A:Calling this Fidelis Care number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Fidelis Care for you.
Q:
Does Fidelis Care offer 24 hour customer service?
A:Not at this number; hours here are 8am-8pm EST.The least busy day is Sunday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Fidelis Care below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Fidelis Care phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Fidelis Care number should go right to a real human being
Below are some clips we've found from Fidelis Care's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Fidelis Care.
WellCare by Fidelis Care, and Ambetter from Fidelis Care.
Your call may be monitored for quality assurance. If this is an emergency, please hang up and dial nine one one.
As a reminder, your benefits will begin effective January first twenty twenty three.
For more information, you may visit my benefits center dot com."
Excerpt from a call with Fidelis Care
Thursday, January 4, 2024 6:07 PM
In fact, much of this information on this page is superfluous because this Fidelis Care phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Fidelis Care operates the call center for this 800-247-1447 phone number 8am-8pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 161 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Fidelis Care call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fidelis Care phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fidelis Care staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Fidelis Care is Sunday.The most busy day to call is Monday, which averages 280% more phone calls by comparison.Again, this is based on a sample of 161 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Fidelis Care is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Fidelis Care
If you have time to do a bit of reading before you call Fidelis Care, we recommend you read over some of our problem-specific articles.
Fidelis Care is a leading health insurance company serving individuals and families across New York State. As a not-for-profit organization, Fidelis Care is dedicated to providing affordable and high-quality healthcare coverage to its members. With a wide network of doctors, hospitals, and other healthcare providers, Fidelis Care offers comprehensive medical, dental, vision, and behavioral health services through a range of plans. Whether you're looking for coverage for yourself, your children, or your whole family, Fidelis Care works to ensure access to the care and treatments needed. By prioritizing member satisfaction, Fidelis Care aims to improve the health and well-being of the communities it serves.
Fidelis Care has an extensive coverage network that ensures access to quality healthcare services. The network includes a wide range of doctors, specialists, hospitals, clinics, and pharmacies across New York State. With Fidelis Care, members can choose from thousands of highly skilled healthcare providers who are committed to delivering the best possible care. Fidelis Care's network also includes prestigious academic medical centers, community healthcare centers, and rural health clinics, ensuring that members have access to care throughout the state. In addition, Fidelis Care maintains partnerships with renowned health systems and providers, further enhancing the network's reach and quality of care. With Fidelis Care, members can rest assured that their healthcare needs are covered through a comprehensive and extensive network.
Yes, prescription medications are covered by Fidelis Care. As a leading health insurance provider, we understand the importance of accessible and affordable medications. Fidelis Care offers comprehensive coverage for a wide range of prescription drugs, ensuring that our members have access to the medications they need to maintain their health and well-being. Our prescription drug coverage includes both brand-name and generic medications, with options available for retail pharmacies, mail-order delivery, and specialty pharmacies. We work closely with a network of pharmacies to ensure convenient access to prescription drugs across our coverage areas. With Fidelis Care, you can trust that your prescription medication needs are supported, providing you with peace of mind and the necessary resources for your healthcare journey.
Click the link above to get answers to just about any Fidelis Care customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Fidelis Care, and their purpose. Are any of these similar to the reason you are trying to call?
Claim reprocessing inquiry: "I guess, is this a the something number I wrote down, is that a reference number?"
- From a call lasting 61m 4s , Sep 30, 2024 4:54 PM
Change primary care provider: "I'm calling because I need to change my PCP primary care provider."
- From a call lasting 7m 31s , Sep 17, 2024 8:02 PM
Replace lost card: "I need to get a replacement card because I seem to have lost it in my move."
- From a call lasting 11m 34s , Sep 17, 2024 7:34 PM
Requesting information on enrollment status: "I've been waiting, like, four months now to start working for her."
- From a call lasting 4m 54s , Jun 24, 2024 4:35 PM
Finding a dermatologist: "I would like to know how do I find a dermatologist?"
- From a call lasting 4m 39s , Apr 5, 2024 8:12 PM
Seeking health insurance for son: "I've been trying for a month to get insurance for my son, but haven't received any updates on the pending application."
- From a call lasting 14m 15s , Jan 11, 2024 1:01 PM
Question about submitting proof of income: "I'm calling because I'm trying to see if I have to send proof of income - can I email a screenshot or does it have to be faxed?"
- From a call lasting 6m 46s , Jan 9, 2024 1:26 PM
COVID test coverage inquiry: "Can you help me find out if I'm eligible to have a COVID test through Dallas and have my insurance cover it?"
- From a call lasting 3m 20s , Jan 4, 2024 6:07 PM
Information about why customers call Fidelis Care is extracted from issues that customers have reported to GetHuman.
This is Fidelis Care's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fidelis Care agent. This phone number is Fidelis Care's best phone number because 7,062 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-247-1447 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Fidelis Care first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Fidelis Care has 1 phone number. It's not always clear what is the best way to talk to Fidelis Care representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Fidelis Care. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fidelis Care. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.