A:Press 1 for English, then press the star button, next press 0.Our free phone can also navigate phone menus to get a live human at Rogers Wireless for you.
Q:
Does Rogers Wireless offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 8 minutes and 12 seconds.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Rogers Wireless below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Rogers Wireless phone number to document the phone system.
Here is how our research team describes the way the Rogers Wireless phone system greets you: Please enter your phone number, then press pound. If you are new to Rogers, press star.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press the star button, next press 0.
Below are some clips we've found from Rogers Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Welcome to Rogers. For English, press one.
Please enter your phone number then press pound."
Excerpt from a call with Rogers Wireless
Friday, December 13, 2024 7:26 PM
They may need to look up your account
"If new to Rogers
Please give me a moment to look up your account."
Excerpt from a call with Rogers Wireless
Thursday, November 7, 2024 9:55 PM
The first phone menu
"Welcome to Rogers. For English, press one.
Please enter your phone number then press pound.
If new to Rogers, press star."
Excerpt from a call with Rogers Wireless
Saturday, October 19, 2024 9:42 PM
What are the hours and when should I call?
Rogers Wireless operates the call center for this 888-764-3771 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 4,219 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Rogers Wireless call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rogers Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rogers Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rogers Wireless is Sunday.The most busy day to call is Thursday, which averages 173% more phone calls by comparison.Again, this is based on a sample of 4,219 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday, which is 1353% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Rogers Wireless is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Rogers Wireless staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
I'm looking for a new wireless carrier and I want to try someone out that isn't mainstream this time around. It seems they all follow the same pattern, snag you, and then raise their prices once they have you on a contract. I wanted to see what someone else could offer me, which is why I called Rogers Wireless. They have enough of a name that I know who they are, but they aren't so large that they won't work with me a little to get my business.
This also meant that I didn't know what to expect. Some of these small businesses have great customer service because they don't have that many customers to service, while others have horrible service because they don't have as much staff. Lucky for me, Rogers Wireless was kind of in the middle. I had to get through a directory first and then wait for a few minutes on hold, but overall it wasn't that terrible of a process.
When I first called, the voice assistant stated, "Welcome to Rogers Wireless. For English, press 1. For French, press 2. Please enter your phone number, then press #. If new to Rogers, press star." I pressed star since I was a new customer, and it gave me a list of options, including, "For billing and payment inquiries, press 1. For technical support, press 2. To add products and services, press 3. For account changes, press 4."
I chose option 3 since that seemed the closest to what I needed, although the list seemed a bit odd since I just said I was a new customer and therefore shouldn't need billing or technical support. After that, it asked me, "For all your mobile needs, including 5G mobile internet, press 1. For all your residential needs, press 2." I wanted a mobile provider so I chose 1 and then it stated, "If you are already a Rogers Wireless customer or 5G customer, press 1. If you would like to become a new mobile or 5G home internet customer, press 2."
Finally, after choosing 1 again, it said, "Let me put you through to one of our customer solutions specialists." It took about five minutes and I was able to talk to a customer representative who quoted me some prices to think about. All and all it wasn't a terrible experience, but I did think that the directory assistant spoke too quickly and that there were far too many options for a new subscriber. Aside from that, I got the information I needed without spending too much time on the phone.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Rogers Wireless
Below is a sample of recent calls to Rogers Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
Paying bill request: "The reason I'm calling is because I'm trying to pay my bill."
- From a call lasting 6m 26s , Dec 20, 2024 7:54 PM
Missing delivery inquiry: "I'm wanting what's happened to it."
- From a call lasting 4m 5s , Dec 18, 2024 7:18 PM
Information about why customers call Rogers Wireless is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Rogers Wireless provides this option.
As a last, sometimes only, resort- Rogers Wireless customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Rogers Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rogers Wireless agent. This phone number is Rogers Wireless's best phone number because 16,782 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-764-3771 include Device help, Billing and Payments, Cancel service, Unlock Device, No service and other customer service issues. Rather than trying to call Rogers Wireless first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Rogers Wireless has 1 phone number. It's not always clear what is the best way to talk to Rogers Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rogers Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rogers Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
