WestJet Customer FAQ

To add a lap baby to your flight ticket with WestJet, you can do so during the booking process. If you've already booked your ticket, you can update your booking by visiting the Manage Trips section on the WestJet website or app. Typically, a lap baby is a child under two years old who can sit on a parent's lap during the flight. There may be an additional fee for this service, and it's essential to notify WestJet in advance to ensure they have a seat available for your travel needs.

如果您需要取消航班并申请退款，请查看我们的退款政策。本公司通常要求乘客在在线管理预订中完成退款申请。请登录您的帐户并查找与取消和退款相关的选项。如果您在申请退款过程中遇到困难，当前最新的联系信息在您正在查看的页面上提供。

To reset your WestJet account password, go to the login page and click on the "Forgot password?" link. Follow the instructions by entering your email address associated with your account. You will receive an email with a link to reset your password. Follow the link and create a new password.

You can purchase a specific seat in economy class with WestJet at the time of booking or anytime before check-in.

If your WestJet flight has been delayed twice, you may be eligible for compensation under their policies and relevant transportation regulations. Compensation can vary based on the length of the delay, the cause, and the specific circumstances. Visit the WestJet website to review their policies on delayed flight compensation and to submit a claim.