A:Must choose an option 1-3, then follow prompts.Our free phone can also navigate phone menus to get a live human at DeLonghi for you.
Q:
Does DeLonghi offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Tuesday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for DeLonghi below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this DeLonghi phone number to document the phone system.
Here is how our research team describes the way the DeLonghi phone system greets you: Welcome to the Delonghi and Kenwood Customer Concierge. Due to high call volumes, you may experience a short wait time as we direct your inquiry. If you'd like to register your product, order parts and accessories, or find the answers to common product questions, please visit the Frequently Asked Questions section of our website at www.delonghi.com. For Kenwood products, please visit www.kenwoodworld.com. If you're calling for assistance with a Delonghi product, press 1. For Kenwood kitchen appliances, press 2. If you are calling for Kenwood stereo parts, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3, then follow prompts.
Below are some clips we've found from DeLonghi's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Welcome to the Delonghi and Kenwood customer concierge.
Due to high call volumes, you may experience a short wait time as we direct your inquiry.
Invalid option.
Welcome to the Delonghi and Kenwood customer concierge.
Due to high call volumes, you may experience a short wait time as we direct your inquiry.
Invalid option.
Welcome to the Delaunay and Kenwood customer concierge.
Due to high call volumes, you may experience a short wait time as we direct your inquiry.
For English, press one.
For French, press two."
Excerpt from a call with DeLonghi
Friday, May 24, 2024 2:10 AM
What are the hours and when should I call?
DeLonghi operates the call center for this 800-322-3848 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 129 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the DeLonghi call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DeLonghi phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DeLonghi staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DeLonghi is Tuesday.The most busy day to call is Wednesday.Again, this is based on a sample of 129 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call DeLonghi is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that DeLonghi staffs the call center well on Tuesday.
Why Customers Call DeLonghi
Below is a sample of recent calls to DeLonghi, and their purpose. Are any of these similar to the reason you are trying to call?
Descaling issue with machine: "I'm running into a small issue where it prompts me to descale, and I will descale and it will rinse out of the water spouts."
- From a call lasting 27m 49s , Sep 26, 2024 10:58 PM
Information about why customers call DeLonghi is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and DeLonghi will reply our your email.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of DeLonghi, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Conclusion and closing notes
This is DeLonghi's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DeLonghi agent. This phone number is DeLonghi's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-3848 include and other customer service issues. Rather than trying to call DeLonghi first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook. In total, DeLonghi has 1 phone number. It's not always clear what is the best way to talk to DeLonghi representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DeLonghi. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DeLonghi. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.