In a nutshell: Poshmark has transformed the fashion shop-and-buy sector by connecting buyers and sellers of fashion and luxury goods. To get a refund, visit the Poshmark website within 3 days of purchase.
The Poshmark platform has revolutionized the fashion shop-and-buy sector. It focuses on bridging the gap between buyers and sellers interested in fashion and luxury goods. As a buyer, the platform makes it convenient for you to get updates on changes and find the items you need. If you encounter any issue with your purchase, Poshmark has a return policy that governs the return of items and refund issuance. With that being said, here's how you can get a refund from the platform.
If you’d like to request a refund from Poshmark, it’s best to do it within 3 days of your purchase. You can return an item and get a refund for damaged items, missing items, and if the item isn’t as described. Begin the process by visiting the Poshmark website on your browser.
The next step is to log into your account. Click the “Log In” button to open the account login page and sign in.
After accessing your account, click your profile picture to reveal the platform’s drop-down menu. Click “My Purchases” from the options in the menu.
Clicking “My Purchases” opens a new page with a list of your orders. Select the order that you’d like to be refunded for. A new section opens with more details pertaining to the order, including the amount and purchase date.
Once you access the order details, click the “Problems/ Order Inquiry” button.
After clicking the “Order Inquiry” button, Poshmark lists a few reasons why a buyer may request a refund. Common reasons are due to accidental purchases, undelivered orders, or inaccurate order descriptions. Click “Order Not as Described.”
Before submitting your request, you must prove your claim. Take pictures of the product and compare its features to the seller’s description. If the seller initially provided misleading information that led you to buy the item, you can easily get compensated. Ensure your pictures are clear before uploading them, and your description provides a clear explanation of why you should be refunded.
After uploading the necessary images and providing a clear description, you can now submit your request. Ensure the images are JPG files. Review your images and description and click “Submit.”
After submitting your request, you now have to patiently wait for the Poshmark team to refund the amount to your account.
If any issues occur during the refund request process, you can get help from the Poshmark support team. Search for Poshmark support on your web browser and click the first link. This opens up the support page, where you can find answers to any questions you might have regarding any issue on the platform. You can browse the available articles and find one that’s related to the questions you might have. If you’re unable to get help from the resources provided, you can proceed to contact support. Click the “Contact Support” button provided on the page.
If you return an item and the seller accepts the request, Poshmark sends you an email containing the refund details. If the seller doesn’t partly refund you within 24 hours, the Poshmark team handles your request. For a more efficient process, it’s best not to accept the item if you’re going to request a refund.
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