DeLonghi Customer Service Issues

I am having ongoing issues with my Delica coffee machine. Despite following all troubleshooting steps, cleaning, and resetting to factory settings, the machine fails to dispense coffee properly. Both the single and double cup buttons only produce a short pulse of coffee, about a teaspoon's worth. The machine has been to the service agent, Staffords, twice for the same issue. After the first repair, it returned vibrating excessively, likely due to poor handling during transport causing internal damage. Though they claimed to have fixed the vibration issue on the second visit, it still has problems like the cups falling off. I am now requesting either a refund or a new machine from them. If they refuse, I am prepared to escalate the matter to the Small Claims Court, as I have lost confidence in their repair abilities.

I had a damaged model and contacted customer service. I was instructed to cut the cord and send pictures. I was assured a newer model if available, otherwise, a replacement in new condition. The current representative now mentions only a refund, causing frustrations due to the lengthy process and multiple requests, like mailing the cord. The first representative was excellent, deserving ten stars; the second, however, was disappointing and lacked proper training. Despite promises of a replacement or newer model, I am now only offered a refund and denied any rebate or coupon. The situation is unreasonable, and I insist on receiving what was initially promised. After a month, I am still unaware of my unit's status. I am mailing the cord at my expense and fear further complications. The added protection plan I bought seems useless under the warranty. I am exasperated and seek a prompt resolution. Email correspondence can be provided if necessary. I demand the new machine I was assured. Any delay or additional poor service may result in losing my loyalty and that of others. I hope for a quick response.

I need help! I have been on hold for 49 minutes following my previous message. I am unsure if anyone is in the office. How can I resolve this issue and get a replacement? I have not found any solutions on the website. The product in question is the Delonghi PAC AN125HPEC. Hello, I require assistance regarding one of your products. We own a Delonghi in-home multi-function unit that includes A/C, Heater, Fan, and Dehumidifier. Recently, it has stopped working correctly despite trying various troubleshooting steps like restarting, draining, and cleaning the filter as per the instruction manual. The display only shows a triangle warning light without any code or additional information. How can we fix this or obtain a replacement? Currently, I have been on hold with customer service for 31 minutes and counting. Costco advised reaching out to you for a resolution. Please help.

Subject: Coffee Machine Repair Inquiry I am currently dealing with the second repair of my coffee machine within six months, and the repair bill I received seems significantly high. I am seeking clarification on the breakdown of the charges incurred. The issue arose on 28/01/[redacted]. Given the recent servicing of the machine, I am puzzled by the necessity and cost of these repairs. Could you please provide a detailed explanation of the repairs required to justify the charges? I anticipate a prompt response to my query. For record-keeping purposes, I prefer correspondence through this email address. Thank you. Regards, J.C. Serial number: [redacted] Reference: [redacted] Location of Purchase: United Kingdom

Hello, I own a Delonghi Magnifica S cappuccino machine (ECAM22.[redacted]) that has performed flawlessly for years thanks to regular descaling and care. I recently decided to try Starbucks Espresso beans after consistently using Lavazza for some time. However, I'm concerned after reading reviews about the beans causing oily residue that might damage the grinder. I want to reach out to Delonghi to verify if their grinder burrs can handle these beans. I treasure my machine and as a pensioner, replacing it would be challenging. I intended to email Delonghi but stumbled upon this forum instead. I also have insurance for the machine and am contemplating cancelling it since contacting Delonghi seems difficult. I believe my Delonghi should handle Starbucks beans fine, but I'm cautious about potential issues. Thank you for any guidance. -Dave

Dear Sir or Madam, In November [redacted], I purchased a coffee machine of the mentioned brand. On March 2nd, [redacted], the machine could not be operated after descaling because the hot water nozzle was no longer recognized by the machine. After speaking with a customer service representative who promised on March 3rd, [redacted] (email available) to send me a new nozzle within 5 days, I have yet to receive it. On March 10th, I sent the entire machine back to DeLonghi with a return label. Since then, the package has been stuck at a DHL distribution center in Neumark. Despite contacting customer service multiple times and providing proof of shipment and purchase, I have only been told to be patient. My patience has reached its limit. I have followed all procedures correctly. I urge you to either return my repaired coffee machine within 5 business days or provide me with a new one. I appreciate your help and look forward to a swift resolution. Sincerely, Andrea Weihrauch Unfortunately, I am unable to provide the serial number as I do not have the machine with me currently.

Good morning, I purchased a Delonghi 'Bean to Cup' Coffee Maker in May last year, and it has been back to the repair center in Havant twice. I understand that machines can sometimes have issues, but the frequency of problems is unexpected. The machine is currently in Havant after being collected yesterday. If the repair time is similar to the first instance, I anticipate being without it for almost a month, which is quite inconvenient. I am dissatisfied with the service and reliability, and I would like to discuss possible solutions. I believe a refund or a replacement machine would be appropriate. The machine in question is an ESAM2200 with the serial number [redacted]. I am looking forward to your response on how to address this matter.

47 Cuckmans Drive St Albans AL2 3AY [redacted] 22 March [redacted] Dear Sir/Madam, I am writing to bring to your attention an issue with a product of yours. On December 20, [redacted], we bought a De’Longhi Coffee grinder KG97 Black with serial number 05228S900058 through Amazon order number [redacted]-[redacted]. Initially, we were happy with its performance as it met our expectations. However, the coffee grinder has recently stopped working despite attempts to reset and clean it. We haven't overused it since we mostly use pre-ground coffee. We expected it to last longer. We contacted your customer service (Ticket: [redacted]) and were told that the product usually lasts 7 to 8 years. Although out of warranty, we believe products should have a reasonable lifespan according to consumer rights laws mentioned by Martin Lewis. We had received good service from a similar company and request your help in resolving this. We hope to find a solution to keep using the product, an important part of our daily routine. Thank you for your attention. Attached is the proof of purchase. Yours faithfully, S. Roderick

I purchased a new coffee machine from you on March 24, [redacted]. My order number is HYDGB[redacted]5. The machine model number is ECZ351.BK. Despite the water being hot, I am experiencing an issue where there is no pressure for hot water to drain through the coffee holder, resulting in no fresh coffee being delivered. When the handle with the coffee holder is removed and the machine is turned on, hot water arrives under pressure; however, when the handle is replaced, nothing further happens. I have thoroughly cleaned the machine and coffee holders without success. If my machine cannot be repaired, I would like to request a replacement under warranty.