How Do I Fix a Broken Verizon FiOS Phone If I Have Insurance?

Verizon FiOS, also known as Fios by Verizon, is a subsidiary of Verizon Communications. The company offers Internet, telephone, and television services that operate over a fiber-optic communications network. A fiber-optic network is significantly faster than a regular network.

If you have a Verizon FiOS phone that's broken and you have insurance (also known as device protection), follow the steps as outlined below to get your phone repaired.

Confirm You Have Device Protection

The first step is to confirm that your device is, in fact, enrolled in device protection.

1. Go to https://login.verizonwireless.com/
2. Sign in to your account with your mobile number or User ID and password.
3. Click on the ‘Products & Apps' page in the My Verizon section.
4. Select ‘Manage Your Products.'
5. Select the device you want to verify you have protection for.
6. You will see a type of device protection listed next to your device. If nothing is listed, you don't have device protection.

File a Claim Online

1. If you have confirmed your phone has device protection, you can file a claim with Asurion. Note that damage is defined as "any physical damage, such as a broken or cracked screen."
2. Go to https://www.phoneclaim.com/verizon/
3. Select ‘Get Started.'
4. Follow the prompted steps to submit your claim. You will have to provide your Verizon FiOS account details, an explanation of what happened to the phone, and choose a replacement device.
5. You will receive a confirmation email once the claim has been submitted with information on when the replacement device is coming.

Contact Verizon FiOS Customer Support Via Phone

If you're having difficulties submitting the request online, you can call into Verizon FiOS's customer support line. You will need to provide your account details and explain what happened to your phone. The customer support agent will walk you through troubleshooting for online claims or can submit a claim on your behalf. If the agent is submitting a claim on your behalf, ensure you keep the customer service representative on the line until you receive the email confirmation.