In a nutshell: The weakest security link in gaming platforms like Roblox is often the human user. If your Roblox account is hacked, it is likely because you inadvertently helped the hacker gain access. To regain your account privacy, log into your account and change your password. Then, open the account settings and select "Account Info" followed by "Change Password." Enter your current password and create a new one. After changing your password, enable two-factor authentication for added security. If needed, contact Roblox customer support within 30 days.
The weakest security link in gaming platforms and applications like Roblox is usually the human. For someone to be able to access your Roblox account and make changes to it, it means that you might have mistakenly helped the hacker get through. You might have been tricked through phishing or any other method, but you can still regain your account privacy by taking the proper steps.
Read further to learn what to do if your Roblox account gets hacked.
As soon as you realize that someone else has access to your account, change your password. First, open a Google browser and type in the Roblox website. Log into your account using your email, phone number, or username, then input your password and click “Log In.” You can also use a one-time email code to log into your account.
After successfully logging into your account, open the account settings in the top right corner of your dashboard.
When the page loads, click “Account Info.” This section contains your username, password, and personal details, including your date of birth.
The account information section has an icon beside your password that looks like a pen and paper. When you point at it with the mouse, it indicates “Change Password.” Click it to proceed to the next step.
Clicking the pen and paper icon opens up a new section with slots for filling in old and new passwords. The “Current Password” slot requires your current Roblox password, and the “New Password” slot is for the password you intend to use moving forward.
After creating a new password, enter it in the “Confirm Password” slot to ensure it is memorized by your device. Ensure the passwords match to proceed to the next step. If your current password is wrong, you can’t proceed, so check it first and confirm it’s correct, then click “Update.”
After changing your password, enable two-factor authentication. This adds an extra security layer to your account, requiring secondary verification through a mobile application or email every time someone logs in. Enabling 2FA ensures that no one can access your account without authorization, even if they have the password. To enable 2FA, open the account settings and navigate to the “Security” tab. Enabling this feature requires a verified email address.
Once you’re at the security section, you need to turn on the first feature, “Retrieve Codes From an Authenticator App To Confirm Your Identity.” Turning on this feature prompts you to enter your account password. Enter the new password that you created, and click “Continue.”
If you need assistance from the Roblox customer support team, you must contact them within 30 days of compromise. Reach Roblox support by filling out a support form, providing your date of birth, filling out your details, and stating the issue you require help with.
It’s a distressing experience to have your account hacked, but following the required steps ensures you control the situation and protect your account from further harm. However, Roblox doesn’t guarantee recovering lost virtual items and currency. Enable 2FA to keep your account safe even when your password or email is stolen.
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