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Turo Customer FAQ

Top Answers & How-to Guides

What is Turo's Phone Number?

The question we are asked most often is about how to talk to Turo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How does Turo handle tolls and tickets?

Turo provides two different approaches for handling tolls and tickets. In the case of tolls, many cars listed on Turo are equipped...
Ask any question you have about Turo customer service, get an answer now.

Recent Turo Customer Questions

How do I change my last name to match my ID

To change your last name to match your ID on Turo, you will need to contact Turo's customer support team directly for assistance. They'll ask you for a photo of your current, valid driver's license showing the correct spelling of your last name. You are not able to make this change on your own through the app or website. It's important that the name on your Turo account matches exactly with your legal ID for identity verification purposes. Once the correct documentation has been submitted and verified, they should assist you in making the change.
Asked Mar 13, 2024 2:46 PM

Help me with my Turo customer service issue

How Turo Works

How does Turo work?

Turo is a peer-to-peer car-sharing marketplace that revolutionizes the way people rent vehicles. The process is simple: car owners...

What is Turo Go and how does it work?

Turo Go is a feature that allows seamless access to vehicles from Turo hosts using the Turo app. With Turo Go, renters can book and...

Requirements for Renting

What are the requirements for renting a car on Turo?

To rent a car on Turo, several requirements must be met. Firstly, you must be at least 18 years old, with some hosts setting a higher...

Insurance on Turo

How does insurance work on Turo?

When you book a car through Turo, you have two options for insurance: you can choose either the Turo insurance plan or use your own...

Car Damage and Theft

What happens if my car is damaged or stolen during a Turo trip?

If your car is damaged or stolen during a Turo trip, Turo provides protection to help cover the costs. Turo offers three protection...

Cancellation Policy

What is Turo's cancellation policy?

Turo's cancellation policy allows users to cancel their reservation without any penalty up to 24 hours before the scheduled start time....

Fueling of Rental Cars

How does Turo handle fueling of the rental cars?

Turo provides flexibility in fueling rental cars. Hosts are expected to fill the tank to a level equal to what is indicated in the...

Pricing and Payment

How does Turo pricing and payment work?

Turo offers a flexible pricing model based on the vehicle owner's preferences. Owners can set their own rental prices, with Turo providing...

Tolls and Tickets

How does Turo handle tolls and tickets?

Turo provides two different approaches for handling tolls and tickets. In the case of tolls, many cars listed on Turo are equipped...
We look to the Turo issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Turo issues reported to GetHuman
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