A:Direct to a human.Our free phone can also navigate phone menus to get a live human at Avast for you.
Q:
Does Avast offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 9 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Avast below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Avast phone number to document the phone system.
Here is how our research team describes the way the Avast phone system greets you: Please tell me what I can assist you with today.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from Avast's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Your call may be recorded for monitoring and training purposes.
Thank you for calling customer support for Avast.
I am able to understand brief sentences.
How may I be of assistance to you today?
I can get you to an agent.
But you may experience a wait time. If you work with me, I should be able to complete your request."
Excerpt from a call with Avast
Friday, January 19, 2024 4:55 PM
They may ask your reason for calling (instead of a menu)
"Your call may be recorded for monitoring and training purposes.
Welcome to Avast customer support. Your call to today may be recorded to help us improve our service.
Let's get you the help you need. In a few words, could you let me know how I can help you today?"
Excerpt from a call with Avast
Tuesday, September 3, 2024 2:57 AM
What are the hours and when should I call?
Avast operates the call center for this 855-738-1646 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 530 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Avast call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Avast phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Avast staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Avast is Sunday.The most busy day to call is Thursday, which averages 173% more phone calls by comparison.Again, this is based on a sample of 530 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
Calling the Avast customer service line seems to be aimed more at providing technical support than offering information to customers. When calling, the representative seemed anxious to get me off the phone rather than provide real support, which didn't exactly make for a pleasant interaction.
Making this call had a few positives and a few negatives. On the positive side of the ledger, I experienced almost no wait time to get connected with an agent. After just three questions with the automated system, I was connected to a representative and asked how she could assist me. Overall, my wait time was probably less than a minute, which I greatly appreciated.
However, the automated menu was clunky and awkward. The menu says it can understand simple commands, but when I asked for information about the Avast Essential antivirus plan, it said it could not understand the command. I then said "antivirus software", trying to dumb it down for the system as best as I could. It seemed to understand at that point and asked if I was on a Windows, Mac or other device. I said Windows, and the system said it would connect me with a specialist.
When connected, I asked what the difference was between the free program and the paid individual program. The representative offered no details; she simply told me I could go onto Avast's website and take a look at the comparisons between the two programs to decide which was best for me. She gave me the web address and said I could check which features each plan offered to help me choose.
I tried again to request details about the two plans by asking about the 50 streaming locations the paid individual plan offered compared to the free version. She told me the paid version had all the software bundled into one program, and again repeated that I could go to the website and get a detailed look at what was available from each program.
She said the website could explain what each feature was so I could understand which program was best suited to my needs. She asked if it was my first time getting an Avast product, and I said it was. She said again that I should check the website for information and asked if there was anything else she could help with. I said no, and she wished me a pleasant day and hung up.
Overall, I felt like she seemed more annoyed than helpful. I couldn't tell if she didn't know how to answer my question or was simply trained to get me to go to the website instead of get help on the phone. Either way, it was off-putting. I get that Avast is an online-focused company, but when someone calls, they shouldn't get brushed aside. Based on this, I would not recommend calling this number unless you need technical assistance.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Avast
If you have time to do a bit of reading before you call Avast, we recommend you read over some of our problem-specific articles.
The key difference between Avast Free and Avast Premium is the level of protection and features they offer. Avast Free provides essential protection against malware, viruses, and spyware, along with a robust browser extension for safe browsing. It also includes Wi-Fi security scanning, password manager, and automatic software updates.
On the other hand, Avast Premium provides comprehensive protection with advanced features. It includes all the features of Avast Free, plus additional layers of defense such as real-time protection against phishing attacks, ransomware protection, an advanced firewall, and webcam protection against unauthorized access. Avast Premium also offers extra features like automatic software updates for third-party programs, a secure file shredder for permanent data deletion, and a sandbox feature for testing suspicious files in a secure environment.
In summary, Avast Premium offers enhanced protection and a wider range of advanced features compared to Avast Free, providing a more comprehensive security solution for users.
Resetting your password with Avast can seem like a daunting task, but with these easy-to-follow steps, you will be able to reset your password in no time. Make sure that you create a strong password and change it regularly to keep your account safe and secure. The process is short, especially when you enter the correct email address when changing the password. Engage customer support for guidance when something comes up.
The system requirements for Avast antivirus vary depending on the specific version and platform. For Windows, Avast Free Antivirus and Avast Premium Security require at least Windows 7 SP1 or higher, with 1 GB RAM and 2 GB of free disk space. Avast Business Antivirus and Avast Business Managed Antivirus need Windows 10, 8.1, 8, 7, Vista (SP2), or XP (SP3) with 4 GB RAM and 2 GB of free disk space. Avast Antivirus for Mac requires macOS 10.10 (Yosemite) or higher, with 500 MB of free disk space. Avast Mobile Security works on Android 5.0 (Lollipop) or higher with 100 MB of free space. Precise system requirements may vary based on specific feature usage and may change with software updates.
Click the link above to get answers to just about any Avast customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Avast, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting full refund: "I just want my money back, and I don't know how to tell otherwise."
- From a call lasting 26m 32s , Nov 25, 2024 10:46 AM
Requesting full refund: "I want all the money back, not only the fifty nine euros."
- From a call lasting 20m 56s , Nov 23, 2024 2:39 PM
Cancel subscription and refund: "I'd like to get a refund, if possible, for that charge and then cancel my subscription going forward."
- From a call lasting 11m 23s , Nov 21, 2024 12:29 AM
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Avast will reply our your email.
As a last, sometimes only, resort- Avast customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Avast's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Avast agent. This phone number is Avast's best phone number because 23,130 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-738-1646 include Lost or Broken Phone, Transfer Service, Change Plan, Device Support, Cancel Service and other customer service issues. The Avast call center that you call into has employees from Wilmington, DE / El Salvador and is open 24 hours, 7 days according to customers. In total, Avast has 1 phone number. It's not always clear what is the best way to talk to Avast representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Avast. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Avast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
