How do I talk to a live human at Blue Cross Blue Shield?
A:For member press 1; for customer service press 0; at this point need member or id#; so say "I need to speak to a customer service rep" twice.Our free phone can also navigate phone menus to get a live human at Blue Cross Blue Shield for you.
Q:
Does Blue Cross Blue Shield offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Blue Cross Blue Shield below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Blue Cross Blue Shield phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For member press 1; for customer service press 0; at this point need member or id#; so say "I need to speak to a customer service rep" twice
Below are some clips we've found from Blue Cross Blue Shield's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Capital Blue Cross.
Member services representatives are available during the hours of eight AM to six PM, Monday through Friday, Please call back then or log in to your account at capital blue cross dot com for information about your health plan.
Are you a current member?"
Excerpt from a call with Blue Cross Blue Shield
Saturday, January 27, 2024 1:37 PM
They may ask you to say or enter information
"Welcome to Capital Blue Cross.
Are you a current member?
Do you have your member ID available?
Please say or enter the eleven digit numeric portion of your member ID number beginning with the number eight."
Excerpt from a call with Blue Cross Blue Shield
Tuesday, May 14, 2024 3:35 PM
The first phone menu
"Welcome to Capital Blue Cross.
Are you a current member?
Are you a health care provider?
Is the coverage through an employer?
Have you had your annual wellness visit for twenty twenty four?
To find an in network provider to schedule this important visit, Ask the member services representative or log in to your secure account at capital blue cross dot com.
We strive to provide the best service.
After you speak to the rep, may we ask you to give feedback about your experience?
If you would like to provide feedback, press one.
If you don't wish to provide feedback, press two."
Excerpt from a call with Blue Cross Blue Shield
Tuesday, June 4, 2024 4:04 PM
What are the hours and when should I call?
Blue Cross Blue Shield operates the call center for this 800-962-2242 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 961 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Blue Cross Blue Shield call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross Blue Shield phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross Blue Shield staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Blue Cross Blue Shield is Sunday.The most busy day to call is Tuesday, which averages 428% more phone calls by comparison.Again, this is based on a sample of 961 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
Blue Cross Blue Shield (MA) is a leading health insurance provider in Massachusetts. As a member of the Blue Cross Blue Shield Association, it offers a wide range of comprehensive health insurance plans and coverage options. Blue Cross Blue Shield (MA) is committed to improving the health and well-being of its members by ensuring access to quality healthcare services. It partners with a large network of doctors, hospitals, and specialists to deliver personalized and affordable healthcare solutions. Through its innovative programs and initiatives, Blue Cross Blue Shield (MA) promotes preventive care, disease management, and patient-centered services. With a strong focus on customer satisfaction, it strives to provide exceptional support, convenient tools, and online resources to empower individuals and businesses in making informed healthcare decisions.
Highmark Blue Cross Blue Shield is a leading health insurance company offering comprehensive coverage and a wide range of healthcare services. As an independent licensee of the Blue Cross Blue Shield Association, Highmark provides access to a vast network of healthcare providers, hospitals, and specialists. Their plans include benefits for preventive care, hospital stays, prescription drugs, and wellness programs. Highmark focuses on supporting individuals and families in making informed healthcare choices by providing helpful resources and tools. With a commitment to quality, their plans aim to ensure that members receive efficient, affordable, and reliable healthcare services. Whether it's for routine check-ups or unexpected medical needs, Highmark Blue Cross Blue Shield strives to be the trusted partner in managing individuals' healthcare journey.
Blue Cross Blue Shield (SC) is a reputable health insurance provider that offers comprehensive coverage to individuals and families across South Carolina. As a part of the Blue Cross Blue Shield Association, it operates as an independent licensee, aiming to improve access and affordability of healthcare services. Blue Cross Blue Shield (SC) provides a wide network of healthcare providers, including doctors, hospitals, and specialists, ensuring members can receive quality care. With various health insurance plans tailored to specific needs and budgets, it offers benefits such as preventive care, prescription drug coverage, and emergency services. Blue Cross Blue Shield (SC) prioritizes member satisfaction by continually seeking innovative solutions and empowering individuals to make informed healthcare decisions.
Click the link above to get answers to just about any Blue Cross Blue Shield customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Blue Cross Blue Shield, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting insurance card: "But I don't have my insurance card."
- From a call lasting 25m 56s , Oct 16, 2024 8:48 PM
Inquiring about account: "I just wanted to ask a question."
- From a call lasting 7m 56s , Oct 15, 2024 2:05 PM
Request for insurance quote: "I actually I just wanna get a quote for health insurance."
- From a call lasting 2m 11s , Oct 14, 2024 9:00 PM
Information about why customers call Blue Cross Blue Shield is extracted from issues that customers have reported to GetHuman.
This is Blue Cross Blue Shield's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross Blue Shield agent. This phone number is Blue Cross Blue Shield's best phone number because 3,756 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-962-2242 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Blue Cross Blue Shield first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Blue Cross Blue Shield has 1 phone number. It's not always clear what is the best way to talk to Blue Cross Blue Shield representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Blue Cross Blue Shield. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross Blue Shield. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.