Updated

The-house.com Customer FAQ

Top Answers & How-to Guides

What is The-house.com's Phone Number?

The question we are asked most often is about how to talk to The-house.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer price matching?

Yes, we offer price matching at The-house.com. If you find a lower price on an identical product from another authorized retailer,...
Ask any question you have about The-house.com customer service, get an answer now.

Ordering

How do I place an order?

To place an order on The-house.com, simply browse our website and add desired items to your cart. Once you have selected all items,...

Can I cancel or change my order?

Yes, you can cancel or change your order, but it needs to be done as soon as possible. The-house.com understands that circumstances...

Can I make changes to my shipping address?

Yes, you can make changes to your shipping address. Once you have placed an order with The-house.com, you can modify your shipping...

Tracking

How do I track my order?

To track your order, simply log into your account on our website and go to the "Order History" section. There you will find a tracking...

Catalog Request

How do I request a catalog?

To request a catalog from The-house.com, simply fill out the online form on our website with your name and address. You can also give...

Information

What is The-house.com?

The-house.com is an online retailer specializing in outdoor gear and sporting equipment. With a vast selection of products, we cater...

Payment Methods

What payment methods do you accept?

At The-house.com, we offer various convenient and secure payment methods to suit our customers' preferences. We accept all major credit...

Returns

What is your return policy?

Our return policy at The-house.com is designed to ensure customer satisfaction. We pride ourselves on providing high-quality products,...

Shipping Time

How long does shipping take?

Shipping times vary depending on the destination and shipping method selected. For orders within the contiguous United States, standard...

International Shipping

Do you offer international shipping?

Yes, we offer international shipping to customers around the world. At The-house.com, we understand that our customers come from various...

Warranty

What is your warranty policy?

At The-house.com, we take pride in offering a comprehensive warranty policy to ensure your satisfaction with every purchase. Our warranty...

Price Matching

Do you offer price matching?

Yes, we offer price matching at The-house.com. If you find a lower price on an identical product from another authorized retailer,...

Help me with my The-house.com customer service issue

Ask any question you have about The-house.com customer service. We will do our best to get you answers right away.
We look to the The-house.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
The-house.com issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated