A:Press 1 for English, then you must choose an option 1-3 and follow prompts.Our free phone can also navigate phone menus to get a live human at BankMobile Vibe for you.
Q:
Does BankMobile Vibe offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-11pm EST.The least busy day is Sunday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for BankMobile Vibe below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this BankMobile Vibe phone number to document the phone system.
Here is how our research team describes the way the BankMobile Vibe phone system greets you: Thank you for calling Bank Mobile customer service. Please note that we are experiencing higher than normal call volume. We apologize for the delay and look forward to assisting you. Thank you for your patience. To continue in English, press 1. Please don't hang up.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then you must choose an option 1-3 and follow prompts.
Below are some clips we've found from BankMobile Vibe's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling BankMobile customer service.
Please note that we are experiencing higher than normal call volume.
We apologize for the delay and look forward to assisting you.
Thank you for your patience. If you are experiencing an issue with receiving your one time pass code when logging into your account, we have implemented a change for the code to be sent to your primary mobile phone and primary email address on file.
To continue in English, press one.
Please don't hang up. If you hang up, your call will go back to the end of the line.
Also, please consider using all the self help capabilities we offer on our mobile app and website.
Currently, we have higher than normal call volume.
Causing an increase in your hold time. Thank you for your patience.
Please note our menu options have changed. If you are an existing BankMobile checking or savings account holder, please press one.
If you are not an existing BankMobile thank you for calling Bank Mobile customer service related to your BankMobile checking account issued by First Carolina Bank.
Please enter your sixteen digit card number followed by the pound sign."
Excerpt from a call with BankMobile Vibe
Wednesday, August 28, 2024 2:36 AM
What are the hours and when should I call?
BankMobile Vibe operates the call center for this 877-327-9515 phone number Mon-Sun 8am-11pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 546 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the BankMobile Vibe call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BankMobile Vibe phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BankMobile Vibe staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call BankMobile Vibe is Sunday.The most busy day to call is Monday, which averages 177% more phone calls by comparison.Again, this is based on a sample of 546 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
At BankMobile, we believe in providing transparency and simplicity when it comes to fees. That's why we aim to keep fees to a minimum. Your BankMobile account is designed to be fee-free for most transactions and services. There are no monthly maintenance fees or minimum balance requirements. Additionally, we do not charge fees for incoming wire transfers, direct deposits, or ATM withdrawals from our partner network. However, please note that certain services like expedited card replacement, international ATM withdrawals, and overdraft protection may have associated fees. We encourage you to refer to our fee schedule for full details, as it outlines all potential charges. Rest assured, we strive to make your banking experience affordable and hassle-free.
BankMobile's overdraft policy aims to assist customers in managing their finances responsibly. Unlike traditional banks, BankMobile does not charge any overdraft fees on consumer accounts. This means that if a customer accidentally overdraws their account, they will not face any additional charges or penalties. However, it is important to note that any transactions resulting in a negative balance may be declined. BankMobile encourages customers to carefully monitor their account balances and ensure sufficient funds are available to cover transactions. Furthermore, customers can opt into BankMobile's optional "Debit Card Overdraft Service" which allows them to overdraw their account for a fee. This service provides flexibility but should be used judiciously to avoid incurring additional charges. Overall, BankMobile's overdraft policy prioritizes customer convenience and aims to promote responsible financial management.
Yes, you can use your BankMobile account internationally. BankMobile provides access to your funds anywhere around the world. You can conveniently withdraw money, make purchases, and perform transactions using your BankMobile account while abroad. However, it is important to note that some international fees may apply while using your BankMobile account overseas. These fees may include foreign transaction fees or currency conversion fees, which can vary depending on the specific transaction and location. To ensure a hassle-free experience, it is recommended to inform BankMobile of your travel plans and verify the fees associated with international usage beforehand.
Click the link above to get answers to just about any BankMobile Vibe customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to BankMobile Vibe, and their purpose. Are any of these similar to the reason you are trying to call?
Change email address request: "I was wondering if I could change the primary address that's on file to my change my email to the new one."
- From a call lasting 28m 3s , Oct 12, 2024 8:10 PM
Information about why customers call BankMobile Vibe is extracted from issues that customers have reported to GetHuman.
This is BankMobile Vibe's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BankMobile Vibe agent. This phone number is BankMobile Vibe's best phone number because 7,890 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-327-9515 include Account Access, Trouble Receiving a Payment, Dispute a Charge, Report Fraud, Trouble Sending a Payment and other customer service issues. Rather than trying to call BankMobile Vibe first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, BankMobile Vibe has 1 phone number. It's not always clear what is the best way to talk to BankMobile Vibe representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for BankMobile Vibe. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BankMobile Vibe. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.