WestJet Customer Service Issues

I missed my flight due to a delay at immigration. I had hoped to be rebooked or pay a fine but was informed they couldn't assist me. I must now purchase a new ticket for departure today, September 13. The current prices are beyond my budget, so I am seeking assistance. I appreciate your prompt response. Thank you.

Hello, I am traveling from the Philippines to Canada on September 20. I would like to inquire if it is feasible to adjust our flight from Vancouver to Yellowknife for September 21. Currently, our plan is to travel from Vancouver to Calgary upon arrival on September 20. However, we are exploring the option of changing our itinerary to travel from Vancouver to Calgary on the 20th and then Calgary to Yellowknife on the 21st. Our group consists of myself, my spouse, and our two children, aged 9 and 4. Could you please provide information on the possibility of making this change and the associated cost? Thank you for your assistance.

I am the main cardholder of a Westjet Mastercard that offers 6 free bags on group bookings. I checked in online and got the 6 free checked bags, but at the airport, I had to pay for one bag that should have been free. I received a receipt and was told to file a claim for reimbursement. I need the correct phone number and department to clarify the reimbursement process and start the claim. Thank you.

As a WestJet Elite Mastercard holder, I was entitled to 6 free bags on a group booking. After checking in online on September 10, [redacted], I was charged for 1 bag at the airport. The agent instructed me to seek a reimbursement from WestJet and gave me a receipt for the baggage charge. I have been attempting to contact WestJet, but I keep getting stuck in their automated system with no relevant category for this particular problem.

I recently booked two round-trip flights from Victoria to Honolulu for Ann Mc Adams and Maire Mc Adams. The departure date is October 25th, and the return date is November 23rd. I have changed my email address. The confirmation was sent to [redacted] My new email address is [redacted] Kindly send the booking confirmation for booking #LGDGKF to [redacted] Thank you, Ann Mc Adams.

Hello, unfortunately, my flight from Paris to Toronto (today flight number SN9637 with Air Canada) has been canceled. Subsequently, my connecting WestJet flight to Calgary (flight number WS679) will be missed. Air Canada has offered me a new flight from Paris to Toronto on Sunday; however, this conflicts with my WestJet connection. I kindly request to change my flight to either Saturday or Sunday to accommodate the new schedule. My name is Roghayeh MOJARAD, reservation number VGMLZH. Thank you for your assistance in adjusting my travel itinerary accordingly.

Hi, I need help. Unfortunately, my flight from Paris to Toronto (SN9637 with Air Canada) got canceled today. I also have a WestJet flight booked from Toronto to Calgary (WS [redacted]). Air Canada offered an alternative flight for Sunday, which would cause me to miss my WestJet connection. Can you adjust my flight to Sunday? My name is R. Mojarad, and my reservation number is VGMLZH.

Dear Customer Service, I encountered a significant issue with my Westjet Flight WS [redacted] (YYZ - LGA / October 1, [redacted]). Despite checking in online and arriving at YYZ Airport at 6:30 a.m., I was unable to print my bag tags at a self-service kiosk along with 30 other passengers. After informing two WestJet employees that our flight to LGA was departing at 9:35 a.m., we were assured we had ample time. However, as they called passengers for various flights except for Laguardia New York, we remained in line. When we reached the check-in counter, it was too late to board with our luggage, which was essential for our NYC trip. Despite the printer issue being out of our control, we were told to decide in two minutes whether to board without luggage or rebook for the next day, each incurring a $[redacted] Can fee. Given the circumstances, I kindly request a refund of the $[redacted] Can as we believe we should not be held responsible for the delay. This experience was stressful and disappointing, and I hope for your understanding and assistance in this matter. Best regards, C. Fast

I have been attempting to purchase WestJet Dollars for weeks but keep encountering an error message. Despite trying multiple times, the issue persists. I have attempted to contact them using various phone numbers without success. Yesterday, I received a callback and was directed to purchase online via Points.com. I emailed WestJet but have not received a response. Time is running out, and I feel frustrated by the convoluted process. Hopefully, I can make the purchase soon. I am disappointed by the difficulty and hope to find someone at the company who can assist me over the phone. Carrol S.

I am looking to discuss my refund request regarding flight delays on July 29th, [redacted]. My first request was submitted on August 3rd, and after being directed to complete an online refund form with attached receipts, I submitted it. However, as of October 10th, after lodging a formal complaint, I have yet to receive any response or the $[redacted] refund. I am eagerly awaiting a call back to address the lack of communication and resolution on this matter. Sincerely, J. Ryan WS Reward #[redacted]94 [redacted]

Our Sunwing experience on Sunday, February 4, [redacted]: Our flight was significantly delayed, causing confusion and inconvenience from the start. The request for volunteers to stay behind due to a staffing issue was handled poorly. Passengers were treated disrespectfully, with boarding passes taken and not returned, leaving us feeling stranded and penalized. Even a disabled passenger and their caregiver were separated without consideration. The lack of professionalism and customer service was evident throughout the ordeal, as staff members, mainly young employees, struggled to provide appropriate assistance. Upon arrival at the resort, we faced further delays and found that the Elite seats we had paid extra for were no longer available, despite the necessity for health reasons. In situations like this, demonstrating respect and empathy towards customers is crucial. Sunwing should acknowledge the inconvenience caused and compensate those affected. A respectful and customer-focused approach can make a significant difference in such circumstances.