What is Turo's cancellation policy?

Asked a year ago
Turo's cancellation policy allows users to cancel their reservation without any penalty up to 24 hours before the scheduled start time. However, if the cancellation occurs within 24 hours of the rental's start time, a fee equivalent to 50% of the trip’s price will be charged. In case of cancellations made after the start time, customers will be responsible for the full trip cost. To cancel a reservation, users can visit their Turo account or contact Turo customer support for assistance. Exceptions to the cancellation policy might be considered on a case-by-case basis in situations out of the renter's control, such as severe weather conditions, accidents, or emergencies. Detailed information regarding cancellations can be found in Turo's terms of service.
Christian Allen is the editor / author responsible for this content.
Answered May 3, 2024

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call Turo?

If you need to call Turo customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Turo

Turo

Find a list of many popular Turo questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call TuroTuro Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!