgia power dot com forward slash storm.
Say yes to continue or no to go to the main menu."
Excerpt from a call with Georgia Power
Friday, January 12, 2024 11:56 PM
They may need the phone number on your account
"To hear your current balance and due date, press one or say Beginning with the area code, please enter the ten digit telephone number of the account."
Excerpt from a call with Georgia Power
Thursday, August 15, 2024 7:02 PM
They may ask your reason for calling (instead of a menu)
"Good morning. Welcome to Georgia Power, a southern company.
Thank you for calling Georgia Power.
Hurricane Helene has been our most destructive hurricane.
Damaging infrastructure statewide. We're suspending disconnects for nonpayment to focus on restoration.
Estimated restoration times are based on our latest assessments.
Our call center agents have the same information as our website.
Visit w w w dot georgia power dot com to make payment arrangements, review your accounts, or get updates on our restoration efforts.
Thank you for your patience, and stay safe.
Main menu.
Which of these are you calling for? You can say power outage or dangerous condition, say billing and payments, say moving and transfers, say something else, or say repeat menu."
Excerpt from a call with Georgia Power
Wednesday, October 2, 2024 3:44 PM
They may ask you to say or enter information
"You have reached the Georgia Power automated self-service system.
If you are calling about a power outage, dangerous condition, or for any other power problem, press zero or say power problem."
Excerpt from a call with Georgia Power
Thursday, September 5, 2024 7:37 PM
The first phone menu
"You have reached the Georgia Power automated self-service system.
If you are calling about a power outage, dangerous condition, or for any other power problem, press zero or say power problem.
To hear your current balance and due date, press one or say balance."
Excerpt from a call with Georgia Power
Monday, September 9, 2024 7:45 PM
What are the hours and when should I call?
Georgia Power operates the call center for this 888-660-5890 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,074 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Georgia Power call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Georgia Power phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Georgia Power staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Georgia Power is Thursday.The most busy day to call is Friday, which averages 22% more phone calls by comparison.Again, this is based on a sample of 1,074 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Georgia Power is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Georgia Power staffs the call center well on Thursday.
I just moved down south and one of the items on my to-do list is to subscribe to a new electric company. It turns out that the power company for my region is Georgia Power, so I gave them a call to talk about setting up a new service. I'm not familiar with them or their website, so I thought it may be easier to just call and get it done. Then later when I had more time and was already settled into a plan I would go online and figure out how to set up an account so that I can take care of things.
When I called, an automated agent said, "Good evening, welcome to Georgia Power, a Southern customer." Then there was a short message about a survey, and it continued on with the introduction before switching directly to a menu by saying, "Are you looking for ways to manage your energy use and cost this summer? Now is the time to take advantage of our rate plans. For more information on how you can handle summer energy costs, visit our website or download the mobile app today. Main menu. Which of these are you calling for? You can say power outages or dangerous conditions. Say billing and payments. Say moving and transfers. Say something else."
None of these fit quite right, but I figured that moving and transfers were the closest to starting a new service so I chose that option. It once again pushed for mobile use by saying, "Stay in control of your energy use and save time. Get access to your account anytime, anywhere. Get alerts, usage issues, and more. Download our app to do all of these things and more."
Then it asked me again what I needed help with and I told it that I was moving. It asked for my zipcode and then transferred me to customer service which picked up almost immediately and helped me complete the process.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Georgia Power
If you have time to do a bit of reading before you call Georgia Power, we recommend you read over some of our problem-specific articles.
Georgia Power is a utilities company serving the whole of Georgia. The company has customers who sometimes are unable to fully settle their utility bill. For such customers, the best way to pay their bill is to contact a payment assistance program. Georgia Power has several of them. You will have to contact Georgia Power directly for a payment extension which they can approve or deny.
The current rates for Georgia Power electricity vary depending on the individual's usage and location. Georgia Power offers several rate plans, including residential, commercial, and industrial options. Residential customers typically have a tiered rate structure based on their monthly usage. The rates for these plans can be found on the Georgia Power website or by contacting their customer service. Commercial and industrial customers have customized rates based on their specific energy needs and usage patterns. These rates may require a consultation with a Georgia Power representative to determine the most suitable plan for a business. Ultimately, the exact rates for Georgia Power electricity are dependent on multiple factors, and it is advisable to consult Georgia Power directly for specific rate details.
Georgia Power's budget billing program allows customers to even out their energy costs throughout the year. Instead of fluctuating monthly bills, this program calculates an average monthly payment based on your historical energy usage. It helps customers avoid high seasonal bills, making budgeting easier and more predictable. The program reviews and adjusts the monthly payment amount annually to reflect any changes in energy usage or rates. It offers peace of mind by eliminating surprise high bills during peak seasons. It simplifies bill management and enables customers to plan their household expenses better. Customers can enroll in the program online or by contacting Georgia Power's customer service. This program ensures customers have greater control over their energy expenses and enjoy a more balanced payment structure.
Click the link above to get answers to just about any Georgia Power customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Georgia Power, and their purpose. Are any of these similar to the reason you are trying to call?
Starting new service: "I need assistance with starting new service."
- From a call lasting 4m 5s , Oct 11, 2024 5:10 PM
Report power outage: "I need to report a power outage."
- From a call lasting 3m 23s , Oct 3, 2024 2:06 PM
Reporting hazardous trees: "We have a couple of dangerous trees that are hanging over our driveway."
- From a call lasting 9m 48s , Oct 1, 2024 11:30 PM
Report an outage: "I want to report an outage."
- From a call lasting 4m 10s , Oct 1, 2024 8:39 PM
Information about why customers call Georgia Power is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Georgia Power, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Georgia Power customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Georgia Power's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Georgia Power agent. This phone number is Georgia Power's best phone number because 16,230 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-660-5890 include Account Access, Cancel Service, Report an Outage, Setup Payment Arrangement, Transfer Service and other customer service issues. Rather than trying to call Georgia Power first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Georgia Power has 1 phone number. It's not always clear what is the best way to talk to Georgia Power representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Georgia Power. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Georgia Power. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.