A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 3 seconds.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Wayfair below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Wayfair phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3 then 3
Below are some clips we've found from Wayfair's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Wayfair.
This call may be recorded to help our team serve you better.
To get help with an order you've already placed, press two now.
To place an order or to get help with products you're interested in purchasing, press three now."
Excerpt from a call with Wayfair
Tuesday, January 2, 2024 8:00 PM
The first phone menu
"Thanks for calling Wayfair.
This call may be recorded to help our team serve you better.
To get help with an order you've already placed, press two now.
To repeat these options, please press four."
Excerpt from a call with Wayfair
Wednesday, April 24, 2024 7:07 PM
What are the hours and when should I call?
Wayfair operates the call center for this 877-929-3247 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 16,597 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Wayfair call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wayfair phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wayfair staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Wayfair is Sunday.The most busy day to call is Monday, which averages 111% more phone calls by comparison.Again, this is based on a sample of 16,597 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday, which is 64% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Wayfair representative is more consistent than the number of calls throughout the week.
In summation, the best day to call Wayfair is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Wayfair staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
This line is a service number set up for customers of the online retailer Wayfair. Some online retailers have a reputation for being difficult to get a hold of via phone. However, I was able to quickly connect with a customer representative to make a change to an order I had recently placed.
When I called, I was greeted with a short and sweet automated message that offered only two options: receive assistance with an already existing order or place a new order. Although it’s sometimes helpful to have a lot of choices, it was nice to encounter an online menu that seemed specifically designed to route your call to the appropriate place as quickly as possible. It took less than 30 seconds from dialing to get my call pointed in the right direction.
The intent of my call was to speak with a customer rep about a set of bed pillows I had recently purchased. I was hoping to change the delivery location, having realized I wouldn’t be home to receive the delivery on the appointed day.
After selecting the menu option dedicated to already existing orders, the automated system informed me that it was having trouble pulling up my order. Wayfair’s automation software evidently recognizes customers by phone number and attempts to match that number to your existing order. I had placed my order via cell phone but was making this call from my work number.
I was prompted to enter the number I had used for my order. Upon doing so, I was connected to a customer rep within seconds. The rep was extremely friendly and had the details of my most recent order pulled up very quickly. I asked if it was possible to change the delivery address on the order. Fortunately, my pillows had not yet shipped, and the rep was able to easily make the switch.
My experience calling the Wayfair customer service line couldn’t have been much simpler. I was able to accomplish my goal in less than five minutes total. Should a call to Wayfair be unsuccessful, the company also provides chat-based customer assistance via its website. Both this phone line and the chat-based assistance are available to customers from 8 a.m. to midnight EST on weekdays, with slightly shorter service hours on weekends.
Based on my call to Wayfair, I would certainly feel confident calling this number again to receive customer assistance with an order. The entire experience was streamlined from start to finish, with each part of the system seemingly designed to deal with common order-related questions and requests as quickly and efficiently as possible.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Wayfair
If you have time to do a bit of reading before you call Wayfair, we recommend you read over some of our problem-specific articles.
At this time, there is no way to merge two Wayfair accounts. However, you can delete one of your accounts, transfer any points or balances to your other account, or use different devices or browsers for each account to help keep track of them. If you have questions or concerns about your multiple accounts, you can contact Wayfair's customer service team for help.
Wayfair takes customer security seriously, and when it detects suspicious activity on your account, it will lock it. You learn your account has been locked when you attempt to log in, and you are prompted to reset your password. Follow the prompts to have a reset link emailed to you, then use that link to create a new, stronger password.
If you are having an issue with a Wayfair delivery, the best action is to contact customer service. Customer service representatives are available 24/7 and can help you resolve the issue or put in a claim for a refund or replacement. You can also visit the Wayfair Help Center for articles and solutions to common issues. If you prefer to contact Wayfair by email, you can fill out a form on the website. Finally, if you are having an issue with the delivery service, you need to contact the service directly. You can find contact information for the delivery service on your Wayfair order confirmation email or by contacting customer service.
Click the link above to get answers to just about any Wayfair customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Wayfair, and their purpose. Are any of these similar to the reason you are trying to call?
Payment and account closure: "I'm calling to make a payment."
- From a call lasting 13m 16s , Dec 20, 2024 10:54 PM
Damaged furniture order: "One of the chairs has a slit in the arm."
- From a call lasting 25m 19s , Dec 20, 2024 7:29 PM
Cracked frame issue: "The frame has two cracks in it."
- From a call lasting 25m 6s , Dec 19, 2024 11:02 PM
Delivery query for items: "I need to know if you will deliver to the second floor of the house these two items."
- From a call lasting 5m 33s , Dec 19, 2024 7:38 PM
Table delivery inquiry: "I want it before the twenty third."
- From a call lasting 10m 39s , Dec 19, 2024 1:49 AM
Information about why customers call Wayfair is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Wayfair provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Wayfair will reply our your email.
As a last, sometimes only, resort- Wayfair customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Wayfair's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wayfair agent. This phone number is Wayfair's best phone number because 72,288 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-929-3247 include Track an Order, Place an Order, Update Info, Complaint, Return or Refund an item and other customer service issues. The Wayfair call center that you call into has employees from Maine, Massachusetts and is open 24 hours, 7 days according to customers. In total, Wayfair has 1 phone number. It's not always clear what is the best way to talk to Wayfair representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Wayfair. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wayfair. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
